Merkur Slots withholding money (Eyas Gaming)

taggles

Full Member
Joined
Nov 3, 2021
Sending in such documents can probably just make it even worse and harder if f.ex you've received a payment from your grandmother, a friend or something. Ref. what Jan said about the need of getting 3rd part bank statements to pass your SOW.
Already sent it. They won’t pay out they have decided it. I have already logged a complaint with ecogra and i ccd them in to have everything on document. These people are the worst I have ever dealt with online gaming in 15 years.
 

taggles

Full Member
Joined
Nov 3, 2021
Already sent it. They won’t pay out they have decided it. I have already logged a complaint with ecogra and i ccd them in to have everything on document. These people are the worst I have ever dealt with online gaming in 15 years.
Hahaha I emailed the CEO and he responded and now have been approved immediately. Much respect to the top guys. I think they gave the “ verification scumbags “ a bollocking haha.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Already sent it. They won’t pay out they have decided it. I have already logged a complaint with ecogra and i ccd them in to have everything on document. These people are the worst I have ever dealt with online gaming in 15 years.
I'm afraid this was always the intent of the UKGC - make impractical demands upon the casino and players, to disillusion and deter.
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
The last couple years have become such a well, excrement-show....I remember, you popped in a few bucks and you had fun. You hoped you hit big and were glad you verified. Now, it's like, ok, but...will I get paid or slammed with a SOW or hung up for months in hums and hahs and passing the casino your recent life's history :(

It's an odd development that offshore crypto casinos are offering exactly what we've all wanted for years. Instant payouts, highest RTPs, no bonus traps, cashback with no wagering, no impossible SOW requests, ...

Thanks to all commissions that overregulated everything and ruined the gaming experience.
 

taggles

Full Member
Joined
Nov 3, 2021
It's an odd development that offshore crypto casinos are offering exactly what we've all wanted for years. Instant payouts, highest RTPs, no bonus traps, cashback with no wagering, no impossible SOW requests, ...

Thanks to all commissions that overregulated everything and ruined the gaming experience.
Honestly it’s just better to gamble in a casino they don’t ask you for a million things just your passport that’s it. Unless online casino are regulated better for us, as everything seems to be in their favour. It’s forums like this that help people like us get our money back.
 

kennygamerboy

Experienced Member
Joined
Apr 7, 2021
Location
croydon
Dear Eyas Gaming Ltd

Closure of my account and failure to return funds without good reason


I opened an online account with Merkur Slots Account number 58160 Head office address No.2, Zebbug, ZBG 4351, Malta using this email id.

On 23.03.2022 I received an email informing me that my account was now closed and that my remaining balance would be retained unless I provide 3 months bank statements. Against my better judgement I provided this using the time frame downloads option on my online banking, yet you have rejected this as my name is not on the document. You have also rejected clear screenshot of my banking statement also.

I have provided you with the following:

1. Driving license front and back

2. Photo of physical bank card front and back

3. Invoices which were paid to me on March showing where the source of funds came from.

4. Utility bill

5. Bank statements for 3 months downloadable on my online banking

6. My latest official 1 month bank statement with name and full details of bank accounts.

I have made exhaustive enquires to your customer services team and I have not been given a reason for your failure to return funds nor any valid reason or timescales by which they will be released.

In terms of the information you hold about me which will of course indicate your reasons for failure to return my funds, I ask, under the General Data Protection Regulation (GDPR) that you provide me with such information. This is now a legal requirement on your part.

I also ask that you give me a set of time scales by which time this matter will be resolved.

Eyas Gaming Ltd and Merkur slots has an implied contractual duty to conduct matters within reasonable time scales and to treat a customer with fairness and transparency at all times. This has certainly not been the case in this matter.

You will no doubt be aware that the UK’s ‘Competition and Markets Authority’ (CMA) has and is investigating unfair terms and conditions (T&Cs) being used by online bookmakers. This in my view is a classic case of where a company is using unfair T&Cs in order to frustrate its customers and arguably withhold funds in order to accrue interest and/or skew balance sheets. This practice is totally unacceptable and a clear breach of contract at common law.

I have already logged a conplaint with Ecogra and hereby give notice that if the following actions on your part are not met within 14 days, I will make formal complaints to:

  • The UK Gambling Commission
  • The UK Competition and Market’s Authority
  • The UK Information Commissioner’s Office
I further give notice that failure to return my funds or allow me the ability to do so, I will, without further notice, take out a Small Claim via the European Small Claims Court. In addition I will be seeking costs and statutory interest from the date my funds were withheld from me.

I sincerely hope that in the interest of both parties that this can be resolved. Litigation is time consuming and costly to both parties. Furthermore it cannot be a wise commercial decision to conduct your business this way in today’s current climate.

