Mansionpoker.Com, showing ID

WonderingSpirit

Casino critic
Joined
Nov 14, 2008
Location
Scandinavia
Hi.
Last week I won some money playing poker on mansionpoker.com, and decided to withdraw 200$.

I received a phonecall from mansion asking me to answer some questions to verify my Id. Last 4 digits on creditcard, emailadress, homeadress, town date of birth etc.

Then the day after requesting the withdrawal, I received an email to verify my ID.

They asked for my visa front and back, and drivers license/passport.

I sent them a copy of my passport, and a copy of front and back of my visa card, scrambling the the middle part of my creditcard number and the control code, for my own safety.

One week after my ID was not good enough. Now they ask for the same Id again. Visa and passport, and a statement.

I sent them a statement, but refused to send them another copy of visa / passport. I really dont see the point. The copy I sent them previously is legit. The copies are of good quality and It has been accepted by other poker /casino sites.




Makes me wonder. Their high security had no problems accepting deposits without showing ID, but once I withdraw some money they are suddenly very (unreasonable) strict.

On the opposite, virgingames asked me for ID before I started playing. :thumbsup:


7 days and counting and they still havnt accepted my withdrawal.
I wonder how long it will take.

Have any of you experienced problems, withdrawing from mansionpoker.com?
 

WonderingSpirit

Casino critic
Joined
Nov 14, 2008
Location
Scandinavia
Declined again..

Mansionpoker.com is the first casino// pokersite to decline my ID.

This weekend I sent a copy of one utility bill and a bank statement.

Earlier I verified my adress, email adress, birthdate , last 4 digits of my visacard over the phone.

I have also provided copy of both sides of my visa and a copy of my passport.

It has now been almost 2 weeks since I requested a withdrawal of 200$.

Partycasino on the other hand, verified my ID with the same copy of passport and utility bill as I sent mansion, and I was approved within a few hours.

I now know where I will be playing, and were I will not be playing.
 

kmay87

Meister Member
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
Have you tried contacting the Mansion rep on the forums?
 

WonderingSpirit

Casino critic
Joined
Nov 14, 2008
Location
Scandinavia
Have you tried contacting the Mansion rep on the forums?
No. I'm new here. I didnt now there even was a rep from mansion in here.

What surprises me, Is that their reason for declining my Id, was that it wasnt clear enough. I find that amazing, as the copys are clear scans from a great canon printer I bought last year.
 

kmay87

Meister Member
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
Try here :)

There could be numerous reasons why. PM the rep and I'm sure Sarah will be able to help you.
 

kmay87

Meister Member
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
No problem :D

Please update the thread if and when the problem is resolved. It's always nice to know the end result of something like this.
 

WonderingSpirit

Casino critic
Joined
Nov 14, 2008
Location
Scandinavia
I pm'd the rep here at casinomeister,asking why exactly my ID was declined. I got a reply very quickly, where she said she was going to look into it, and give me an answer the same day.

2 days gone. No answer here, no email from mansionpoker.

Btw - I received my cashout from partycasino today. So Im very happy with them. I requested cashout in the weekend. They verified and sent me the money almost immediatly. Now the money is in my bank account.
To bad I cant say the same about mansionpoker.

I guess I have to rescan all my documents once again and hope for a cashout.

Summary.
partycasino: cashout request 1200$. accepted. 3 days of waiting.
mansionpoker: cashout request 200$. declined 14 days and still waiting.
Same copies of Id shown at both places.
 

kmay87

Meister Member
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
Well, it's not too much of a surprise to hear promises but then not see them delivered.

Remember though that once you have had your ID accepted, you won't need to go through this again.

But of course if you prefer Party overall, then you know what to do!
 

WonderingSpirit

Casino critic
Joined
Nov 14, 2008
Location
Scandinavia
It seems like it has been sorted out. I receieved a mail that I could disregard the previous email from mansion.

And Sarah the mansion rep in here, Pm'd me saying it was ok.
So now I just wait for my money to arrive.

Thanks to Sarah for helping me out.
 

WonderingSpirit

Casino critic
Joined
Nov 14, 2008
Location
Scandinavia
Here we go again

I thought everything was fine after receiving a pm from Sarah, and an email from mansionpoker.com

But its not.

Today I received an email from mansionpoker saying that the money I requested for withdrawal, has been placed back to my mansionpoker account, due to failing to show ID.

ITs been almost 3 weeks since I requested my 200$, and again Im declined.
In comparasin to partycasino I have now received 2 cashouts of over 1200$ each in half the time, mansion has spent proccessing my request.

Another Summary

Mansionpoker.com requested 200$ cashout. 3 weeks. Declined
Partycasino.com request 1. 1250$ + request 2. 1200$ Both accepted and received in under a week.
 

kmay87

Meister Member
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
I'm not sure what you are trying to achieve here in all honesty.

Clearly you prefer PartyPoker over Mansion. That's fair enough. But you are much better discussing this via PM instead of in the forum. I don't think Sarah visits unless she gets a PM so I doubt she will notice this.

All I can say is, you know what to do once you get your money :)
 

WonderingSpirit

Casino critic
Joined
Nov 14, 2008
Location
Scandinavia
No problem :D

Please update the thread if and when the problem is resolved. It's always nice to know the end result of something like this.

Im only updating my situation.

Yes I do prefer partycasino for 2 obvious reasons. 1. I hit a jackpot. 2. They proccessed my cashouts quickly, and their support is in general quick.

Reason I posted this topic was to know If im the only one having problems receiving a cashout at mansion, and to let the casinomembers know that receiving a cashout here can be a pain the ...

I thought casinomeistermembers would like to know where things are good and bad.
Its from a member post I recently decided to try 3dice casino. ( cool site btw. Some fun slot games)

I've been playing poker and casinogames since 2005 and this is the first time I get my cashout request declined. Several times..
Ladbrokes, virgingames, pokerstars, intercasino, vcpoker, pdcpoker and others have all accepted my ID.

(At vcpoker I won the sit n go jackpot of 2000$ for 4 consecutive wins, my very first day I played there.)



Edit: I did PM the rep in here today and sent mansion a mail.
 
Last edited:

kmay87

Meister Member
PABnononaccred
PABaccred2
Joined
Jun 19, 2008
Location
England
I understand that. Please don't take it as a personal criticism.

But think about it. If you keep posting about the problem, yes you will be letting us know, but it doesn't really make the rep more likely to help you out. If you posted the problem, contacted the rep, eventually got it all sorted, and then let us know, that would of course be the best possible outcome.

However, moaning about the problems they are causing - not that I'm suggesting I would have done anything different to you - could quite easily make Sarah wonder why she should bother to help, as you prefer the service received elsewhere and thus are just going to not play there any more once you have received your money.

It was only a friendly piece of advise :)
 
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