Match bonus at intercasino

[chalupa]

Yeah but... the whole point of the Complaint forum (I thought) was to complain when the Casino gives you a weasely answer.

Obviously I have no behind-the-scenes knowledge, but from what has been posted here the player deposited in good faith and was confused by terms that were not as clear as they could have been.

If he was trying to whine his way into a bonus he knew he shouldn't get, why would he first wager and lose all his $86? A better strategy would be to whine first, and withdraw if he can't get the bonus.

And an $86 deposit doesn't indicate to me a professional bonus abuser, although maybe that's part of his nefarious plan, not depositing the full $100? Hehe.

Why are Chinese/Denmark/whatever players presumed to have magical abilities to abuse bonuses better than US players, anyway? As a US player, I'm offended by the implication.

 

[sw2003]

Ok. I'll name a few.

Monthly bonuses for years with low and reasonable WR.

Fast pay through ECash Direct.

Constant promotions.

They don't "sweat" you.

VERY LOW player complaints over the years.

If you lose your account info, you can open up another one without getting into trouble. What other casino does that? Not that it's a big deal if you don't lose your password but it just shows how user-friendly they are.

They are the first of the Cryptologics to bring on new games offered.

They have a room full of players all the time. You can see them sitting at the table games. They must be doing something right.

My point is, they have a GOOD attitude. They are VERY player-friendly. That is a big plus.

But alas, as I have mentioned, most gamblers are just never satified. They could win a million dollar jackpot and still find something to complain about. It's just the way with gamblers. Been around them all my life. It will always be the same.

I will grant you the monthly bonus one! And because of that, it is not a surprise that they have people playing all the time. The rest of them aren't much different from other good casinos.

Do you have to tell them first before you open a second account?

 

[paul1]

Do you have to tell them first before you open a second account?

I don't think it really matters with them, SW. I used to have this old Pentium-1 computer and I started getting into online gambling and the darn thing just froze up and finally conked out. I think I lost the password or wasn't smart enough to know how to bring back my old setup on a new computer. I think I called ECash Direct or the Casino's support. They told me just to start a new account.

I forget the exact details. But I was amazed that they didn't mind because what I had read about other casinos, if one was to do that they would hang you up by your thumbs. I just remember thinking to myself, "Gee, these guys are very user-friendly" and I was impressed.

I don't know, SW. I just feel good about Intercasino, with my own personal experience and all of the good comments that other people have posted about. I wish they were a prototype for the industry standard. I guess I'm dreaming.

 

[chuchu59]

It's not like this player did not have his situation reviewed and commented on numerous times before he decided to start posting. How many times did the player need to be told he was disallowed the bonus? Once, twice, three times five, ten, what?

What I'm getting at is that when chuchu59 decided to start posting his complaint, he already had the answers to his questions.

I dont really know what you mean. Ryan hartley never reviewed the case but stuck to the same argument that I was confused about the terms which he believes were very clear. One thing i really dont like is why the casinomeister and the manager of this reputable casino keep saying that I want Hong kong included back into the list of countries where the bonus is given and on top of that gave quite rude and offensive comments too. In the Omni case,many players felt screwed up because they were not told they were to be excluded from match bonuses in future. Does this not strike a familiar chord here. Ryan Hartley,you can keep the bonus forever.

On a lighter note ,there was a casino called Innercasino who decided that anyone with the name Bryan would be excluded from its match bonuses. A guy called Ryan deposited but was denied the bonus. On asking,the reply from the casino was that since 'Ryan' was part of 'Bryan',it was clear that Ryan was ineligible for the bonus. To make things up,however,since Ryan felt confused,they would amend the Terms and Conditions and list Bryan and Ryan separately. The casino told Ryan not to worry as he can always change his name and when he did so,he would be eligible for future bonuses after that. Ryan,who didnt sleep well during this ordeal,felt comforted and dozed off right away.

 

[chuchu59]

I don't think it really matters with them, SW. I used to have this old Pentium-1 computer and I started getting into online gambling and the darn thing just froze up and finally conked out. I think I lost the password or wasn't smart enough to know how to bring back my old setup on a new computer. I think I called ECash Direct or the Casino's support. They told me just to start a new account.

I forget the exact details. But I was amazed that they didn't mind because what I had read about other casinos, if one was to do that they would hang you up by your thumbs. I just remember thinking to myself, "Gee, these guys are very user-friendly" and I was impressed.

