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MB24 Owe 10k, but now closed?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by josimuk23, Jun 14, 2015.

    Jun 14, 2015
  1. josimuk23

    josimuk23 Dormant account PABnononaccred

    Occupation:
    IT helpdesk
    Location:
    Portugal
    Hello everybody, I am new here and I hope somebody has some advice for me with MB24.com (mobibet casino)

    I won there in Feb almost 14,000 euros and sent my documents, all the documents they asked were approved and I requested to withdraw.
    And then, many emails over months about why I cannot withdraw, like neteller maintenance, technical issues and other projects.
    After some time i successfully withdrawed 3000 euro to my bank!

    And then, more problems with the withdrawal page on the website, even bank transfer not available.

    The last email (sent April 29) from MB24 said "Due to maintenance our site has been temporarily taken down until an enhanced player’s experience has been delivered.
    We are confident this will happen in good time and would also like to assure any customers worried about account funds, they will be processed in due course."

    For the last six weeks until today, I cannot get any reply from MB24.com about the 10,000 euro balance in my account. I see online that MB24 casino is closing down and I am very worried.
     
    1 person likes this.
  2. Jun 14, 2015
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Don't blame you. They MAY be linked to 10bet who have a rep on here. The reason I say this is that if you access their site from a UK IP there is a forward link to join 10bet so there MUST be some arrangement the 10bet rep on here can explain...

    Obviously the fact they paid 3k means they don't hold you in any breach of terms so it seems like typical delaying tactics and speak-to-the-hand. Sounds like they are insolvent. This means you should approach their Licensing Authority which in this case is Curacao which may as well be Timbuktu for all it's worth. So I don't hold much hope for your money.

    The bit I have highlighted in red is thus a delaying tactic AND COMPLETE DISHONEST BS! Look at the date the OP received his e-mail, 2 weeks AFTER they became insolvent.

    They are operated as MMB but I think used to be Mobibet.com.

    This is what they sent to their affiliates READ!

    Dear Partner

    It is with regret that we inform you that the website MB24.com, formerly known as mobibet.com suspended operations on 07 April 2015.

    Please rest assured that we are in constant contact with Income Access to ensure that all Statistics are up to date, all players and affiliates are paid their earnings, prior to the closure of the site on 31 May 2015.
    The site is still up in the air but unable to be played on, nor have we been excepting player deposits since the above mentioned date.

    We would ask that any inventory dedicated to MB24.com on your sites be removed.

    We apologise to you and thank you for your support

    Best wishes

    MB24.com Affiliate and Operations team


    I have reported this post.
     
    Last edited: Jun 14, 2015
    1 person likes this.
  4. Jun 15, 2015
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    The affiliation between 10Bet and MB24.com is not clear yet - MB24.com operators just may be affiliates of 10Bet. I'll give the rep a heads up to see what's up.
     
    1 person likes this.
  6. Jun 15, 2015
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Looks like the rep has gone AWOL - which makes their "Accreditation" a bit problematic. So, their accred status is suspended until they get it together.
     
    1 person likes this.
  8. Jun 16, 2015
  9. josimuk23

    josimuk23 Dormant account PABnononaccred

    Occupation:
    IT helpdesk
    Location:
    Portugal

    Thankyou for checking that, I hope to hear any news from the casino side of this problem.

    I have sent emails to all MB24 and mobibet email addresses I can find, and no reply.
    I can log in and see my balance on MB24.com website, but the casino area is now missing, only sports betting is there.
    The *join now!* button looks to be working, but they have disabled deposits and withdraw.

    :what:
     
  10. Jun 16, 2015
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Can you actually still bet on sports?

    What about transferring the money to the sports betting purse rather than trying to withdraw it?
     
  12. Jun 16, 2015
  13. Alfran

    Alfran Experienced Member

    Occupation:
    travel agent
    Location:
    athens
    i commend you for your patience.... most ppl would be livid
     
  14. Jun 18, 2015
  15. David@10Bet

    David@10Bet Full Member

    Occupation:
    Casino Manager
    Location:
    United Kingdom
    Hi everyone,

    Please note that there’s no connection whatsoever between 10Bet and MB24.

    We researched and found an affiliate account that is likely connected to them and closed this account.

    Thank you for bringing this up and let me know if there’s anything else I can assist you with.

    Regards,
    David
     
    2 people like this.
  16. Jun 18, 2015
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well that's cleared things up, as Bryan (and I) guessed an affiliate using the dead site. Good you closed it as when people stand near the dungheap they tend to find that they themselves smell after a while....:)


     
  18. Jun 30, 2015
  19. josimuk23

    josimuk23 Dormant account PABnononaccred

    Occupation:
    IT helpdesk
    Location:
    Portugal
    Hello, I filled in the form for a PAB, can you see there if it has been received?
     
  20. Jun 30, 2015
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ josimuk23 : your Pitch-A-Bitch (PAB) has been received.

    Please ensure that you have read, understood and comply with the Pitch-A-Bitch FAQ (see You must register/login in order to see the link.). We consider the FAQ to be required reading for all PABers.

    Regards,
    Max, Casinomeister's Complaints Manager
     
  22. Jun 30, 2015
  23. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    How about assisting the winning players with their payouts? That would be a good place to start.
     
  24. Jun 30, 2015
  25. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Are you talking about the rep's casino, or the one discussed in this thread? How would they be able to assist players of an affiliate that was signed up with them?

    It's not like they could just fork over the affiliate's personal information that was used to sign up for their account......
     
  26. Jul 20, 2015
  27. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW MB24.com still redirects to 10Bet. There's clearly some connection.
     
  28. Jul 20, 2015
  29. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    I hear there are other unresolved MB24 player issues out there too.

    Any of our forum detectives care to look into this MB24-10Bet thing?

    If there _is_ a connection then a few players would very much like to get the payday they are owed.
     
  30. Jul 27, 2015
  31. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW turns out MB24 has been falsely claiming that they hold a Curacao license. Details at The Pogg (You must register/login in order to see the link.) and GPWA (You must register/login in order to see the link.).
     
    2 people like this.

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