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Mermaids palace casino won't pay me or give any news

Discussion in 'Casino Complaints - Non-Bonus Issues' started by raboc78, Jan 25, 2014.

    Jan 25, 2014
  1. raboc78

    raboc78 Dormant account PABnononaccred

    Occupation:
    IT
    Location:
    France
    Dear Casinomeister,
    I asked for a withdrawal on january 4th. The documents were sent and are completed (l received a confirmation email on january 16th.
    The withdrawal is still pending and i asked almost everyday for updates on my account via chat support or phone call. They keep telling me that they're forwarding my concern to the accounts team and they'll contact me for updates...
    Their accounts department (accounts@mermaidspalacecasino) unresponsive despite the several mails I've sent.
    As of today, I don't know what's going on nor when will I get paid.

    The chat support is the same as Atlantis Gold's

    That situation is desperating...
     
  2. Jan 26, 2014
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I've never heard of this casino - though I have heard of the affiliate program "Firebrand".
    Anyway, they are not in the Rogue Pit or on the No-Can-Do List, so your best bet is submit an official complaint here at CM by doing a Pitch-A-Bitch
    Make sure you read all the F.A.Q.s first.

    Good luck and Welcome to the forum!
    KK
     
    1 person likes this.
  4. Jan 26, 2014
  5. raboc78

    raboc78 Dormant account PABnononaccred

    Occupation:
    IT
    Location:
    France
    Thank You KasinoKing. I submitted a complaint.
     
  6. Jan 26, 2014
  7. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
  8. Jan 26, 2014
  9. The Viking

    The Viking Meister Minion MM

    Occupation:
    chef
    Location:
    Faroe Islands
    You submitted documents on Jan 4th and first Jan 16th you get confirmation mail, that cant be a good sign:eek:
     
  10. Jan 27, 2014
  11. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    I really hope this was resolved. I hate to see when a player goes through so much difficulty.
     
  12. Jan 28, 2014
  13. raboc78

    raboc78 Dormant account PABnononaccred

    Occupation:
    IT
    Location:
    France
    They call me after I harrass them every hour on live chat. They are waiting for the "processor to review my withdrawal".
    They told me it would depend on his planning. And of course they don't know his planning nor when it would be done....
     
  14. Jan 28, 2014
  15. mariedenjen

    mariedenjen Dormant account

    Occupation:
    work from home
    Location:
    pacific northwest
    Mermaids palace and Atlantis Gold Casino

    I thought these two casinos were related? In any case I put in for a withdrawal from Atlantis Gold on Jan. 9th, all paperwork is in and I am still getting a run around. I guess I also will go to pitch-a-bitch and complain.
     
  16. Jan 29, 2014
  17. raboc78

    raboc78 Dormant account PABnononaccred

    Occupation:
    IT
    Location:
    France
    I think they are related as they share the same chat support and phone support. Not a good thing to see I'm not the only one in this case.
     
  18. Jan 29, 2014
  19. rena35

    rena35 Senior Member

    Occupation:
    writing/poetry
    Location:
    cyber space
    I believe you are correct along with Treasure Island Jackpot. I played this group for a while but deleted them after the one cent one line free spins. Also some people accounts were being locked i believe for claiming too many free spins and not depositing enough. I hope some light can be shed on this to see if these three are connected.
     
    1 person likes this.
  20. Jan 29, 2014
  21. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    That statement itself would ring warning bells...... The processor should at most approve and process the withdrawal, not review, the casino is responsible for review and once OK forward it for payment
     
    2 people like this.

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