Mega fortune bonus error

Brock Marsh

Dormant account
I was playing mega fortune the other day hit the bonus twice first time won a few dollars the second time i hit the jackpot it all lite up then repeated itself a few times then took me back to my game without any winnings has this happened to anyone i taped it on my phone but still waiting for there reply
 

conker

Senior Member
webmeister
CAG
MM
You did well to record it on your phone. I have not heard of this situation before, so it would be great if you can report back what NetEnt have to say about what you witnessed.
 

Tirilej

Still a Lady
CAG
MM
That must be the most horryfying error ever:eek2:

Could you see the amount you had won, before you were taken back to your account?

I also wonder if you got any sum at all added to your account? The amount won was decided already when you pushed the button.
The wheel is just eye candy, for making it exiting.
 

Jasminebed

Grumpy old gal
At the top of this page is a tab called "I-Gaming reps". I would pm the rep for the casino (geez, I hope it is one that has a rep) and send them a private message to enlist their help as well.

There have been times when NetEnt have been a little slow responding to operators.

There are three levels of jackpots on Mega Fortune.

Hope it works out well for you.
 

Brock Marsh

Dormant account
How can i post video

How can i put the vid up so i can see what everyone thinks of it im on mobile at the moment can i do it from pc
 

Jasminebed

Grumpy old gal
Brock, I am going to give you a little advice, which you are of course free to ignore

What we think will not matter.

Go read the Pitch a Bitch FAQ (tab above).

This is a free mediation service offered by Casinomeister. Hopefully you will not need it.

Often the best results are achieved when not too much has been posted.

Game display errors do happen. Every casino has a Malfunction voids play clause.

This does not mean you do not deserve some form of compensation if this is the case. I can only imagine what you are feeling, especially if it was top level prize.

Try to be patient, contact the rep if they have one, he or she is likely to be able to expedite things for you.

If you have not already ceased playing on your account DO SO NOW!
 

Jasminebed

Grumpy old gal
Okay, I had to watch the video, and I will comment.

If you go to feature preview, this is exactly how the preview shows, including that green back to game button.

This does not mean you did not trigger the wheel, but it could mean the wrong display file got sent to your computer

I went and played a bit, and triggered a bonus. There is a stop button below the wheel, and a gold box on the right hand side with instructions. It does not have that green "back to game" button your video shows.

Contact the rep as casino2014man suggested.
 

Brock Marsh

Dormant account
Brock, I am going to give you a little advice, which you are of course free to ignore

What we think will not matter.

Go read the Pitch a Bitch FAQ (tab above).

This is a free mediation service offered by Casinomeister. Hopefully you will not need it.

Often the best results are achieved when not too much has been posted.

Game display errors do happen. Every casino has a Malfunction voids play clause.

This does not mean you do not deserve some form of compensation if this is the case. I can only imagine what you are feeling, especially if it was top level prize.

Try to be patient, contact the rep if they have one, he or she is likely to be able to expedite things for you.

If you have not already ceased playing on your account DO SO NOW!
Hey jasminebed do u think its best i take down vid till its sorted or will it not mattèr
 

Brock Marsh

Dormant account
Thanks

Thankyou everyone i will contact rep after i hear back from casinoroom and netent and i will let yous know the outcome. As before this chat had no idea about what to do as there is only 3 lawers in Melbourne that deal with online gambling
 

Brock Marsh

Dormant account
That must be the most horryfying error ever:eek2:

Could you see the amount you had won, before you were taken back to your account?

I also wonder if you got any sum at all added to your account? The amount won was decided already when you pushed the button.
The wheel is just eye candy, for making it exiting.
No sum was added to my account and whats on the vid is how it happend hit the mega all flashing lights then restart that was on my around 120 spin
 

Jasminebed

Grumpy old gal
Brock, to be honest I don't think you won. What your video shows is the Feature Preview screen.

If you have another casino account somewhere with NetEnt games, go open up the game and press feature preview... you will see.

One of two things has happened here I suspect.

You hit feature preview by mistake, and got excited over nothing.

You hit the feature (your logs will show that you hit the three bonus symbols) and the wrong file was sent. I think this is probably it, or you wouldn't have bothered getting out the cell to video it.

I wouldn't hire a lawyer just yet. And I would not spend or borrow any money thinking you have a big win coming.

I also would contact the rep now, they usually have a little more pull than average casino staff.
 

Brock Marsh

Dormant account
Ty well i didnt hit no preview i was over 120 spins in and on my second bonus round and of corse not stupid to tick what i havent got but after putting thousands of dollars thought these casinos and having that happen makes u think can u win big of these or am i chasing dreams why am i playing if this happens y is anyone iv contacted the rep and il see how things are going will let yous know the outcome
 

Refilliates Casinos

Dormant account
webby
Hi,

The same thing happened to me a few months ago. It is definitely the preview you have there. This is how a real jackpot win would have looked.


Sorry it's not better news!
Dieter
 
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conker

Senior Member
webmeister
CAG
MM
Never seen something so underwhelming as this having won such a huge jackpot!

Hi,

The same thing happened to me a few months ago. It is definitely the preview you have there. This is how a real jackpot win would have looked.


Sorry it's not better news!
Dieter
 
Last edited by a moderator:

Matt44UK

On a Break
Clicked on this thread because I thought it might relate to an experience I had a couple or three days ago playing this game at Casumo.

I got the bonus symbols on reels 3,4 and 5.... NOTHING happened. At all.

I shrugged it off as a glitch and didn't whinge to anyone, but has this happened to anyone else recently?
 
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