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Maple casino ,after depositing 3-4000 $ and using 3 hrs to send the papers,this Sucks

Discussion in 'Online Casino and Poker Complaints - old section' started by uzi9mm, Jun 15, 2005.

    Jun 15, 2005
  1. uzi9mm

    uzi9mm Dormant account

    Location:
    Norway
    :( Please wait for a site operator to respond.
    You are now chatting with 'Brandon'
    Brandon: Welcome to the Vegas Partner Lounge Casino Support Desk. How can I help you?
    andre: hello, pls read history 3 hrs ago
    andre: i went back to my
    andre: office again
    andre: and resend my vip upgrade papers
    andre: drivers licence
    andre: and so on can you be kind to credit the bonus now please?
    Brandon: One moment while I check my records please.
    andre: thank you
    Brandon: sorry sir which bonus are you referring to
    andre: i send and confirmed all my deposits
    andre: and faxed you the papers
    andre: 50 $
    andre: Our Pitboss has also agreed to credit your account with a FREE $50.00 bonus on your Maple Casino account (vmcr02259028) once all the documents below have been received. The information that we require is:
    andre: . Copy of recent utility/telephone bill 2. Copy of picture ID or drivers license 3. Deposit Authorization Form below, Printed and Signed
    andre: i did that went home
    andre: and you told me the
    andre: driverslicens
    andre: was a bit dark
    andre: so i went to office
    andre: and 2 hrs later im back
    andre: i resend
    andre: the fax from office with a lighter print
    andre: ok?
    Brandon: thank you for your patience
    andre: no problem
    andre: just do not give me
    andre: any more trouble
    andre: please
    andre: hello?
    andre: ask your manager
    Brandon: we have received your drivers licence but CAN STILL Not MAKE OUT your name & Surname and DOB
    andre: thats why
    andre: i also send you the visa copy
    Brandon: would you be so kind as to send through a copy with a clear view of the above mention details
    andre: christ
    andre: cant you see that i went back
    andre: to office
    andre: 40 min
    andre: drive to do it
    andre: can you
    andre: please ask your manager
    andre: its 10 pm soon
    andre: here
    andre: in Nnnnnnorway
    andre: i will do it again tomorrow pls give some t
    andre: trust bacxk
    andre: back
    andre: what is this!
    andre: i hope
    andre: you understand my
    andre: sadness
    andre: and
    andre: reaction
    andre: you clearly see
    andre: that ive send it twice
    andre: dont you
    andre: do you want me
    andre: as an customer
    andre: please do not let 50 $
    Brandon: not a problem i will foward this to our security dept and await a response from them
    andre: and how long
    andre: will that take???
    andre: can you forward them this chat too,
    andre: can you ask them to call me NOW
    andre: or you
    andre: can call me
    andre: or your manager
    andre: and ask for whatever
    andre: you
    andre: want
    andre: to ask
    andre: ok?
    andre: ok
    Brandon: our security dept will be in in a few hours
    andre: meanwhile???
    Brandon: would it be possible for you to scan the doc's
    andre: noooooooo
    andre: io am
    andre: at home
    andre: PLEASE
    andre: IN NORWAY
    Brandon: it would make the process a lot easier
    andre: ITS NOT USUAL
    andre: BUT I DONT HAVE
    andre: IT
    andre: i understand that
    andre: if i had it idid not
    Brandon: can it be done tomorrow
    andre: have to
    andre: yes i will do it again tomorrow
    andre: but i looked forward to play tonigt
    andre: i used 3 hrs today
    andre: to get you
    andre: the document
    andre: s
    andre: please read the history
    andre: and show some goodwiol
    Brandon: i do apologize for the inconvenience but there is nothing we could do now
    Brandon: Is there anything else that I may assist you with?
    andre: yes YOU could give some trust back for all the trouble
    andre: i signed all the
    andre: documents
    andre: you got it
    andre: you can read the name on the visa
    andre: and you received a
    andre: cllear copy of my salary!
    Brandon: yes but we cannot make out the name ,surname and DOB
    andre: now you give me an headachhe
    andre: DOB???
    Brandon: Date Of Birth
    andre: so you will not give me anything...can i ask for 20 $ today and rest
    andre: tomorrow,please
    andre: pls be fair
    Brandon: unfortunately we cannot help with that
    andre: you just demand demand and no goodwill
    andre: !!!!!!!!!!!!!!!
    andre: this is the worst
    Brandon: this is merely a security measure from our side
    andre: excperience EVER
    andre: YOU TAKE MY DEPOSITS ALWAYS
    andre: YOU GOT THE SIGNED FAXBACK
    andre: I WILL TAKE A TRANSCRIPT TO CASINOMEISTER FORUM
    andre: AND GONEGAMBLING AND
    Brandon: yes
    andre: COMPLAIN ON THIS
    andre: EXTREMLY NON
    andre: CUSTOMER FRIENDLY ATTITUDE
    andre: i have the last transcript
    andre: and will come back to
    andre: to you later
    andre: with the link
    Brandon: ok
    andre: ok
     
