Match bonus at intercasino

[chuchu59]

I would like you guys to give your views on this. Since 2001,I have been an active player at intercasino, The bonuses were good although I did play many times without them. After playing at this casino in October last year,I didnt play until May this year. I deposited $86 and expected a match bonus of the same amount. The bonus,which should have been credited instantly,did not appear. This seemd normal,though,as this has happened many times in the past and I sent their support a message requesting for the bonus to be credited manually and began playing freely,safe in the knowledge that the bonus would come. Well,I lost my whole deposit and when I checked my e-mail inbox,they said that I wasnt eligible for the bonus because I am from hong Kong and as their website says players from China are ineligible for the bonus,I couldnt get any bonus as Hong Kong is part of China. This made me furious,as in the address pulldown menu,Hong Kong and China are listed separately and there is no indication that the exclusion of players from china applied to players from Hong Kong too. I sent a mail to their manager,Ryan Hartley,requesting for the bonus but this was refused and he said all I would get was a 10% rebate on losses. I did explain to him that I had been an active player for several years but to no avail.

Fellow members may wish to know that China regained sovereignty of Hong Kong in 1997 but a concept called "one country,two systems' is used. Hong Kong practises capitalism while China remains communist Many online casinos require players from China to meet more stringent bonus wagering requirements. However,even though I use my Hong Kong address,I do not have to meet these same requirements. Once casino,Bet Royal casino,explicitly says that players from both Hong Kong and china are excluded from their promotions. This is fair,intercasino is not.

 

[trick]

I think you are totally right...

.. when they themselves make a destinction in the pulldown menu, they should be so kind as to list ALL places banned. Not just assume that we can guess what is included in eg. China.

 

[Stanford]

This made me furious,as in the address pulldown menu,Hong Kong and China are listed separately and there is no indication that the exclusion of players from china applied to players from Hong Kong too. I sent a mail to their manager,Ryan Hartley,requesting for the bonus but this was refused and he said all I would get was a 10% rebate on losses...
Fellow members may wish to know that China regained sovereignty of Hong Kong in 1997 but a concept called "one country,two systems' is used. Hong Kong practises capitalism while China remains communist

You are right. Ryan is wrong. Is there anyway to get him to post here? I know he does at WOL.

Maybe you can pitch a bitch.

Stanford

 

[sw2003]

Just go to WOL and post your message there, no?

If you put Intercasino front and center in the topic, he will have to read it some time unless you post get pushed to the second page and beyond.

 

[ryan_hartley]

Hi all,

I am sorry if you feel that it is confusing to list both, Hong Kong and China. I will see if we can take Hong Kong off the drop down menu if this will avoid further confusion. However, Hong Kong is China and China is excluded from the match bonus. Therefore Hong Kong players can't receive it either.

Regards,

Ryan Hartley
Casino Manager - InterCasino

 

[KasinoKing]

Hey!
Nice to see the manager of the BEST casino on the net is a visitor to the BEST forum on the net!

 

[chuchu59]

Hi all,

I am sorry if you feel that it is confusing to list both, Hong Kong and China. I will see if we can take Hong Kong off the drop down menu if this will avoid further confusion. However, Hong Kong is China and China is excluded from the match bonus. Therefore Hong Kong players can't receive it either.

Regards,

Ryan Hartley
Casino Manager - InterCasino

Its not that I feel this is confusing. It really is confusing. What you are in fact doing is locking the stable doors after the horse has bolted. The fact that you will alter the pulldown menu does not affect me since after the last deposit,I know that Hong Kong players are excluded from the match bonus. There was nothing to suggest in your website that Hong Kong players will be excluded and I am sorry to say,Hong Kong is not China. You can only say that China has resumed sovereignty over Hong Kong since 1997 and that Hong Kong is part of China.

 

[ryan_hartley]

I am sorry to say,Hong Kong is not China. You can only say that China has resumed sovereignty over Hong Kong since 1997 and that Hong Kong is part of China.