I don't know, SW. I just feel good about Intercasino, with my own personal experience and all of the good comments that other people have posted about. I wish they were a prototype for the industry standard. I guess I'm dreaming.

So you feel good about intercasino. Read all about this in another thread in this forum. many posters have given views.

 

[Stanford]

I dont really know what you mean. Ryan hartley never reviewed the case but stuck to the same argument that I was confused about the terms which he believes were very clear.

Chuchu59,

As the thread has matured, I think there are now real arguements on your behalf. Ryan has always been a reasonable guy in the past. Why don't you PM him and ask him to review the thread and offer further comments.

Stanford.

 

[chuchu59]

Chuchu59,

As the thread has matured, I think there are now real arguements on your behalf. Ryan has always been a reasonable guy in the past. Why don't you PM him and ask him to review the thread and offer further comments.

Stanford.

Stanford,

Thanks for your concern. Actually,I have sent several PMs to Bryan in the past and he has full knowledge of all the arguments posted here. However,it seems that he is adamant that since the casino has stated that no bonus should be given and that's final. What is interesting is that both bryan and Ryan Hartley seem to indicate that I would like to have Hong Kong included back into the list of countries that can acquire match bonuses at intercasino which is simply not true. Frankly,I would feel that my case is similar to the one at Omni but in that case,there were plenty more players involved. In both case,the players were pelted out by the Terms and Conditions which were not clear. However,I do agree that Ryan is a reasonable guy and that this forum attracts plenty of quality posts,unlike some I have seen elsewhere. Just thought it strange that he doesnt have an open mind on this particular case.

 

[chuchu59]

I am reviving this thread to warn players from Hong Kong that intercasino will not honour the monthly match bonus as stated in the advertisement on new MARVEL games. Despite saying explicitly that Hong Kong players are excluded from the match bonus nearly a year ago,my wife received this advertisement addressed to her in person ie $90 free every month to every player. Make an initial deposit each month of $25 or more and we will match it up to $90. Why not use your $90 free to try the new games. If this is not deceptive advertising,then what is?

 

[Casinomeister]

I am reviving this thread to warn players from Hong Kong that intercasino will not honour the monthly match bonus as stated in the advertisement on new MARVEL games. Despite saying explicitly that Hong Kong players are excluded from the match bonus nearly a year ago,my wife received this advertisement addressed to her in person ie $90 free every month to every player. Make an initial deposit each month of $25 or more and we will match it up to $90. Why not use your $90 free to try the new games. If this is not deceptive advertising,then what is?

Hi Chuchu,

Did you forward (or have your wife forward) the email to ryanh@intercasino.com? Sometimes these mailers are from affiliates who have your email address for one reason or another.

If your wife is in Hong Kong, and she received this email directly from Intercasino, then I would guess there is a problem with their email server. They should be notified immediately so they can correct this - not necessarily slammed in public for trying to be deceptive

They don't know if there is a problem if no one tells them there is one.

 

[chuchu59]

Hi Chuchu,

Did you forward (or have your wife forward) the email to ryanh@intercasino.com? Sometimes these mailers are from affiliates who have your email address for one reason or another.

If your wife is in Hong Kong, and she received this email directly from Intercasino, then I would guess there is a problem with their email server. They should be notified immediately so they can correct this - not necessarily slammed in public for trying to be deceptive

They don't know if there is a problem if no one tells them there is one.

My wife is in Hong Kong. What I am trying to point out is after all that has been said in this thread,they should have weeded out any match bonus promotions to players from Hong Kong. Suppose a Hong Kong player deposits without knowing about this,should he get the match bonus or not? From my experience,the casino is likely to say thast he is excluded and that's too bad. They have had adequate time to do the weeding exercise but they didnt. Ryan had been very indignant about Hong Kong players not getting the match bonuses so how could they possibly send such promtions to my wife in HONG KONG. And yes,this ad was sent by intercasino and signed by Ryan himself.

 

[chuchu59]

One other thing I forgot to mention. This wasnt an e-mail ad. It was a letter sent to our address in Hong Kong.

 

[vinylweatherman]

Why Would?