  2. Jun 15, 2005
  3. tim5ny

    tim5ny Quit Gambling

    Maple casino. Someone who matters just turned a $30.00 freebie into $14,000.00 at Maple. I can't remember the name of the person though! :confused: Good luck getting your documents through!
     
  4. Jun 16, 2005
  5. funeralparty

    funeralparty Dormant account

    Location:
    Houston
    Seems Andre really wanted to play this particular night :)

    Im not sure what the complaint is about? They are just following procedures.
    Perhaps you should have sent the docs via email and saved yourself the 3 hours...
     
  6. Jun 16, 2005
  7. tim5ny

    tim5ny Quit Gambling

    Made me want to pull a twenty out and give it to him! :cool:
     
  8. Jun 16, 2005
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Aw,c'mon. This is a bonus to welcome your upgrading to a VIP. Documents are essential and frankly,from the chat I think the CSR has been quite helpful. Furthermore,the proposed threats of complaining to this forum and gonegambling suck.
     
  10. Jun 16, 2005
  11. Petunia

    Petunia Dormant account

    ** Now I have a headache! I feel for the dude/ette, really -

    AND I would like to congratulate Brandon for the way this was handled... I think often we all forget that it is REAL pple on the other side of the screan, and that THEY have procedures to follow... There has been many discussions about the documents, and if you bothered to read some of them, you might actually discover why these pple are so hard-headed about being able to READ certain information - WHy did you not call FROM the office to check if the document were ok, especially since you know ther was a problem the first time around?

    Using the message boards as a handle on getting your own way is also not good practice. Really. **
     
  12. Jun 16, 2005
  13. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    Agree

    Call from the office that makes the most sense. Why go all the way back home to use live chat???? Makes no sense.... :confused:
     
  14. Jun 16, 2005
  15. uzi9mm

    uzi9mm Dormant account

    Location:
    Norway
    Today after i resend the papers,.....