That's exactly true, HK is part of China and therefore wasn't listed seperately as the excluded country, because China is listed. As I said, I agree it should be taken off the pull down menu, as it's not a sovereign country and I will see if I can get this done. If not, I will add Hong Kong seperately on the excluded country list, even though it's not a country. But if that's what it takes to not confuse people, then that's what I'll do.

Regards

Ryan Hartley
Casino Manager - InterCasino

 

[chuchu59]

That's exactly true, HK is part of China and therefore wasn't listed seperately as the excluded country, because China is listed. As I said, I agree it should be taken off the pull down menu, as it's not a sovereign country and I will see if I can get this done. If not, I will add Hong Kong seperately on the excluded country list, even though it's not a country. But if that's what it takes to not confuse people, then that's what I'll do.

Regards

Ryan Hartley
Casino Manager - InterCasino

Thats pretty much a joke. You listed the 2 places separately and assumed that everybody would guess that one is included in the other. Come on,just admit you have failed to do the right thing instead of being adamant that there is no problem. Once you do,I will not insist on getting back the bonus from you. And please,other forum members,give your views on this. If people say that i should have known that the China stated at their website should have included Hong Kong though it was listed separately,thats ok with me.

 

[m249a]

Fellow members may wish to know that China regained sovereignty of Hong Kong in 1997 but a concept called "one country,two systems' is used. Hong Kong practises capitalism while China remains communist .

This is a tough one chuchu59. The one country 2 systems concept does not appear to allow for a distinction between sovereignty. Hong Kong is indeed China. Having seperate forms of govt and commerce doesn't mean you are a seperate nation. That said, since the casino somewhat failed to make those distinctions they could smooth things over with you a bit and give you a match play or a couple bucks of free chips for your time. Customer service is the heart of all business and pehraps instead of discussing national borders, gain a happy player who will most likely come back and play/lose more in the future.

 

[chuchu59]

CM,may i kindly know your views on this issue? Its sort of going nowhere.

 

[sw2003]

Hi all,

I am sorry if you feel that it is confusing to list both, Hong Kong and China. I will see if we can take Hong Kong off the drop down menu if this will avoid further confusion. However, Hong Kong is China and China is excluded from the match bonus. Therefore Hong Kong players can't receive it either.

Regards,

Ryan Hartley
Casino Manager - InterCasino

Hong Kong is most definitely not China, the former is just a dot on the map of the latter.

 

[chuchu59]

Hi guys,I am reviving this thread as it seems that,despite CM's assistance,this casino isnt going to budge to give me back my match bonus. In a way,this is akin to the complaint on Omni casino as I was not forewarned that no match bonus would be forthcoming. Intercasino offers instant bonuses so they must have been able to locate where I was from and the system denied my bonus. If so,being a long-term customer,they should have told me that players from Hong kong would not be eligible for any match bonuses in future. instead they remained silent and when I deposited after some time away from this casino,the match deposit did not appear. As I stated at the beginning of this thread,sometimes due to unforeseen problems,bonuses were credited manually and thus I played freely right away safe in the knowledge that the bonus would be forthcoming. Despite all the good things about intercasino being posted here,I simply feel that I am being slighted because there is nothing i can do about this especially when they do not care much about business from either China or Hong Kong. Frankly,the last post from Ryan Hartley,manager of intercasino,smacks of arrogance as he admits that the whole thing is confusing and he has now added Hong Kong to the list of excluded countries. Doesnt this mean that it confused people right from the beginning and most would not think that the exclusion of China applied to Hong Kong players as well.

Meanwhile,on a separate note,the customer service at intercasino seems really lousy nowadays. My wife has e-mailed their support 4-5 times over the past 2 weeks requesting for the comp points in all of her accounts there be merged. No response,whatsoever,from them. What explanation have you got this time,Ryan?

 

[The Dude]

I can't believe you're getting worked up this much over a friggin' bonus. China and Hong Kong are exempt. What do you not understand about that? It's not like you're barred from their casino - you're still allowed to play.

I don't see where Ryan comes across being arrogant. But one thing's for sure, you are coming across being annoying.