I would respectfully suggest you instruct your staff to either unblock my account thus allowing me to withdraw my money or ask them to provide evidence to conclusively prove what is being claimed,and provide reasonable time scales in which to do this. If it is the latter, I remind you that Eyas Gaming cannot be ‘judge and jury’ using unfair T&Cs.

I look forward to hearing from you urgently but in any event no later than 7 days hence.



Yours sincerely,
when you send them it make sure to CC yourself into it as well so you also get a copy edit: nice i’m happy you got paid now close account and never play there again
 

taggles

Full Member
Joined
Nov 3, 2021
when you send them it make sure to CC yourself into it as well so you also get a copy edit: nice i’m happy you got paid now close account and never play there again
problem is card I used I stolen from my card yesterday so have to wait to register new card and deposit with it before I can withdraw my money LOL
 
Last edited:

taggles

Full Member
Joined
Nov 3, 2021
problem is card I used I stolen from my card yesterday so have to wait to register new card and deposit with it before I can withdraw my money LOL
so now I cannot withdraw my money because I lost the card I used to deposit with, and so every time I try to withdraw the mon
 

judgenico

Experienced Member
MM
Joined
Feb 23, 2013
Location
norfolk
Dear Eyas Gaming Ltd

Closure of my account and failure to return funds without good reason


I opened an online account with Merkur Slots Account number 58160 Head office address No.2, Zebbug, ZBG 4351, Malta using this email id.

On 23.03.2022 I received an email informing me that my account was now closed and that my remaining balance would be retained unless I provide 3 months bank statements. Against my better judgement I provided this using the time frame downloads option on my online banking, yet you have rejected this as my name is not on the document. You have also rejected clear screenshot of my banking statement also.

I have provided you with the following:

1. Driving license front and back

2. Photo of physical bank card front and back

3. Invoices which were paid to me on March showing where the source of funds came from.

4. Utility bill

5. Bank statements for 3 months downloadable on my online banking

6. My latest official 1 month bank statement with name and full details of bank accounts.

I have made exhaustive enquires to your customer services team and I have not been given a reason for your failure to return funds nor any valid reason or timescales by which they will be released.

In terms of the information you hold about me which will of course indicate your reasons for failure to return my funds, I ask, under the General Data Protection Regulation (GDPR) that you provide me with such information. This is now a legal requirement on your part.

I also ask that you give me a set of time scales by which time this matter will be resolved.

Eyas Gaming Ltd and Merkur slots has an implied contractual duty to conduct matters within reasonable time scales and to treat a customer with fairness and transparency at all times. This has certainly not been the case in this matter.

You will no doubt be aware that the UK’s ‘Competition and Markets Authority’ (CMA) has and is investigating unfair terms and conditions (T&Cs) being used by online bookmakers. This in my view is a classic case of where a company is using unfair T&Cs in order to frustrate its customers and arguably withhold funds in order to accrue interest and/or skew balance sheets. This practice is totally unacceptable and a clear breach of contract at common law.

I have already logged a conplaint with Ecogra and hereby give notice that if the following actions on your part are not met within 14 days, I will make formal complaints to:

  • The UK Gambling Commission
  • The UK Competition and Market’s Authority
  • The UK Information Commissioner’s Office
I further give notice that failure to return my funds or allow me the ability to do so, I will, without further notice, take out a Small Claim via the European Small Claims Court. In addition I will be seeking costs and statutory interest from the date my funds were withheld from me.

I sincerely hope that in the interest of both parties that this can be resolved. Litigation is time consuming and costly to both parties. Furthermore it cannot be a wise commercial decision to conduct your business this way in today’s current climate.

I would respectfully suggest you instruct your staff to either unblock my account thus allowing me to withdraw my money or ask them to provide evidence to conclusively prove what is being claimed,and provide reasonable time scales in which to do this. If it is the latter, I remind you that Eyas Gaming cannot be ‘judge and jury’ using unfair T&Cs.

I look forward to hearing from you urgently but in any event no later than 7 days hence.



