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Match bonus at intercasino

Discussion in 'Online Casino and Poker Complaints - old section' started by chuchu59, Nov 3, 2004.

    Nov 3, 2004
  1. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I would like you guys to give your views on this. Since 2001,I have been an active player at intercasino, The bonuses were good although I did play many times without them. After playing at this casino in October last year,I didnt play until May this year. I deposited $86 and expected a match bonus of the same amount. The bonus,which should have been credited instantly,did not appear. This seemd normal,though,as this has happened many times in the past and I sent their support a message requesting for the bonus to be credited manually and began playing freely,safe in the knowledge that the bonus would come. Well,I lost my whole deposit and when I checked my e-mail inbox,they said that I wasnt eligible for the bonus because I am from hong Kong and as their website says players from China are ineligible for the bonus,I couldnt get any bonus as Hong Kong is part of China. This made me furious,as in the address pulldown menu,Hong Kong and China are listed separately and there is no indication that the exclusion of players from china applied to players from Hong Kong too. I sent a mail to their manager,Ryan Hartley,requesting for the bonus but this was refused and he said all I would get was a 10% rebate on losses. I did explain to him that I had been an active player for several years but to no avail.

    Fellow members may wish to know that China regained sovereignty of Hong Kong in 1997 but a concept called "one country,two systems' is used. Hong Kong practises capitalism while China remains communist Many online casinos require players from China to meet more stringent bonus wagering requirements. However,even though I use my Hong Kong address,I do not have to meet these same requirements. Once casino,Bet Royal casino,explicitly says that players from both Hong Kong and china are excluded from their promotions. This is fair,intercasino is not.
     
  2. Nov 4, 2004
  3. trick

    trick Dormant account

    I think you are totally right...

    .. when they themselves make a destinction in the pulldown menu, they should be so kind as to list ALL places banned. Not just assume that we can guess what is included in eg. China.
     
  4. Nov 4, 2004
  5. Stanford

    Stanford Dormant account

    Location:
    USA
    You are right. Ryan is wrong. Is there anyway to get him to post here? I know he does at WOL.

    Maybe you can pitch a bitch.

    Stanford
     
  6. Nov 4, 2004
  7. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    Just go to WOL and post your message there, no?

    If you put Intercasino front and center in the topic, he will have to read it some time unless you post get pushed to the second page and beyond.
     
  8. Nov 4, 2004
  9. ryan_hartley

    ryan_hartley Casino Representative

    Occupation:
    Casino Manager
    Hi all,

    I am sorry if you feel that it is confusing to list both, Hong Kong and China. I will see if we can take Hong Kong off the drop down menu if this will avoid further confusion. However, Hong Kong is China and China is excluded from the match bonus. Therefore Hong Kong players can't receive it either.

    Regards,

    Ryan Hartley
    Casino Manager - InterCasino
     
  10. Nov 4, 2004
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Hey!
    Nice to see the manager of the BEST casino on the net is a visitor to the BEST forum on the net! :thumbsup:
     
  12. Nov 4, 2004
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Its not that I feel this is confusing. It really is confusing. What you are in fact doing is locking the stable doors after the horse has bolted. The fact that you will alter the pulldown menu does not affect me since after the last deposit,I know that Hong Kong players are excluded from the match bonus. There was nothing to suggest in your website that Hong Kong players will be excluded and I am sorry to say,Hong Kong is not China. You can only say that China has resumed sovereignty over Hong Kong since 1997 and that Hong Kong is part of China.
     
  14. Nov 4, 2004
  15. ryan_hartley

    ryan_hartley Casino Representative

    Occupation:
    Casino Manager
    That's exactly true, HK is part of China and therefore wasn't listed seperately as the excluded country, because China is listed. As I said, I agree it should be taken off the pull down menu, as it's not a sovereign country and I will see if I can get this done. If not, I will add Hong Kong seperately on the excluded country list, even though it's not a country. But if that's what it takes to not confuse people, then that's what I'll do.

    Regards

    Ryan Hartley
    Casino Manager - InterCasino
     
  16. Nov 4, 2004
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Thats pretty much a joke. You listed the 2 places separately and assumed that everybody would guess that one is included in the other. Come on,just admit you have failed to do the right thing instead of being adamant that there is no problem. Once you do,I will not insist on getting back the bonus from you. And please,other forum members,give your views on this. If people say that i should have known that the China stated at their website should have included Hong Kong though it was listed separately,thats ok with me.
     
  18. Nov 4, 2004
  19. m249a

    m249a Dormant account

    Occupation:
    self employed
    Location:
    Pa

    This is a tough one chuchu59. The one country 2 systems concept does not appear to allow for a distinction between sovereignty. Hong Kong is indeed China. Having seperate forms of govt and commerce doesn't mean you are a seperate nation. That said, since the casino somewhat failed to make those distinctions they could smooth things over with you a bit and give you a match play or a couple bucks of free chips for your time. Customer service is the heart of all business and pehraps instead of discussing national borders, gain a happy player who will most likely come back and play/lose more in the future.
     
  20. Nov 7, 2004
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    CM,may i kindly know your views on this issue? Its sort of going nowhere.
     