Why does a rather technical political change in the status of Hong Kong suddenly make all it's residents "abusers" of casinos, especially customers who have an established track record. There appears to have been no problems before giving the bonuses to Hong Kong residents, I wonder which group is next - I have heard of one casino that banned the Brits, let them back, and then banned them again. Cannot see why, as online gambling does not feature that highly in our culture, although this is set to change soon.

Indeed, the Chinese government consider Hong Kong as part of China, they were never happy with it being run by us Brits, and would not contemplate an extension of the lease beyond 1997, our political masters did try, warning the Chinese that the Hong Kong economy would collapse if the Chinese took over.

Isn't this form of sterotype discrimination bad for the industry? If I was badly let down by a Chinese business, would it be fair for me to then say "ALL businesses run by the chinese are bent, and should be left out of any tender for new work". The chinese market is huge, and I am sure that if the USA finally manage to enforce its anti-gambling stance for online casinos, then operators will be looking to break into new markets quickly.

If I found terms in a casino, or any other business, that implied I was considered to be dishonourable due to where I lived I would take my custom elsewhere.

Even postal mail could have been outsourced to another company, although had they done the same here in Britain (send an invalid advertisement) they would have been censured, and possibly fined, by the Advertising Standards Authority unless the advert made it clear that the recipient was ineligible for the bonus part of the promotion. Since there are exceptions, they should not be using the term "Every Player", rather they should be using "Most Players" when describing the eligibility. The word "Every" does not mean "Not if you live in...", it means "ALL".

 

[Casinomeister]

This just in from Ryan who is away from his desk at the moment and couldn't log in:

Hi all,

It appears that the matter of the country issue is moving away from what
we, at the casino, need to manage. In our terms and conditions at

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for the standard Monthly
Match Deposit bonus, it states that both Hong Kong and China are
excluded from receiving this bonus. These decisions are made on the
behaviour of players from those areas and unfortunately we do need to
uphold this for all players registered there. Again I apologise for the
confusion and inconvenience this matter has caused. We are striving to
ensure that our players receive the best they can and therefore offer a
10% credit on the players' losses each month from our excluded
countries. We trust that this proves that we are serious about all
countries and their players.

Kind regards,

Ryan Hartley

 

[chuchu59]

It's not the country issue that we are talking about here. Ryan made it very clear when he decided to retrospectively deny me a bonus and I am through with this issue now. What I am concerned about is why after so much hassling,they still send out promos to unwary Hong Kong players by post and entice them to deposit with a promise of a 100% match bonus which they definitely will not honour using the same old trick.

 

[vinylweatherman]

I am not impressed!

I am not at all impressed by Ryan's response. Stereotyping on place of residence is not good enough. They are treating all their players as numbers and not individuals. If you had been receiving the bonus in the past, and had not been behaving "badly" with it, then as a valued player you should be treated as a regular customer of good standing and be allowed to keep the bonus (their suggestion that if you move to another country you can have the bonus is yet another example of treating you like a number, and not an old customer). They should certainly stop sending these promotions out to the excluded countries with immediate effect. Obviously, they want all their customers from Hong Kong to "Sod off down your end of the neighbourhood" now they have taken their money for a while, just because new sign-ons are playing only for the bonuses. They can get away with this because China is not seen as "One of us" but "One of them" with the rest of the former Communist countries. I am sure that in the long term this short sighted view will come back to haunt them. The best thing would be to move on with the industry. I expect that other operations will step in to service the markets shunned by other operators, although at present these are usually based in the former East European countries, and the lack of accountability means they are risky to use at present.
Only when they send the CORRECT promotions to Hong Kong residents can they be said to be doing the right thing, even if you don't like it. I am surprised the Hong Kong authorities do not take sanctions about this sending of misleading promotional literature through the postal service. Us players should be sticking up for those players who suffer discrimination simply because of where they live, and not through their own behaviour online. Pity Gibraltar is not part of the EU, or you could make a complaint that they have discriminated on the grounds of Race by singling out the countries of China and Hong Kong - discrimination does not have to be direct, it is enough to show that a rule disproportionately singles out one racial group.

 

[chuchu59]

So where is Ryan? Shoudnt he be explaining why the promotional letter was sent out.

 

[Casinomeister]

So where is Ryan? Shoudnt he be explaining why the promotional letter was sent out.

I don't think they can create and send different CD's so
that excluded countries don't receive anything with the match bonus on
them. I'll make the suggestion when CDs or letters are sent to excluded countries bonus offer is not stated.