    :confused: Graeme: I have read it and i spoke to you yesterday
    Andr: yes and today
    Andr: you received
    Andr: the documents
    Andr: as
    Andr: you told me yesterday and now it is holiday
    Andr: why did you not say so ,Sir???
    Andr: can you please do anything
    Graeme: Sir i unfortunately cannot credit you with that bonus until our security department has processed your documents.
    Andr: positive now ,Sir
    Graeme: Sir i unfortunately cannot credit you with that bonus until our security department has processed your documents.
    Andr: do you want to help with/or assist with something
    Andr: to make this a bit more posetive
    Andr: please
    Graeme: Sir as i said yesterday i am not in the position to credit you with any deposits until those documents are processed
    Andr: your security department has processed ,when is that???
    Graeme: That should take up to 24 hours sir
    Andr: why?
    Andr: you,sir said yesterday
    Andr: that today, if i sendt you the documents
    Andr: i have the transcript
    Graeme: that until i received those documents i could not proccess your bonus
    Andr: but if i sendt it today as i did
    Graeme: those documents have now been received and i appreciate that
    Andr: do you want the chat copy??
    Andr: can you understand why i ask for something...a token
    Graeme: but unfortunately have to wait for our security department to process those documents.
    Andr: can you understand why i ask for something...a token
    Andr: i have been looking forward to tonight
    Andr: cant you see that??
    Graeme: Sir i am not in the position to credit you with any bonuses until those documents are processed
    Graeme:
    Andr: not want to ?? you as an manager can credit 5-10 $
    Andr: to make me feel welcome
    Andr: you dont bother do you
    Andr: what is 5-10 $ for a casino?
    Graeme: Sir i am not in the position to credit you with any bonuses until those documents are processed
    Graeme:
    Andr: ive deposited 3-4000$4
    Andr: who are
    Andr: ? is the pitboss in??
    Andr: can you,he or i call him?
    Andr: i want to speak with somebody in charge
    Andr: please do not tell me i cant
    Graeme: Not at the moment sir,
    Andr: i cannot call you???????
    Andr: is this official
    Graeme: you can call me sir
    Graeme: i will only be able to tell you what i have already told you
    Andr: great call me
    Andr: now
    Graeme: i cannot call you sir
    Graeme: you will have to call me
    Andr: why
    Andr: i have to, use money for that to
    Graeme: i cannot make to international numbers at the present moment sir
    Graeme: what country are you from sir?
    Andr: ok i will post and ask Bryant and the forum members of this also at GG and GOM,ok?
    Andr: Bryant :casinomeister.com
    Andr: which
    Andr: send me to you
    Graeme: Thank you for contacting the casino support center.
    Andr: i will come back with a link to
    Graeme: It has been a pleasure to assist. Please do not hesitate to contact us again with any queries you may have. Enjoy the rest of your day.
    Andr: the post yust hold
    Chat session has been terminated by the site operator.
    You are not currently in a chat session.
     
  16. Jun 16, 2005
  17. tim5ny

    tim5ny Quit Gambling

    The only amazing thing about all of this is that you have no idea what a whiney little spoiled child you're acting like. It's time for you to move on to another casino group because you're no doubt on their shit list after the second round of threats to go public with a smear campaign against them. If online casinos have to deal with this shit on a daily basis, then they deserve my money. Now I don't feel so bad about losing.
     
  18. Jun 16, 2005
  19. slotchik

    slotchik Dormant account

    Occupation:
    Marketing
    Location:
    USA
    LOL so he doesnt have a heart attack, let's all pitch in 5 bucks..
     
    1 person likes this.
  20. Jun 17, 2005
  21. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    good Lord

    Wow he drove customer service crazy!!!! Is this guy signed up at GA???? Calm down killer and wait for the secuity department to check you out and then give you the bonus. You don't need the bonus that day that bad do you? If So call 1-800- I'm hooked on gambling...... :eek:
     
  22. Jun 17, 2005
  23. andyhinckley

    andyhinckley Meister Member CAG mm3

    Occupation:
    whatever
    Location:
    uk
    to be demanding a bonus... of even a fraction of what is offered, he must be desperate.

    why dont you just deposit the $10 lol :lolup:
     
  24. Jun 17, 2005
  25. funeralparty

    funeralparty Dormant account

    Location:
    Houston
    Better still, im sure connecttocasino would be happy to throw a free chip his way :D

    ...that WR of 500x deposit + bonus + whatever management wants to add should keep him occupied while he awaits his

    ...$50 bonus for $12,000 worth of deposits :what:
     
  26. Jun 17, 2005
  27. tim5ny

    tim5ny Quit Gambling

    He even asked for $5 :confused: [ and he even posted the chat logs to show us that he was the sane and reasonable one! *amazing* ]
     
  28. Jun 17, 2005
  29. jpsartre

    jpsartre Dormant account

    Location:
    Denmark
    This has gotta be a joke. And it's pretty funny :)
     
  30. Jun 17, 2005
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Now Maple,if you are gonna succumb and give this guy $5 -$10,I will want at least 30 bucks otherwise I will start stomping on the ground and start posting at all the forums available. You will lose all your business if you neglect my threat.
     
  32. Jun 17, 2005
  33. tim5ny

    tim5ny Quit Gambling

    I enjoyed it so much that I can't wait till chapter 3 comes out!
     

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