Max Glitch at 32Red?

KasinoKing

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For the last several days, every time I log in to 32Red (download) I get a strange pop-up telling me I have unfinished bets on Max Damage.
I don't even remember playing this game there - if I did it was at least a year ago!

Anyway, first time I saw the pop-up I think it said something crazy like $160 in open bets - so I went to the game & played a couple of goes.
Next time I logged in it said $0.50 I think - so I played a couple more goes.
Now it says $1 - but I don't think that if I play it will clear the message, so I haven't bothered.

Anyone else getting this?
Know how to clear it?
 

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Hi KK,

Thanks for posting.

This popup is part of the recent updates, I am not aware of any issue but what you are describing doesn't sound right at all. I'll get this investigated for you.

Regards,
Mark
 
I have seen this a few times at other casinos, but when I click through to the game there is no pending bet. Another bug is that sometimes the casino jumps straight into a random game I have played before rather than the main lobby. I have even had it jump straight to "accounts" or "banking", no pending bets there:D


However, it's a VERY useful feature (when it's working properly). Pending bets can mess up the bonus tracking system, and the fact that this popup is showing "phantom" pending bets, it gives us a big clue as to the underlying cause of the strange issue of a cash deposit onto a zero balance turning partly into bonus funds even though there are no pending bets. It has to be the same underlying "phantom pending bet" issue that has been driving the error in the bonus tracker, and now this new popup.

These new updates presumably affect mainly UK customers as part of the software requirements, but nowhere is there a guide, players are finding out about these new features either by seeing odd behaviour, or chancing upon a new option (like the in-lobby setting of deposit limits I discovered when exploring Betway, which was the first to get this update).

One information requirement however is missing, and that is the TRTP of every game. Is this something that has to be done now, or is this something that can wait until the March 2015 deadline for software licencing and compliance?
 
Hi KK,

Thanks for posting.

This popup is part of the recent updates, I am not aware of any issue but what you are describing doesn't sound right at all. I'll get this investigated for you.

Regards,
Mark

the issue is there mark

i get it on a roulette game i contacted support

they coudnt clear it out so they needed help from software provider to clear it

later the issue was solved




Hi,



Hope this email finds you well.



We have heard from the software provider that the error that you were having regarding the bet in play has now been resolved and the bet have been cleared .



Please let us know if you require further assistance.



Kind Regards,



Claire

Player Support Representative

32Red

Second to None
 
However, it's a VERY useful feature (when it's working properly). Pending bets can mess up the bonus tracking system, and the fact that this popup is showing "phantom" pending bets, it gives us a big clue as to the underlying cause of the strange issue of a cash deposit onto a zero balance turning partly into bonus funds even though there are no pending bets. It has to be the same underlying "phantom pending bet" issue that has been driving the error in the bonus tracker, and now this new popup.
Yes, that's exactly what I thought. It would be a GREAT feature... but only if it works properly!

KK
 
pending game still showing

Still getting the pending game on max damage pending not played the game for ages :eek:Getting annoying anyone found to clear it yet .
 
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Still getting the pending game on max damage pending not played the game for ages :eek:Getting annoying anyone found to clear it yet .
32Red advised me to open the game and not press any buttons - just lose all your lives and it should re-set.
Not tried it yet as I have a 10c balance, which is too low to open the game!
I will try it next time I deposit (i.e. next time they offer me a 100% bonus :rolleyes:)

KK
 
Yes they said the same to me as well I play on download and said you have to be on instant max game not download and run the game , Don't work when I tried looks like I'm stuck with pending game on mine :confused: Not wasting credits to run a game I don't want to play either


Edit
Asked again live chat today they going to sort it out there end ,:thumbsup:


EDIT
Live chat got back to me HERE

Hope this email finds you well.



The pending bet pop up does not appear when we entered the account, please could you try deleting your internet history and cookies and logging in again.



Many thanks.



Kind Regards,


Funny how others have had same problem it must be all are internet cookies ;):eek:

Was asked to give my password for my account , In which I did in chat this morning .By mistake I gave them the wrong one and they emailed saying there have logged into my account and cant see the error at all :mad:

. .....Update .....

I asked again in live chat TODAY saying my mistake I gave them the wrong password so they could not know what I'm looking at on my account .They said they looked at my passed bets and could not see it on there lol please:confused: . So I have had to send another screenshot again and my correct password with date and time so they can see what 'm seeing .:eek2:

lets hope they sort it out

Another update :: So I got it cleared looks like anyone having the same issues will just have to email them , I would say that make sure your balance is at 0.00 then they can clear it that way .Nothing awarded for this either feel a bit naught considering I was not the only one having this issues .Must be a glitch or gremlins in there updates but they don't say that .

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