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MG downloading& installation help

Discussion in 'Online Casinos' started by scrollock, Aug 18, 2005.

    Aug 18, 2005
  1. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    apart from the troubles i am having trying to use BR which is related on another thread, i've having trouble with jupiter club which i joined last week.

    basically the software runs slow as anything, we're talking about 80 spins per hour on the slots compared to the 1000+ i normally get.

    ive tried unistalling and redownloading, but the same problems still occur.

    also ive noticed that it keeps all my autoplay instructions from the previous installation, is this normal? or is my PC merely retrieving the deleted files from my previous installation and reinstalling them, hence give me the same faulty download aswell.
     
  2. Aug 18, 2005
  3. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Hi Scrollock, I play these casinos all the time. I am copying part of a letter I sent them about this exact same problem. Bella and CGB run wonderful for me, as does every single other Micro casino I play. Jupiter was one of my favs until about two or three months ago when this started happening.

    ----- Original Message -----
    From: "Winhotline VIP" <vip@winhotline.com>
    To: "Lisa xxxxx" <pinababy69@hotmail.com>
    Sent: Tuesday, August 16, 2005 11:37 AM
    Subject: RE: An Anniversary Gift For You - I WANT TO CELEBRATE WITH JUPITER CLUB!!


    Dear Lisa,

    Thank you for your mail and your valuable feedback.

    Kindly note that I have forwarded your comments to our technical
    department and
    they are investigating the issue. As soon as they advise me as to the
    outcome of this issue, I will contact you.

    I appreciate your patience and understanding in the interim.

    Kind Regards

    xxxxx

    -----Original Message-----
    From: Lisa Duddy [mailto:pinababy69@hotmail.com]
    Sent: Sunday, August 07, 2005 10:42 PM
    To: Winhotline VIP
    Subject: An Anniversary Gift For You - I WANT TO CELEBRATE WITH JUPITER
    CLUB!!


    Hi There,

    I haven't deposited at Jupiter in two
    months. If you check my accounts, you'll see that I do deposit
    regularly at Bella and CGB, and the reason I stopped at Jupiter is
    because there is some problem with the software. And it upsets me
    because Jupiter was my favourite of the three casinos. I wrote about
    this problem numerous times, always receiving the reply that it is my
    internet connection, which it isn't. I have DSL, and every single Micro
    casino I play at runs beautiful on my computer, except for Jupiter. I
    have uninstalled and re-downloaded numerous times, doesn't help. I have
    cleared my cache and temp internet files. What happens is that it runs
    nice for 100 or so spins, and then it starts acting like it's doped up.
    It gets really slow and jerky, and sometimes it disconnects. The only
    fix is to leave the game, disconnect and reconnect, and then we start
    all over again. I was told by support that no one else had complained
    about this, so I decided to do some research on my own. I came up with
    five people on my own that are experiencing the exact same thing that I
    am, so it can't be just me. If you could have your technical department
    look into this, I would be eternally grateful, I would love to see this
    fixed so I can start playing at Jupiter again. In the meantime, I thank
    you sincerely for the bonus....it will give me a chance to see if the
    problem has maybe resolved itself since I last played. Thank you again,
    and have a wonderful day.

    Kind Regards,

    Lisa xxxxxx



    I will let you know what I hear, if anything. But take comfort in the fact that it is not just you. It's been driving me nuts.
     
  4. Aug 18, 2005
  5. tunisianswife

    tunisianswife Dormant account

    Occupation:
    registered nurse
    Location:
    Cincinnati, OH USA
    I was curious when I read your thread if it was fortune lounge group. I crashed my pc the other night and had to put in the restore cd. I went to redownload platinum play and could redownload it but the bottom of the screen is black. I can see the message of the day and the 'cash' button but everything is black. I click where I think the games page button is and it takes me to the game page, I can download a slot but then the screen is black when it goes to that slot. I tried live support and was so fustrated. I got such generic answers that didn't even pertain to my question. I called and asked if they have tech support help and was told that I should email them with the 'error message' that I get. I DON'T GET AN ERROR MESSAGE!!! For goodness sake, can't I talk to a techie there!???

    I decided to download another MG viper and downloaded allslots with no trouble. I've not gotten anywhere with fortune group help and am about to close all my accounts. I just feel like they don't listen when I was talking to them both on the phone and live chat. I've tried to stay with one group of casinos for the loyalty bonus points and try to maintain my loyalty status but am about to give up on FL casinos.

    any suggestions?
     
  6. Aug 18, 2005
  7. fortunelounge

    fortunelounge Accredited Casino Representative

    Occupation:
    Operations Manager
    Location:
    South Africa
    tunisianswife: Please mail me your details at This email is not visible to you. and I will have one of our technical staff contact you.

    VP Operations
    Fortune Lounge
     

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