mfortune.co.uk accusations of collusion

snakemf

Dormant account
Joined
Mar 14, 2013
Location
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So here is my full story with this rogue casino. About may be 2 months ago i was invited by ropoker(affiliate forum) to register in mfortune.co.uk and get 5 for free. After i register there i got the 5 and was promoted by them to refer a friend, so you can get 5 of referring your friend and 50% of your friend first deposit. This looks to me like a great offer.

So i play at poker tables win lose and decide to invite friends, they can enjoy the casino and i will get that great bonus, it was a good way to build bankroll and play at their poker tables.

First friend I invite there was a girl T.L. she liked the site and couple of days later made deposit of 100E, i got the sms and my first 50 euro bonus. I continue to play and few days later was on a meeting and share the casino to another friend, D.G. the same way he liked the site and few days later i got an sms of another 50 euro bonus, which means he made a deposit.

That's fantastic my bank start building. About 3 week of playing i build up my bank to 280 euro, so I decide to cash some out and with the rest continue my game at mfortune. And here problems begin.

After i request the cash out casino contacted me and request documents, after i send all necessary docs and they approve them, i was told that my cash out will be processed after 7 or more days due to non depositors prior. I don't want to wait for my winnings weeks so my decision was immediately after i got money to make a deposit.

But the next day i try to log in my account was blocked. I check my phone and email nothing was found. No reason no explanation, and of course i contact support, on the chat i was told, i am suspected in colluding and that was the reason, i was shocked.

First thing i thought the casino is fake and they are fishing site. I found them on facebook and they seems to be a real one casino. I pick up the phone and call my first referral T.L. ask her is everything okay there, unfortunately the same thing happens to her, the same way without any explanation. Third thing i do was to call D.G. asking him the same question, but for good his account was okay.

The adventure begin, tons of mails, tons of chats, million explanations, so many emails from me was just ignored by them. And no matter what i ask or what i write they just say, you are suspected of colluding ... I do some searches and contact gambling commission, their advice was to talk with support and they have to give a 3th independent party to investigate. Of course support ignore my emails and for them case was closed.

So i continue with my searches and google bring me here. Here i found mfortune aff manager V.S. i contact the guy via Skype explain him everything, the guy looks cool and promise the investigation to begin for me and my referral T.L. After another 5 days of "investigation" our accounts was reopened and i was told by V.S. that our money will be paid, with the little difference from 280 euro i got cashable in my account i can get only 50 because of their "fair policy", which is :

8. Any promotion offering a free bonus without the need for the player to ever make a deposit is covered by a fair usage policy and the maximum withdraw a player can make without depositing is £200 for Uk players and £50 for none UK players.

So as every normal person first thing after i login to my account was to reverse my withdraw and make an deposit, so i can keep all my money, only a fool will give up from 230 euro for a little deposit. I deposit 5 euro got 100% first deposit bonus of 5 and my bank was 290 euro.

I play few games and lose about 65 euro, so i request new cash out of 200 euro and left 25 euro on my account. 5 days later i got an sms saying.

"Congratulation your winnings mfortune has been processed ..."

...after 2 days i contact them to confirm they send the money. But answer that i got was they don't send it yet, they need SWIFT. Just another way to delay my payment, i provide them my SWIFT, and ask them to confirm the date and amount of the transaction, they said the date is 5th of march and transaction is 50 euro.

Here we go again, from 200 i request after my deposit they send 50, another 4 emails was send (they answer me 1 mail daily). They said no matter i deposit i can collect only 50 euro of my 200, everything else was removed from my account, it is their "FAIR" policy.

Of course for me it was pure scam, so i contact their complaints that i was advised by support. Contacting them don't give any result they talk the same bulsh*ts like support probably support@m****une.co.uk and complaints@mf***une.co.uk are handled by same team. This happens for more than 1 month. T.S. got all her money thanks god! I call D.G. ask him for his case as he was never closed, and when i call in the first place and explain him what happens with me and T.S. first thing he made was to withdraw his deposit which was a month ago.

This days when i call him he said, still not get paid and every day contact support asking them did they process his money, every time answer is "YES" you have to wait, couple of times he contact his bank but they said nothing received from nowhere, and before 3 days after just another email to support D.G. was answered they dont send the money they need SWIFT... After 4 weeks they need SWIFT and process his money.

Until today he said - no money received. Today he call me to tell me he made some winnings with the money left on his account and then make second withdraw, but still not the first came, and after he check his account he got the message account closed... So they close his account for god knows what now. Obviously mfortune is a pure scam they dont like players which wins and which cash out. Today 14.03.2013 I check my account and my account is closed again. Again no reason given. Getting sick of this casino, they are nothing but a good organized fraud.

In the end, T.S. account is open and fully functional her money was paid in full, My account is locked then opened then locked again i got paid 50 from 290(including the deposit), D.G. account is closed for the first time he still got no penny from his deposit or his small winnings.

And if i have to tell some words about their AMAZING BONUSES this is:
If you refer a friend and get 50% of his first deposit, the money you got is useless, if you ask why i will explain you.
Lets say you have 5 friends and they agree to register in that rogue casino mfortune.co.uk , After they sign in and make a deposit of 100, the amount you get in your account is 250 euro which looks like a good reward for your referring actions, also its good amount to build poker bank for example.

