Nope, I want this case to go through their
standard procedure, no hurry for $$$$$
let's see what kinda weak brand is this Jackpot Factory
"standard procedure" ended when you made your opening post. By bringing the problem here, your "experiment" has been tarnished, and any result now would be unscientific. You may as well use the forum standard procedure and PM your details to the rep. You will then salvage some scientific merit for the results as you should at least find out what the problem is.
I can probably guess already. Front Line CS cannot access the information from the financial side, however, unless things have changed, they can take a walk up the corridor and ask the financial team directly why no information has yet appeared on the CS systems regarding your withdrawal.
The most likely explanation is incompetence. Withdrawals can occasionally be "stuck on the server" and not actually processed. Unfortunately, the cashiers tend to assume that once released for processing, it will be processed. When a withdrawal gets stuck, the CS systems don't receive the message that it has been processed, and the cashier team often fail to spot that an error has occurred. This leads to CS not being able to tell you anything, but it seems that they have been trying to speculate, and have mentioned this "sick guy", and now "technical problems".
The solution is for someone (usually the rep) to go to the cashiers office and have a manual trace performed on your payment. They will probably find no confirmation from your payment method that the payment has been received, and will instead find an error code that indicates what went wrong. If your withdrawal was to an eWallet, the problem might be that they have released the queue before making sure that their merchant account has sufficient funds. This is what happened to me numerous times with JF when my withdrawals appeared to get "denied" on my Neteller statement, with Neteller insisting "we never deny merchant payments to you". If simply stuck, you would not see anything your end, and CS would not see anything their end. No trace can be done without your account number, but if you wait long enough, the rep might be able to guess it.
At the bottom of all this is fragmented interdepartmental communication, along with a "not our job" philosophy. Front line CS will NOT take the initiative and walk up the corridor to find out WHY they can still see no information when your payment should have been processed days ago. As a CM member, it's the rep's job to do this, for a non CM member, it's eCogra's job to rattle the cage.
By being obstructive, it leads to the suspicion that you have something to hide, and know damn well that the rep CANNOT deal with this in the forum as it violates CM policy, and possibly the Data Protection Acts of many countries.