He did mention the following: We are striving to
ensure that our players receive the best they can and therefore offer a
10% credit on the players' losses each month from our excluded
countries.

What's wrong with that?

And it has nothing to do with race. C'mon, how do you know that Ryan doesn't come from Chinese descent?

 

[chuchu59]

I don't think they can create and send different CD's so
that excluded countries don't receive anything with the match bonus on
them. I'll make the suggestion when CDs or letters are sent to excluded countries bonus offer is not stated.

He did mention the following: We are striving to
ensure that our players receive the best they can and therefore offer a
10% credit on the players' losses each month from our excluded
countries.

What's wrong with that?

And it has nothing to do with race. C'mon, how do you know that Ryan doesn't come from Chinese descent?

I mentioned earlier that it was a letter,not a CD. They can definitely weed out the addresses so that players from excluded countries dont receive the promo. Come think of it. If this letter was posted to a player that had played there before and he deposits and plays. He wouldnt be getting the 100% bonus stated in the letter,would he? So he says tough luck,you get back 10% of your losses anyway. Frankly,this is similar to the Omni case only that there is different treatment.

By the way,I never mentioned anything racist,so Bryan why are you mentioning what descent Ryan could probably be of.

 

[Casinomeister]

...By the way,I never mentioned anything racist,so Bryan why are you mentioning what descent Ryan could probably be of.

That was in response to Vinylweatherman's comment:

...Pity Gibraltar is not part of the EU, or you could make a complaint that they have discriminated on the grounds of Race by singling out the countries of China and Hong Kong - discrimination does not have to be direct, it is enough to show that a rule disproportionately singles out one racial group.

 

[GrandMaster]

Pity Gibraltar is not part of the EU,

The government of Gibraltar seems to believe othewise, see for example,

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.

or you could make a complaint that they have discriminated on the grounds of Race by singling out the countries of China and Hong Kong - discrimination does not have to be direct, it is enough to show that a rule disproportionately singles out one racial group.

By the same argument every company would have to sell its goods or provide its services at the same prices and with the same conditions everywhere, otherwise it would be discriminating against some ethnic group.

 

[Casinomeister]

I think the EC and EU are two differing entities. One is for commerce (EC), the other is political (EU). Gibraltar is not an EU state.

 

[GrandMaster]

I think the EC and EU are two differing entities. One is for commerce (EC), the other is political (EU). Gibraltar is not an EU state.

The EC morphed into the EU at some point. Gibraltar is not a member state, as it is not an independent country, but it is part of the EU. As

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states:
"Gibraltar is a constituent part of the European Union, having joined with the United Kingdom in 1973, under the provisions of the Treaty of Rome relating to European dependent territories. However, it is excluded from the Common External Tariff, the Common Agricultural Policy and the requirement to levy Value Added Tax."

 

[vinylweatherman]

?

If it's fine for Casinos to discriminate against players simply because of where they live, how do they feel when the players consider a casino disreputable simply because the software they have chosen to utilise is used disproportionately by rogue operators. I am guilty of this myself, if I see RTG I log off the site immediately because of my experience at Crystal Palace, coupled with all the bad posts about RTG operations. Thsi issue does concern me, as UK has been discriminated against in the past by one or two casinos, and I do not want them to get the idea it is fine to start turning their backs on whole countries because they are unable to contain the fraud they get from some players.

We are being asked to stop shunning casinos simply on the grounds they use Playtech or RTG, and that we should judge them on their individual performances. I would therefore expect casinos to judge players on an individual basis. rather than simply on the fact they come from a country that has a disproportionate number of fraudulent players. I bet they won't ban the USA if they get a lot of fraud from there. Intercasino should change their systems in the way Littlewoods have to prevent the abuse they are getting (I know what players are doing, and it isn't necessarily country specific - it's freely posted on various fora billed as playing Intercasino without ever having to risk your own funds).
If the business does become more formally regulated they may well find that such broad discrimination will be illegal. Even now, they would have to offer the same terms to all residents of EU contries (as opposed to EC wider membership). It is up to consumers to vote with their PCs. If the USA make life even more difficult, I expect they will push to open new markets. There has been a noticeable push here in the UK. Only a year ago online casinos were not general knowledge, and often equated with internet porn sites as "shysters and immoral"; now they advertise everywhere, even on TV!!!