MG VP Autohold....how bad is it?

[aka23]

What is the policy when this happens? Is there one?
I recall something about English harbor, I'll take a look at the archives, though I recall they did not handle it well.

I want some restitution!

Shortly after the Gold Series games game out, a blackjack autoplay error was discovered and corrected. Casinos took different stances on what to do about players that lost money due to autoplay errors. Some credited players for losses, others did not. King Neptune's was very generous and credited me for all hands I might have lost money, then rounded up the overall total. 32 Red did not credit me for my losses, but I'm told they credited some other players.

I expect that something similar will happen with this issue.

 

[vinylweatherman]

Crumbs!

This is so bad it is pathetic. This is the 15th best way to play this hand.

This just beggars belief, the two face cards are an adjacent unsuited pair for a straight, just as when it wrongly holds unsuited low cards that are adjacent, now it wants to discard THREE face cards, including two adjacent for a straight, yet hold a single 6

How on earth does the strategy calculator work this one out. It isn't like the BJ autoplay, where we can at least edit it if we disagree on the finer points of strategy, the VP games are wrecked unless autohold is switched off, and one might as well play elsewhere, as MG casinos factor the availability of autoplay in determining the WR for bonuses, as they have to assume we can play perfect strategy with no more effort than clicking the mouse once, and going to bed

 

[GrandMaster]

I have verified that the same thing is happening at Platinum Play. My explanation is that it calculates the strategy for a different game, "Tens or lower".

 

[vinylweatherman]

Question.

Question is, how did this happen?

1) This is an old game.
2) They don't update old games each month, they just check (this was the official responce to the complaints about slow downloads and old games turning red and "reinstalling".


This leaves two possibilities.

1) We are all stupid, having never noticed before that 10's or better autoplay was so far out of kilter.

2) Microgaming have lied about old games not updating, and indeed updated old games on a routine basis, but this time something went wrong and they introduced an error into an old game that used to be absolutely fine.

If (2) - it shows they are wasting our bandwith by unnecessarily updating old games for whatever reason, but this reason has to be "secret" as they officially deny updating old games. Other than the error introduced, I can see no change in this game, and this seems to have made tasking an update unnecessary. We are still seeing posts about lengthy monthly updates, so they may well be continuing to waste our bandwitdth, as well as now making certain that 10's or better DOES now need an update, perhaps so do an unknown number of other games yet to be discovered.

 

[Mousey]

I thought todays heavy duty MG update (there was a LOT of hard drive grinding going on) might have repaired our 4 play 10s or Better autohold, but I guess not. Just got this....

 

[ocf]

This bug was reported in December 2006 by one player. I forwarded the information to MGS. In the end of January 2007 I was told by MGS that this was resolved and was in testing before deployment.

It's surprising to me that the same bug remains there after 2 months.

 

[Vesuvio]

This bug was reported in December 2006 by one player. I forwarded the information to MGS. In the end of January 2007 I was told by MGS that this was resolved and was in testing before deployment.

It's surprising to me that the same bug remains there after 2 months.

And neither Microgaming nor any of their casinos thought it might be necessary to inform players in the meantime

 

[GrandMaster]

This bug was reported in December 2006 by one player. I forwarded the information to MGS. In the end of January 2007 I was told by MGS that this was resolved and was in testing before deployment.

It's surprising to me that the same bug remains there after 2 months.

They are too busy releasing a dozen new slots each month.

 

[Casinomeister]

Thanks Grandmaster for the heads up on this thread. I was away on Spring Break when this appeared. I'm in the process of contacting MG on this at the moment.

 

[vinylweatherman]

Cheating

Well if MG knew about this from December, then they have been cheating players by not informing them of the problem. Players who lost money on this game could well invoke the clause about software errors voiding the wagers. I have seen casinos pull this one when players win "too much", but not all MG casinos refunded losses last time this happened with Mega Moolah.

Since MG seem to have a policy of keeping players in the dark about these bugs, how can we be expected to trust them, and in particular the software. No longer can we assume that lack of an announcement means there is no issue.

How about fixing the intermittent bug in EZBonus that is cheating players left, right & centre, and has been since November.

 

[VayCayMom]

Thanks Grandmaster for the heads up on this thread. I was away on Spring Break when this appeared. I'm in the process of contacting MG on this at the moment.

Thank Goodness! I was begining to feel that I was the only one that felt this was a very big deal indeed, considering the hoopla MG and the casinos make about being FAIR & HONEST. This seemed like a GROSS mistake that was being ignored by casinos and MG as well.
I am sure this gross error and my lack of notice till recently have cost me a great deal of money. I want , no, I EXPECT restitution!

 

[Mousey]

Makes ya wonder just how many players (especially those who have no clue about proper holds) have played (and are still playing!) using this screwy autohold.