 

[ryan_hartley]

This is the last time I will reply to this thread. Hong Kong is EXCLUDED from the match bonus at InterCasino, has been since over a year and you can see this now also mentioned separately in the t&c's, since you insisted of mentioning it separate, despite it being China.
I have nothing to say to this anymore, you'll just have to accept the t&c's.
Or maybe you need to move to a country that is included in receiving the match bonus, it would solve your problem as you seem to lose way too much sleep over this
Hong Kong will stay excluded, even if you continue to be upset over this fact, it won't be changed.

Regards,

Ryan Hartley
Casino Manager - InterCasino

 

[Stanford]

Ryan pay the bonus

This is the last time I will reply to this thread. Hong Kong is EXCLUDED from the match bonus at InterCasino, has been since over a year and you can see this now also mentioned separately in the t&c's, since you insisted of mentioning it separate, despite it being China.

I disagree. This is a grey area and certainly confusing but you have control over your Ts/Cs and confusion should be resolved against those that draft the terms. The players arguement that InterCasino themselves have made a distinction between China and Hong Kong is compelling. Especially, in light of the two systems concept.

If you watched the recent Olympics you saw Hong Kong vs. China in the ping pong finals. Obviously, the olympic committee doesn't consider Hong Kong to be China and no other country objected that China was getting double entered.

The person played. You should pay the bonus this one time. You shouldn't be that worked up over $100 bonus. It is pennies to InterCasino, although significant to a player.

IMHO,
Stanford.

 

[chuchu59]

I can't believe you're getting worked up this much over a friggin' bonus. China and Hong Kong are exempt. What do you not understand about that? It's not like you're barred from their casino - you're still allowed to play.

I don't see where Ryan comes across being arrogant. But one thing's for sure, you are coming across being annoying.

I dont see why I should not argue about the bonus,which I believe is rightfully mine. The fact is the casino has not been clear in its T&Cs when I made that deposit. Of course,I understand now that Hong and China are both exempt from receiving the bonus but not before. If making such a post can be deemed annoying,I honestly do not know what cant be. If Ryan wasnt arrogant in his previous posts,the recent one certainly was. Asking a player to move to another country to receive the match bonus to ensure that he doesnt lose too much sleep over it is simply ludicrous. One more thing,I never asked for Hong Kong to be included back into the countries receiving match bonuses so dont use that as a distraction.

 

[paul1]

I dont see why I should not argue about the bonus,which I believe is rightfully mine.

Discretion? That's why I wouldn't argue it if it were me. I'd just live with it and move on. Internet gambling and bonuses are not a God-given right. Intercasino has done MORE than enough to be considered the best online casino. They are miles ahead of the rest of the pack. I'd just accept their position on this, graciously wish them good luck, and thank them for the good treatment that they've given you in the past.

 

[chuchu59]

Discretion? That's why I wouldn't argue it if it were me. I'd just live with it and move on. Internet gambling and bonuses are not a God-given right. Intercasino has done MORE than enough to be considered the best online casino. They are miles ahead of the rest of the pack. I'd just accept their position on this, graciously wish them good luck, and thank them for the good treatment that they've given you in the past.

I would not disagree that perhaps intercasino has done much for them to be considered as one of the best online casinos. However,what you said is baffling. How can you be sure that they have given me good treatment in the past? The fact that they are a reputable casino does not mean that I cannot raise my doubts on any of their actions/inactions. Take this for an example. In the post i made yesterday,I complained that my wife's several requests on comp points to intercasino via e-mail had fallen on deaf ears for 2 whole weeks without the courtesy of a single reply. Now that Ryan Hartley had seen the post,she finally got a reply. And that's it. Slow customer service and who knows when she would be answered if I had not made the post. As with the complaint regarding Omni,given their database,the casino could have forewarned players from Hong Kong of their ineligibility for further match bonuses. Long-time customers of this casino are unlikely to dwell deep into the Ts and Cs when downloading the casino again especially when it is stated at their homepage that this promotion still existed. In my case,even though I did read them,it did not cross my mind at any time that i was ineligible.

 

[Stanford]

Discretion? That's why I wouldn't argue it if it were me. I'd just live with it and move on. Internet gambling and bonuses are not a God-given right. Intercasino has done MORE than enough to be considered the best online casino.