Let say you use this 250 euro on tables and for a month you build up bank of up 1000 euro, which means you defeat many players at the tables and got his deposited money, that's good. And now you have 1000 euro and you decide to get the prize
you deserve and request cash out (no matter do you deposit before the cash out or you don't) the total you can get is 50 euro, and what happens with the rest 950 euro - nothing casino take them from your account.

So what happens you invite 5 depositors take 750 euros from the tables from other depositors and in the end you give 950 euro bonus to the casino and casino reward you and pay you 50 euro. Actually you work for the casino collecting money for them and inviting fishes to make deposits. And this is the good part if you ever get something, the other part is after your request they lock your account blame you are colluding or cheating the system or you found some bugs or whatever bulsh*t they can find not to pay you.

I keep all the correspondence with the casino and all the abuse they made to me if anyone need any information i can provide it. I am sure me and my referrals are not the only one abused by this way from the casino.

So people if you decide to register in mfortune.co.uk be very careful because this is very silky casino. And be careful when you invite some friends because it can be a big mistake and you will be responsible for their money.

After all the experience i had at mfortune.co.uk for me this casino is well organized scam!
 
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Sure :) he signs up gets some free bux, refers a friend, more free bux, refers more friends. more free bux, tries to cashout, account blocked, :rolleyes:
thats were i lost it :)



youre a better person than me; I saw the 1st big chunk of text, and passed altogether
 
Yeah the opening post definitely needs to be broken down into at least some paragraphs...

However the post seems to be a legitimate complaint and I hope that snakemf learns not to reffer his friends to a clip shot joints and gets the issue resolved :)
 
Why pay affiliates commission if you can trick players into thinking they can earn a whopping 50% commission for referring 5 friends.

The other problem is that this is a POKER site, and they are asking players to refer their FRIENDS. Naturally, this gives them 6 players that know each other, an easy means to accuse them of colluding and voiding any money in their accounts.

A reputable poker operator would accept that having such a generous refer a friend scheme would lead to groups of 2-6 players who knew each other well, and that they would need a means to prevent them from playing at the same tables.

The other rip-off is that they are claiming referral fees are no deposit bonuses, so only 50 can ever be paid. Try telling an affiliate that has referred 6 players that his payment is limited to 50 regardless of how much these players have generated in revenue, and you have a major PR disaster on Affiliate Guard Dog.

It's use of a "co.uk" domain is also questionable, seems a ruse to make naive players believe this is a UK company regulated in the UK. In fact, the country domain has no connection to where a company is regulated. Anyone can register a domain as "co.uk" or anything else that takes their fancy so long as the domain host gets paid. Even blatant "cybersquatting" has to be dealt with by the use of court action by the company who has fallen victim to such a cybersquat.
 
Very disappointing.

It seems they ARE regulated here in the UK, yet they have a nasty term that means players are not allowed to discuss any problems they hay have, or have ever had, in public, nor even to a third party mediation. THis means that submitting a PAB would in itself breach the terms.

Players must make a complaint to the operator, and if this does not end the matter, the OPERATOR gets to choose a mediator at the time (they don't say which mediation service they use at the time of registration).

The whole procedure ensures that they can keep negative issues well hidden, yet they are happy to broadcast the many awards they have received, and the fact that they are already "the world's best" at so much (certainly one of the world's best at bullshitting).

How can ANY relatively new and unknown entity have earned the reputation of "the best" in ANY industry related field.

The max withdrawal rule is hidden away as a "fair use" term, a completely inappropriate header to cover EARNINGS derived from referring other players to the casino.

They also seem to cater for "proper" affiliates.

Their primary product is a mobile device casino, with the possibility to "pay by phone" by having up to £30 per day charged to the mobile phone account.

They say there is no WR on bonus credits, yet they then have some smallprint stating that certain bets do not count towards WR:confused:

Since they are UK based and regulated, the terms can be challenged under the Unfair Business Practices regulations, in particular the one that forbids a user from seeking assistance with a dispute outside of the operator's control. Also open to challenge is their assertion that referral earnings are included under the max withdrawal policy as a free chip bonus. The grounds would be that like an affiliate program, these are earnings for work done, not a free chip.

Their advertising is also potentially in breach of ASA guidelines, as according to these terms, the refer a friend offer is misrepresented, and significantly so, given that less than 1x the amount earned is actually ever payable.


Their friend referral scheme is also highly vulnerable to fraud, so it is possible that the OP is "trying something on", and thus the issue is not representative of what other players might experience. Given that one can have as many phones as one wants, it is possible to refer 5 of your own phones under the scheme, and quite possible to slip this under the operator's radar for long enough to pull something off.
This may be a clue to the "collusion" excuse, they believe the OP has referred 5 of his own phones, rather than 5 friends. With this scenario, it is pretty easy to make money from the deposits, boni, and friend referral fees through collusion during play. It is of course something they have opened themselves up to by having a refer a friend scheme that is so generous it will make affiliates green with envy.
 
I believe the way bonuses work on mFortune is that they are never withdrawable. They effectively sit at the bottom of your stack at all times, so cash is used before bonus and bonus never turns to cash.

Therefore a longterm winning poker player with a £50 bonus would always have that £50 sat on their account whether their balance was £100 or £10,000 after a year of play. The only way it would ever disappear is if you lost/withdrew the rest of the balance and then played and lost with the bonus.
 
Hi,
I play the slots on M Fortunes mobile site in the UK and last Thursday received a £10 bonus which I played for an hour and ended up cashing out £100.
The cheque arrived on Tuesday :)
 

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