Maria Casino is not honoring sign up bonus

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
Hi,

Just a quick warning.
I saw Maria Casino had a 200% sign up bonus + 100 freespins. This is heavily promoted on their website.
I signed up and deposited, but noticed I did not get the bonus.
I contacted live support which said, "Sorry, the bonus is expired" and said it was an error. I started to argue that they can not do such false promotions, and gave them links to the promotion (3 places on their website). After 20 minutes of chatting and they "checking", they said they will will get back to me on email after talking to the "relevant department".

Shady stuff, be aware.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Hi,

Just a quick warning.
I saw Maria Casino had a 200% sign up bonus + 100 freespins. This is heavily promoted on their website.
I signed up and deposited, but noticed I did not get the bonus.
I contacted live support which said, "Sorry, the bonus is expired" and said it was an error. I started to argue that they can not do such false promotions, and gave them links to the promotion (3 places on their website). After 20 minutes of chatting and they "checking", they said they will will get back to me on email after talking to the "relevant department".

Shady stuff, be aware.
They may get back to you and grant the match offer as yet.
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
Yes, they probably will, but still a shady practice and not OK.

@dunover has taught me not to take it up the a** any more (3 x kiss & wink emojies here)
 
Last edited:

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Yes, they probably will, but still a shady practice and not OK.

@dunover has taught me not to take it up the a** any more (3 x kiss & wink emojies here)
Did you sign up through an out-of-date affiliate link/banner or was it directly?
 

L&L-Jan

Affiliate Manager for Accredited Casinos
Joined
Jun 15, 2013
Location
Malta
Maria is part of Unibet? MGA/B2C/106/2000 = their license, falls under kindred.

I see you are from Scandinavia, if you are from Sweden - I dont know - You are eligible for 1 bonus per company.

If you took the bonus this year at one of Unibet's brands you are not eligible for the a bonus at another property of them.

If you are not from Sweden and you did find the offer all over their site, they will honour it as they are a proper group/operation.
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
Did you sign up through an out-of-date affiliate link/banner or was it directly?
Directly on their site under "promotions". Big promotion on the top.
They have updated it now and removed it.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
They will. In 5 days. They have lots of positive. Like some nice poker promos (unibet), huge slots tournaments... but what in the actual hell is this chat support suppose to help with exactly? They know nothing about .... anything. They dont have any solution ever. They are so bad, it looks fake. Their response are often completly false and misleading. I understand that putting an incompetent with no acess to any financial ressource on chat support saves money in the present but it makes the company look so bad. Its a perfect mix of bet365 cheapness, maneki old lady that never heard the term wager and Betsson secretaries that have only one ability : to send emails to the right department.

I still remember the day n1 chat agent Alex dealt with a huge technical problem regarding withdrawal from a jackpot, a whole bonus balance that dissapeared when a quickfire game crashed and ate the balance and leaving no evidence (2 hours talk with manager and his conclusion was : I lost a 100$ balance on one single 1$ spin) and finallly the most important that 99% of casinos will never understand : understand the value of a customer, being able to use logic even if a vague term could be applied in favor of the casino, being so honest that for the first time in 15 years, you have personnal,fun and interesting conversations about life, jobs, vacations and even family. It builded a certain trust for me, but it eventually vanished when no one else was at this level. Its funny how softswiss agents have different level of things they can or cannot do. Sometimes it changes, with a one day timeframe, and suddenly easy things that were awesome the day before... are now a copy paste solution : wait k thx bye
At least they were keeping their own chat « name » over time. I realized recently that they shuffled things up a little bit. Suddenly agents dont understand same jokes you did the last times, admit they are the new « agent name » and that the old one is in the hospital. How to be the best at something and failing at realizing it. Then doing the opposite. At least they actually help 99% of the time. They are the relevant ones.
 
Top