Yours sincerely,
go on my son give it to them i wish you all the best i really do,the current state of the uk gambling industry is a joke funny how all the big boy bookmakers have not asked me for any documents as yet but the smaller online casinos use this route of delaying funds as a way of trying to increase profits as i said the big boys dont need to bother,i use bet365 as a classic example ive layed bets for a friend that runs into thousands on that site and not a sniff of a document request
 

taggles

Full Member
Joined
Nov 3, 2021
go on my son give it to them i wish you all the best i really do,the current state of the uk gambling industry is a joke funny how all the big boy bookmakers have not asked me for any documents as yet but the smaller online casinos use this route of delaying funds as a way of trying to increase profits as i said the big boys dont need to bother,i use bet365 as a classic example ive layed bets for a friend that runs into thousands on that site and not a sniff of a document request
I think this email along with directly contacting the CEO really put the verification team into the shit. They verified me straight away and tried to pay me out immediately,. From stalling me giving me generic answers to paying me out immediately. This shows they were trying to be difficult from the start.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
I'm afraid this was always the intent of the UKGC - make impractical demands upon the casino and players, to disillusion and deter.
They seem to have have left the UK domiciled bookmakers well alone though. That’s weird. Why would they do such a thing.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
They seem to have have left the UK domiciled bookmakers well alone though. That’s weird. Why would they do such a thing.
I think it's more that the UK bookies have CRA info which removed a lot of the need for manual docs.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
North West
I think it's more that the UK bookies have CRA info which removed a lot of the need for manual docs.
Quite...but then when don't the other casinos invest in gaining access to this info? Just saves so much hassle and potential lost custom in the long run.
 
Last edited:

slot_zombie

Meister Member
Joined
Jul 25, 2014
Location
UK
It's an odd development that offshore crypto casinos are offering exactly what we've all wanted for years. Instant payouts, highest RTPs, no bonus traps, cashback with no wagering, no impossible SOW requests, ...

Thanks to all commissions that overregulated everything and ruined the gaming experience.

I don't even feel like I belong in the UK any more. The online gambling offering is so thin, diluted and miserable that it's fairly rare I make a card deposit in our not-so-fair isles. Usually when I don't have any crypto to hand.

Then after depositing, it's time to play "dodge the lowered RTPs" - scrolling past hundreds of lowered Play 'n' Go, Pragmatic, Microgaming etc. etc. to find the few that are still intact, or on fixed RTP. As a particularly egregious example - Buzz Bingo, nearly the whole damn site is running on 93-94% but they are nearly all going the same way.

By contrast, this is what I'm getting from just one offshore casino (no I'm not shilling, don't ask) no wonder so many people are turning to other gambling routes.

- ABOVE Maximum RTP on every slot (taking into account rake-back and cash-back)
- Autospins
- Bonus buys
- Daily races and tournaments
- "Rake back" of 1% of the house edge in withdrawable Cash on every spin
- "Cash back" of 5%-25% on losses depending on VIP level
- Own-label Crypto tokens awarded for play.. can stake these and get passive income from them.. gamble with them.. or sell them
- Free daily prize wheel
- Instant payouts
 

Gavashy

Newbie member
Joined
Sep 20, 2021
I showed them clearly invoices that were paid to me just before I started gambling with them. Yet they keep asking for other random things. I’m done with online gambling everything is in their court.
Best thing quit mate not worth the stress.
 

Gavashy

Newbie member
Joined
Sep 20, 2021
I don't even feel like I belong in the UK any more. The online gambling offering is so thin, diluted and miserable that it's fairly rare I make a card deposit in our not-so-fair isles. Usually when I don't have any crypto to hand.

Then after depositing, it's time to play "dodge the lowered RTPs" - scrolling past hundreds of lowered Play 'n' Go, Pragmatic, Microgaming etc. etc. to find the few that are still intact, or on fixed RTP. As a particularly egregious example - Buzz Bingo, nearly the whole damn site is running on 93-94% but they are nearly all going the same way.

By contrast, this is what I'm getting from just one offshore casino (no I'm not shilling, don't ask) no wonder so many people are turning to other gambling routes.

- ABOVE Maximum RTP on every slot (taking into account rake-back and cash-back)
- Autospins
- Bonus buys
- Daily races and tournaments
- "Rake back" of 1% of the house edge in withdrawable Cash on every spin
- "Cash back" of 5%-25% on losses depending on VIP level
- Own-label Crypto tokens awarded for play.. can stake these and get passive income from them.. gamble with them.. or sell them
- Free daily prize wheel
- Instant payouts
Stay away from buzz bingo, soon as you try to withdraw they will say you spun the money away on a slot you know you've never played before steal your withdrawal and lock your account. There criminals I thought like driving to Nottingham in my haste, just gave in in the end, scumbags 100%,dont get burnt mate.
 

slot_zombie

Meister Member
Joined
Jul 25, 2014
Location
UK
Stay away from buzz bingo, soon as you try to withdraw they will say you spun the money away on a slot you know you've never played before steal your withdrawal and lock your account. There criminals I thought like driving to Nottingham in my haste, just gave in in the end, scumbags 100%,dont get burnt mate.
Well yeah, hardly battering down their doors to get my hands on 94% RTP. Was just using them as a particularly bad example.
 

Users who are viewing this thread

Top