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Casino Complaint Maria Casino owes me 46000:- SEK!

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Bosse5700, Apr 3, 2016.

    Apr 3, 2016
  1. Bosse5700

    Bosse5700 Dormant account PABnononaccred

    Occupation:
    sick
    Location:
    Östhammar
    I played on this casino sunday night and i won 46000:- SEK Around 5000Euro.. on monday morning i got emails about rollback on my witdrawl.. i login to my account and the money is gone.. the reason breach T&C they say.. when i ask whats wrong they say i have played the bonus on the same IP as someone els.. I told them i use Mobileinternet and that gives me a dynamic ip adress.. that give new ip adresses every 24 hours if you are logged out.. someone 200km from me have register an account at Annacasino 2016/03/24 15:49:42 and i have a receipt here saying i bought my mobileinternet 2016/03/24 17:45! 2 hours after he registerd.. i register my account 2016/03/27 4 days after.. and i started my internet first time friday 25e in a brand new computer i bought on friday.. my intetnet supplier does not believe this.. The odds that we will get the same ip adress and play att the same casino site is like 1 in a miljon.. but now it has happen and they are stealing all my money.. but i have not done anything wrong here.. :/ This is not okej.. by what they call them self a serious casino.. only answer i get now is Contact MGA .. im new playing casino so i realy dont know what to do here.. :/ Here i play and win alot of money honestly , and now the just take them from me.. :( and i cant do shit about it :/ Is this okej ?

    I talk to my ISP again today And they cant understand how a serious casino owned by a bigger casino as UNIBET can do things like this..
    I havent done anything wrong here :/
     
  2. Apr 3, 2016
  3. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    Maria casino has a rep-Casino Representative- here.


    http://www.casinomeister.com/forums/member.php?u=22533

    Click the link above, and look left side, you will see "send private message", click that and you can send a message to the rep.
    The rep might be able to help you, plus as far as I know, it is the rule of Casinomeister to let the rep know when you post a complaint about the casino.

    If the rep is not that helpful, you can ask Casinomeister for help through PAB, but let's see if the rep can help you or not first.

    Hope the rep can solve the issue for you.
     
    4 people like this.
  4. Apr 3, 2016
  5. Bosse5700

    Bosse5700 Dormant account PABnononaccred

    Occupation:
    sick
    Location:
    Östhammar
    Thanks! i will do that
     
  6. Apr 3, 2016
  7. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    Really sorry about your situtation. It's strange that casinos don't realize that things like this can indeed happen, which is extra ironic since they're trying to promote mobile casino gambling so hard.

    I hope you get things resolved! The rep should be able to help you. :)
     
    1 person likes this.
  8. Apr 3, 2016
  9. Bosse5700

    Bosse5700 Dormant account PABnononaccred

    Occupation:
    sick
    Location:
    Östhammar
    Yeah its kinda sick :/ i would not care if it was like 200euro.. but its like 5k
     
  10. Apr 3, 2016
  11. Nicola

    Nicola Casino Affiliate MM mm1 webmeister

    Occupation:
    Web Developer
    Location:
    Green Park, London
    These kind of complaints are becoming more and more commonplace. Surely the casinos must realise that IP addresses are recycled frequently and smaller ISPs or mobile providers only have small blocks of IPs in towns and villages.

    Speak with the rep and hopefully this gets resolved for you.
     
    5 people like this.
  12. Apr 3, 2016
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hello,

    Max Drayman here, I handle the Complaints side of things at Casinomeister.com

    Since you are considering the PAB approach I've updated the title of your thread. The original title would have damaged your PAB chances.
     
    1 person likes this.
  14. Apr 3, 2016
  15. Bosse5700

    Bosse5700 Dormant account PABnononaccred

    Occupation:
    sick
    Location:
    Östhammar
    okej thanks
     
  16. Apr 4, 2016
  17. Bosse5700

    Bosse5700 Dormant account PABnononaccred

    Occupation:
    sick
    Location:
    Östhammar
    What is PAB?
     
  18. Apr 4, 2016
  19. Bosse5700

    Bosse5700 Dormant account PABnononaccred

    Occupation:
    sick
    Location:
    Östhammar
    What is PBA ?
     
  20. Apr 4, 2016
  21. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    He is Swedish too so I sent him a pm with information about the PAB.
     
    2 people like this.

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