Slotmachine
Dormant account
- Joined
- Oct 15, 2004
- Location
- US
Well, I expanded my horizons and signed up for a couple of Playtech casinos, namely Vegas Online and City Club.
I must say, I was delighted with the sign-up process. First of all, I noticed that they have a very smooth no-download version which runs on my Mac very nicely, and looks good, too.
Second, I was pleasantly surprised to be contacted by chat by the CS rep in both casinos as soon as I logged in for the first time. They wanted to know whether I had any questions, and offered a special bonus on top of the one offered on their site.
The best thing about this was, the CS reps, especially the one at City Club, actually knew all the answers and when I told him what I expect from the casino (see the thread "my terms and conditions"), he said no problem, he can confirm that the casino agrees. Just like that. He didn't give me any of the "I'll forward this to the XXXX department and we'll get back to you...." crap.
I'm impressed. Let's see how the games play
Cheers,
SM
I must say, I was delighted with the sign-up process. First of all, I noticed that they have a very smooth no-download version which runs on my Mac very nicely, and looks good, too.
Second, I was pleasantly surprised to be contacted by chat by the CS rep in both casinos as soon as I logged in for the first time. They wanted to know whether I had any questions, and offered a special bonus on top of the one offered on their site.
The best thing about this was, the CS reps, especially the one at City Club, actually knew all the answers and when I told him what I expect from the casino (see the thread "my terms and conditions"), he said no problem, he can confirm that the casino agrees. Just like that. He didn't give me any of the "I'll forward this to the XXXX department and we'll get back to you...." crap.
I'm impressed. Let's see how the games play

Cheers,
SM