  22. Nov 7, 2004
  23. sw2003

    sw2003 Dormant account

    Location:
    somewhere :)
    Hong Kong is most definitely not China, the former is just a dot on the map of the latter. ;)
     
  24. Dec 8, 2004
  25. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Hi guys,I am reviving this thread as it seems that,despite CM's assistance,this casino isnt going to budge to give me back my match bonus. In a way,this is akin to the complaint on Omni casino as I was not forewarned that no match bonus would be forthcoming. Intercasino offers instant bonuses so they must have been able to locate where I was from and the system denied my bonus. If so,being a long-term customer,they should have told me that players from Hong kong would not be eligible for any match bonuses in future. instead they remained silent and when I deposited after some time away from this casino,the match deposit did not appear. As I stated at the beginning of this thread,sometimes due to unforeseen problems,bonuses were credited manually and thus I played freely right away safe in the knowledge that the bonus would be forthcoming. Despite all the good things about intercasino being posted here,I simply feel that I am being slighted because there is nothing i can do about this especially when they do not care much about business from either China or Hong Kong. Frankly,the last post from Ryan Hartley,manager of intercasino,smacks of arrogance as he admits that the whole thing is confusing and he has now added Hong Kong to the list of excluded countries. Doesnt this mean that it confused people right from the beginning and most would not think that the exclusion of China applied to Hong Kong players as well.

    Meanwhile,on a separate note,the customer service at intercasino seems really lousy nowadays. My wife has e-mailed their support 4-5 times over the past 2 weeks requesting for the comp points in all of her accounts there be merged. No response,whatsoever,from them. What explanation have you got this time,Ryan?
     
  26. Dec 8, 2004
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I can't believe you're getting worked up this much over a friggin' bonus. China and Hong Kong are exempt. What do you not understand about that? It's not like you're barred from their casino - you're still allowed to play.

    I don't see where Ryan comes across being arrogant. But one thing's for sure, you are coming across being annoying.
     
  28. Dec 8, 2004
  29. ryan_hartley

    ryan_hartley Casino Representative

    Occupation:
    Casino Manager
    This is the last time I will reply to this thread. Hong Kong is EXCLUDED from the match bonus at InterCasino, has been since over a year and you can see this now also mentioned separately in the t&c's, since you insisted of mentioning it separate, despite it being China.
    I have nothing to say to this anymore, you'll just have to accept the t&c's.
    Or maybe you need to move to a country that is included in receiving the match bonus, it would solve your problem as you seem to lose way too much sleep over this ;)
    Hong Kong will stay excluded, even if you continue to be upset over this fact, it won't be changed.

    Regards,

    Ryan Hartley
    Casino Manager - InterCasino
     
  30. Dec 8, 2004
  31. Stanford

    Stanford Dormant account

    Location:
    USA
    Ryan pay the bonus


    I disagree. This is a grey area and certainly confusing but you have control over your Ts/Cs and confusion should be resolved against those that draft the terms. The players arguement that InterCasino themselves have made a distinction between China and Hong Kong is compelling. Especially, in light of the two systems concept.

    If you watched the recent Olympics you saw Hong Kong vs. China in the ping pong finals. Obviously, the olympic committee doesn't consider Hong Kong to be China and no other country objected that China was getting double entered.

    The person played. You should pay the bonus this one time. You shouldn't be that worked up over $100 bonus. It is pennies to InterCasino, although significant to a player.

    IMHO,
    Stanford.
     
  32. Dec 9, 2004
  33. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I dont see why I should not argue about the bonus,which I believe is rightfully mine. The fact is the casino has not been clear in its T&Cs when I made that deposit. Of course,I understand now that Hong and China are both exempt from receiving the bonus but not before. If making such a post can be deemed annoying,I honestly do not know what cant be. If Ryan wasnt arrogant in his previous posts,the recent one certainly was. Asking a player to move to another country to receive the match bonus to ensure that he doesnt lose too much sleep over it is simply ludicrous. One more thing,I never asked for Hong Kong to be included back into the countries receiving match bonuses so dont use that as a distraction.
     
  34. Dec 9, 2004
  35. paul1

    paul1 Dormant account

    Discretion? That's why I wouldn't argue it if it were me. I'd just live with it and move on. Internet gambling and bonuses are not a God-given right. Intercasino has done MORE than enough to be considered the best online casino. They are miles ahead of the rest of the pack. I'd just accept their position on this, graciously wish them good luck, and thank them for the good treatment that they've given you in the past.
     
  36. Dec 9, 2004
  37. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    I would not disagree that perhaps intercasino has done much for them to be considered as one of the best online casinos. However,what you said is baffling. How can you be sure that they have given me good treatment in the past? The fact that they are a reputable casino does not mean that I cannot raise my doubts on any of their actions/inactions. Take this for an example. In the post i made yesterday,I complained that my wife's several requests on comp points to intercasino via e-mail had fallen on deaf ears for 2 whole weeks without the courtesy of a single reply. Now that Ryan Hartley had seen the post,she finally got a reply. And that's it. Slow customer service and who knows when she would be answered if I had not made the post. As with the complaint regarding Omni,given their database,the casino could have forewarned players from Hong Kong of their ineligibility for further match bonuses. Long-time customers of this casino are unlikely to dwell deep into the Ts and Cs when downloading the casino again especially when it is stated at their homepage that this promotion still existed. In my case,even though I did read them,it did not cross my mind at any time that i was ineligible.
     
  38. Dec 9, 2004
  39. Stanford

    Stanford Dormant account

    Location:
    USA
    Ryan and InterCasino has been stand up. But I think they are just flat wrong in this instance. There is an acknowledged separatism between Hong Kong and China. They themselves distinguish between the two.

    They should pay the bonus. Church should raise the issue, their previous good performance aside. Let Lady Luck determine who keeps the money. ;-). He still would have to meet the WRs.

    imho,
    Stanford.
     

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