Maria Casino Suspended Account

[spoton]

Chargebacks are used mainly for people who have had their CC's stolen or had unauthorized usage. If you chargeback knowing that you had used the card lawfully, then that is fraud. Do it and expect to be banned at most casinos - and this forum as well. We do not condone fraud of any sort.



WTF?? Nope - that is not true. The only "legal" chargeback is if your credit card was used without your knowledge for something you did not purchase. The credit card company/bank will require you to sign documents that state this

I think whats seen as a 'legal' chargeback differ from country to country. Here in Norway we have a law that gives the credit institution/bank the same responsibility as the seller for delivering a item/service according to the contract. So if you get stiffed or the company you buy from goes bankrupt then the bank have to pay you back. Several other EU contries also have similar legislation.

 

[Casinomeister]

I think whats seen as a 'legal' chargeback differ from country to country. Here in Norway we have a law that gives the credit institution/bank the same responsibility as the seller for delivering a item/service according to the contract. So if you get stiffed or the company you buy from goes bankrupt then the bank have to pay you back. Several other EU contries also have similar legislation.

Agreed, but it is the bank that would be initiating the chargeback at the request of card holder. If the card holder can claim that they did not receive the services, or that the charges were unauthorized, or whatever the bank deems reasonable, then you are ok. But if you make charge backs with false claims (my card was stolen [when it wasn't], my nephew did it [he didn't], etc.) then that is fraud. I hope I've made myself clear.

If the player is player on the UKGC site then UK law comes into effect. If it's the Maltese site - then Maltese law, etc. Usually the jurisdiction that that the casino law falls under is listed in the terms and conditions - generally speaking it's where the servers are located.

I like to hear from the casino peeps on this, so let's give them a chance to respond.

 

[dunover]

This is one of the 'legal' threads that VWM loves so much!

IF you can demonstrate to the CC company that you haven't received the goods/services you were legally entitled to when making the transaction, you can use Section 75 to get a refund if full. They have to give you a refund by law. So the CC company needs to be informed of which rules the casino broke - in this case taking your CC deposits for void bets (under UKGC rules) therefore not providing you with the real-money betting you were purchasing. To avoid this, an accredited site would usually automatically refund the deposits and void winnings if your OP is 100% accurate.

Chargebacks not only cost casinos deposits, but they are a black mark against them on their CC processor and too many can cause them much hassle and charges levied by their processors. This is why you should only do this as an absolute last resort if all else fails, because you could find that shared data comes back to bite your a$$ in future, when a casino shuts your account with winnings in and refunds deposits.

So, simply point out that as the bets you purchased were void, your deposits were null and should be refunded. Ask the casino and/or the rep here.

If this fails, ask Max to do the above via a PAB. It should be quite straightforward if this thread is kosher.

If you have tried to resolve as above and all has failed, then as long as it's within 180 days of the deposit(s) then ask the CC company. But this is an absolute last resort, and a casino like Unibet/Maria would be unlikely to let it get that far. Remember fraudulent chargebackers (sounds like an NFL team lol) are the dog turd of the sidewalk and have no place in gambling for very good reasons.

 

[Unibet Rep]

Hello everyone,

Just to update on this thread that we dealt with the following post accordingly, we at Unibet prefer to handle cases like this directly through our Customer Support rather than a forum due to multiple reasons.

Rest assured if you have any questions you can always send me a private message and I will follow this up at my earliest convenience and help you as best as I can.

Apologies for the delayed response and enjoy your Monday!

Kindest regards,

Ken

 

[Marg30]

This is one of the 'legal' threads that VWM loves so much!

Hi first time on forums, i played at a casino and was banned for excessive gambling they are operated by direx limited cyprus i was then allowed to sign up and deposit with another casino who direx limited cyprus is also operating. I emailed them and pointed this out to them and they said its bad luck and then offered me a gift of anything i wanted but stated would not be returning any deposits. Surely this is wrong any explanation from anyone would be greatly appreciated