MGA

balotelli

Newbie member
PABinit
Joined
Jul 18, 2019
Location
Sweden
Does anyone have any experience with MGA.

Do they usually investigate the case carefully. Did anyone get money back when the casino said no?

I have a case with a casino for a refund. They paid a small part and I appealed to them 3 times with proof. But never wanted to answer the evidence but only that it is a final answer.

Now it has been 1 month at MGA. So if they could say no 3 times in 2 weeks then I do not know what will take time...

 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
as far as I know the MGA doesn't deal anymore with complaints but the casino has an ADR assigned. Think you would need to file a complaint at their ADR. Please check the complaints section in the terms or complaints page of the particular casino and you can find the instructions there.
 

balotelli

Newbie member
PABinit
Joined
Jul 18, 2019
Location
Sweden
as far as I know the MGA doesn't deal anymore with complaints but the casino has an ADR assigned. Think you would need to file a complaint at their ADR. Please check the complaints section in the terms or complaints page of the particular casino and you can find the instructions there.
Yes it was ecogra or mga. When i mailed them, ecogra said mga and mga said ecogra...

But ive got this only

"
Thank you for contacting the Malta Gaming Authority.

We have made contact with the representative of **** on your behalf about the matter you raised, information has been requested with regards to the incident you refer to.

As soon as information becomes available to the Authority you will be notified accordingly."


The casino said it was their final decision 3 times in two weeks. 1 month next week. Wonder what they are doing :confused:
 

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