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Mega fortune bonus error

Discussion in 'Online Casinos' started by Brock Marsh, Sep 7, 2015.

Tags:
    Sep 7, 2015
  1. Brock Marsh

    Brock Marsh Dormant account

    Occupation:
    forklift driver
    Location:
    melbourne
    I was playing mega fortune the other day hit the bonus twice first time won a few dollars the second time i hit the jackpot it all lite up then repeated itself a few times then took me back to my game without any winnings has this happened to anyone i taped it on my phone but still waiting for there reply
     
  2. Sep 7, 2015
  3. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    You did well to record it on your phone. I have not heard of this situation before, so it would be great if you can report back what NetEnt have to say about what you witnessed.
     
  4. Sep 7, 2015
  5. Brock Marsh

    Brock Marsh Dormant account

    Occupation:
    forklift driver
    Location:
    melbourne
    Yeah will do. I sent though the vid and there reviewing it
     
    1 person likes this.
  6. Sep 7, 2015
  7. Tirilej

    Tirilej On a Break

    Occupation:
    Breathing
    Location:
    Sweden
    That must be the most horryfying error ever:eek2:

    Could you see the amount you had won, before you were taken back to your account?

    I also wonder if you got any sum at all added to your account? The amount won was decided already when you pushed the button.
    The wheel is just eye candy, for making it exiting.
     
    1 person likes this.
  8. Sep 7, 2015
  9. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    At the top of this page is a tab called "I-Gaming reps". I would pm the rep for the casino (geez, I hope it is one that has a rep) and send them a private message to enlist their help as well.

    There have been times when NetEnt have been a little slow responding to operators.

    There are three levels of jackpots on Mega Fortune.

    Hope it works out well for you.
     
  10. Sep 7, 2015
  11. Brock Marsh

    Brock Marsh Dormant account

    Occupation:
    forklift driver
    Location:
    melbourne
    How can i post video

    How can i put the vid up so i can see what everyone thinks of it im on mobile at the moment can i do it from pc
     
  12. Sep 7, 2015
  13. Brock Marsh

    Brock Marsh Dormant account

    Occupation:
    forklift driver
    Location:
    melbourne
    Can u see my vid

    You must register/login in order to see the link.
     
  14. Sep 7, 2015
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Brock, I am going to give you a little advice, which you are of course free to ignore

    What we think will not matter.

    Go read the Pitch a Bitch FAQ (tab above).

    This is a free mediation service offered by Casinomeister. Hopefully you will not need it.

    Often the best results are achieved when not too much has been posted.

    Game display errors do happen. Every casino has a Malfunction voids play clause.

    This does not mean you do not deserve some form of compensation if this is the case. I can only imagine what you are feeling, especially if it was top level prize.

    Try to be patient, contact the rep if they have one, he or she is likely to be able to expedite things for you.

    If you have not already ceased playing on your account DO SO NOW!
     
    1 person likes this.
  16. Sep 7, 2015
  17. Casino2014man

    Casino2014man Non-Gambler

    Occupation:
    Noneya
    Location:
    United Kingdom
    Last edited: Sep 7, 2015
  18. Sep 7, 2015
  19. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Okay, I had to watch the video, and I will comment.

    If you go to feature preview, this is exactly how the preview shows, including that green back to game button.

    This does not mean you did not trigger the wheel, but it could mean the wrong display file got sent to your computer

    I went and played a bit, and triggered a bonus. There is a stop button below the wheel, and a gold box on the right hand side with instructions. It does not have that green "back to game" button your video shows.

    Contact the rep as casino2014man suggested.
     
    2 people like this.
  20. Sep 7, 2015
  21. Brock Marsh

    Brock Marsh Dormant account

    Occupation:
    forklift driver
    Location:
    melbourne
    Hey jasminebed do u think its best i take down vid till its sorted or will it not mattèr
     
  22. Sep 7, 2015
  23. Brock Marsh

    Brock Marsh Dormant account

    Occupation:
    forklift driver
    Location:
    melbourne
    Thanks

    Thankyou everyone i will contact rep after i hear back from casinoroom and netent and i will let yous know the outcome. As before this chat had no idea about what to do as there is only 3 lawers in Melbourne that deal with online gambling
     
  24. Sep 7, 2015
  25. Brock Marsh

    Brock Marsh Dormant account

    Occupation:
    forklift driver
    Location:
    melbourne
    No sum was added to my account and whats on the vid is how it happend hit the mega all flashing lights then restart that was on my around 120 spin
     
  26. Sep 7, 2015
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Brock, to be honest I don't think you won. What your video shows is the Feature Preview screen.

    If you have another casino account somewhere with NetEnt games, go open up the game and press feature preview... you will see.

    One of two things has happened here I suspect.

    You hit feature preview by mistake, and got excited over nothing.

    You hit the feature (your logs will show that you hit the three bonus symbols) and the wrong file was sent. I think this is probably it, or you wouldn't have bothered getting out the cell to video it.

    I wouldn't hire a lawyer just yet. And I would not spend or borrow any money thinking you have a big win coming.

    I also would contact the rep now, they usually have a little more pull than average casino staff.
     
    4 people like this.
  28. Sep 7, 2015
  29. Brock Marsh

    Brock Marsh Dormant account

    Occupation:
    forklift driver
    Location:
    melbourne
    Ty well i didnt hit no preview i was over 120 spins in and on my second bonus round and of corse not stupid to tick what i havent got but after putting thousands of dollars thought these casinos and having that happen makes u think can u win big of these or am i chasing dreams why am i playing if this happens y is anyone iv contacted the rep and il see how things are going will let yous know the outcome
     
    2 people like this.
  30. Sep 7, 2015
  31. bart1981

    bart1981 Quit Gambling

    Occupation:
    manager
    Location:
    Belgium
    I can post the exact same video, if I hit the feature button :D
     
  32. Sep 7, 2015
  33. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi,

    The same thing happened to me a few months ago. It is definitely the preview you have there. This is how a real jackpot win would have looked.

    You must register/login in order to see the link.

    Sorry it's not better news!
    Dieter
     
    Last edited by a moderator: Dec 12, 2017
    1 person likes this.
  34. Sep 7, 2015
  35. michielm1

    michielm1 Senior Member mm1

    Occupation:
    teamleader/techical operator
    Location:
    Nederland
  36. Sep 7, 2015
  37. conker

    conker Super Moderator CAG MM webmeister

    Occupation:
    Marketer
    Location:
    UK
    Never seen something so underwhelming as this having won such a huge jackpot!

     
    Last edited by a moderator: Dec 12, 2017
  38. Sep 7, 2015
  39. Matt44UK

    Matt44UK On a Break

    Occupation:
    IT Tech
    Location:
    Hampshire, UK
    Clicked on this thread because I thought it might relate to an experience I had a couple or three days ago playing this game at Casumo.

    I got the bonus symbols on reels 3,4 and 5.... NOTHING happened. At all.

    I shrugged it off as a glitch and didn't whinge to anyone, but has this happened to anyone else recently?
     

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