Marked as "High Risk" but cannot find out why.

[Genenco]

OK, so I am not the master of the games, I play for fun, win some, lose some. But, whenever I played or deposited, I just "Took it at face value" and went along.

Then it came to pass, that when logging into one of the casinos in the "Fortune Lounge Group" I was locked out..Hmmmm...What the heck? (I had three if I recall correctly)

Now I first was puzzled (Not that I was worried, I only had $35 in one casino and maybe $20 in another) and so I zipped off an email to the casino. They responded "You have been placed in the "High Risk" catagory, wait till we investigate this and respond"

Well, I emailed back twice a week..For about 4 weeks and then I admit, I got verbally abusive as they'd not respond (From the security company) at all, I'd just get the usual "We're looking into it" from the "CasinoSupportDesk" (I never knew furniture could write emails!! )

Finally, I gave up (This was in 2003-04) I did register later at Desert Dollar and after they joined FLG, my account also was locked. This did bug me, as I had $400 in the account which I never got back.

No amount of begging, pleading or anything would release the funds or even unlock the casino so I could lose it and forget about it.

Now, Just yesterday, I decided to try once more. After a brief exchange of emails, I finally get this email:

Dear (Player) please be advised that the Players security company does not deal directly with players, and therefore will not respond to emails directly from the public. In order to find out why you have been listed on a negative database, we suggest you contact you bank to ascertain the reasons.

Now this puzzled me. What would my bank know? They only send money to them and I recieved (Sometimes) a check back for my winnings. Of course, I suspect that the reason the "Security Company" doesn't WANT to let the email out, is that they'd probably be inundated with complaints as to the accounts locked.

Frankly, this places a nail (Make that a spike) in the heart of being treated honestly by this group. They won't say why, they refuse to try and find out and they ABSOLUTELY refuse to allow an exchange with those who have the information.

Quite the dodge hey? Seems once "They" decide they don't like you, they'll do all they wish to block you and the funny thing is, they won't admit it.

(PS I am also working with BelleRockgaming group. I seem to have a better response to my emails then I do with FLG. Maybe I might find out what the heck is going on...Maybe)

 

[jetset]

Bad communications is bad casino practice. Recommend you lodge a complaint with eCOGRA's Fair Gaming Advocate. You can do it online at www.ecogra.org.

 

[sdaddy]

Genenco, you could also PM the fortune lounge representative here. This was helpful in getting my FL accounts unlocked a couple years ago when I couldn't get it resolved with CS.

 

[GrandMaster]

This situation reminds me of The Trial by Kafka.

 

[chuchu59]

Yep,PM the Fortune Lounge rep here. He managed to unlock all my accounts at FL which had been locked for over a year.

 

[Genenco]

Just an update (I told them to shove it)

So, I did get ahold of the rep here from FLG and then I later got an email from them.

They said "Since we have a 7 day "Cooling off period" and a 6 month "Banning" program, you have passed both of these periods (Gee, no kidding!) and we'll be glad to unlock your accounts if you'll send us a statement saying you have "Cured" your problem.

I responded simply that "Since you obviously never read ANY of my correspondences, also, you never EMAILED me to check and see if the email was REALLY from me, I will not and never will ask for something I never started IN THE FIRST PLACE!!"

Of course, they probably still have the accounts locked (Like I care anyway, have 4 others in better tune to decency and intelligence) I can easily afford to ignore these vermin...

Now, whose up for a nice rum punch drink?

 

[lnspin]

If you still have the $400 in the account try to be nice to then just so they unlock your account and you can get the $$ out. After they pay you can send them a NICE email and tell them how you really feel

 

[thelawnet]

So, I did get ahold of the rep here from FLG and then I later got an email from them.

They said "Since we have a 7 day "Cooling off period" and a 6 month "Banning" program, you have passed both of these periods (Gee, no kidding!) and we'll be glad to unlock your accounts if you'll send us a statement saying you have "Cured" your problem.

I responded simply that "Since you obviously never read ANY of my correspondences, also, you never EMAILED me to check and see if the email was REALLY from me, I will not and never will ask for something I never started IN THE FIRST PLACE!!"

Of course, they probably still have the accounts locked (Like I care anyway, have 4 others in better tune to decency and intelligence) I can easily afford to ignore these vermin...

Now, whose up for a nice rum punch drink?

You need to submit this to ECOGRA. There is little point in dealing with the average casino support person.

 

[amandajm]

Ecogra yawn.

It's about time these firms started behaving without all the waffle.

High risk for what?