Ryan and InterCasino has been stand up. But I think they are just flat wrong in this instance. There is an acknowledged separatism between Hong Kong and China. They themselves distinguish between the two.

They should pay the bonus. Church should raise the issue, their previous good performance aside. Let Lady Luck determine who keeps the money. ;-). He still would have to meet the WRs.

imho,
Stanford.

 

[paul1]

As with the complaint regarding Omni,given their database,the casino could have forewarned players from Hong Kong of their ineligibility for further match bonuses.

Well what you say is true. But, maybe they can't think of everything. I don't want to take sides, even though it seems like I am. I am going to guess that Ryan Hartley has his own reasons for doing whatever he does. If it were me, I'd probably give you one more bonus for "old times sake" and be done with it. But I won't second guess his decision. He has a casino to run. People are always second guessing people who are in charge of something above their knowledge. For instance, every employees I know seems to think that they always know more than their employer. But who works for who?

Anyway, I ran a home poker game once, for over a year. I know I gave them filet mignon and gormet everything and Baskin Robbins ice cream and I even massaged their necks when they had played for a long time and were having bad luck. I did EVERYTHING for them. And STILL, they are gamblers and found things to complain about. Gamblers are NEVER happy. Frankly, I don't see the big deal about $100 bonus, that's not your money anyway. Move on to the next of life's little problems.

I don't mean to seem rude, Chuchu. I'm just giving my two cents. I think you should just forget about it. Honest, I wish you the best.

 

[sw2003]

Discretion? That's why I wouldn't argue it if it were me. I'd just live with it and move on. Internet gambling and bonuses are not a God-given right. Intercasino has done MORE than enough to be considered the best online casino. They are miles ahead of the rest of the pack. I'd just accept their position on this, graciously wish them good luck, and thank them for the good treatment that they've given you in the past.

Could you please elaborate on and list those things that they do much more than other good online casinos out there?

 

[paul1]

Could you please elaborate on and list those things that they do much more than other good online casinos out there?

Ok. I'll name a few.

Monthly bonuses for years with low and reasonable WR.

Fast pay through ECash Direct.

Constant promotions.

They don't "sweat" you.

VERY LOW player complaints over the years.

If you lose your account info, you can open up another one without getting into trouble. What other casino does that? Not that it's a big deal if you don't lose your password but it just shows how user-friendly they are.

They are the first of the Cryptologics to bring on new games offered.

They have a room full of players all the time. You can see them sitting at the table games. They must be doing something right.

My point is, they have a GOOD attitude. They are VERY player-friendly. That is a big plus.

But alas, as I have mentioned, most gamblers are just never satified. They could win a million dollar jackpot and still find something to complain about. It's just the way with gamblers. Been around them all my life. It will always be the same.

 

[chalupa]

Wow. I am amazed at Intercasino's response and the defense of them by some of the posters and the Casinomeister himself.

Casino's need to remember they are in a CUSTOMER SERVICE business, and that they are far from the only game in town!

How much better if Ryan's first reply had been:

"Thank you for bringing this to my attention. It is our intent to exclude all of China including Hong Kong from our bonus. We will revise our web site to make this more clear.

In the meantime, due to the confusion, we have credited your account with the $86 match bonus you were expecting. Your wagering requirements to withdraw are 25 x $86=$2150 as usual."

After all... it's EIGHTY-SIX BUCKS, the same amount the player has already lost. Actually it's not even $86, instead maybe $50 in expected value after the wagering requirements. Or if he has the same experience that I've had lately meeting Intercasino wagering requirements, about $0 in expected value.

As a former small business owner, this type of behavior -- "saving" $50 while both alienating a player for life as well as generating bad publicity -- borders on the unbelievable to me.

 

[The Dude]

Wow. I am amazed at Intercasino's response and the defense of them by some of the posters and the Casinomeister himself.

It's not like this player did not have his situation reviewed and commented on numerous times before he decided to start posting. How many times did the player need to be told he was disallowed the bonus? Once, twice, three times five, ten, what?

What I'm getting at is that when chuchu59 decided to start posting his complaint, he already had the answers to his questions.