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Mansion: The Good and the Bad

Discussion in 'Online Casinos' started by free4all, Jul 20, 2006.

    Jul 20, 2006
  1. free4all

    free4all Banned User

    Occupation:
    asasd
    Location:
    asasd
    I signed up at Mansion on Tuesday, July 18, before they changed their promotion. I deposited $200 and played some Casino War (not excluded or discounted in the T&C) before going to bed. I played some more on the afternoon of the 19th and checked my wagering requirements periodically. I found the WR to be lower than I expected, and thought there might be a delay with the system reflecting my wagers. It wasn't until the very end when I finally put two and two together, and realized that my wagering was only being counted at 50%, which is consistent with their terms and conditions for their new promotion.

    Old T&C: You must register/login in order to see the link.
    New T&C: You must register/login in order to see the link.

    I contacted support, who told me to try again in an hour when the casino manager was going to be in.

    Here's a transcript of what happened during my conversation with Sarah:
    So... I'm very happy with the resolution regarding my first bonus. I figured I lost over $100 playing the additional Casino War wagering requirements that I shouldn't have had to play, and Sarah agreed to review my account play-by-play, and refund me anything I lost :thumbsup:.

    Nonetheless, I am disappointed I will not be able to complete the second and third bonuses (which were superior to my first deposit bonus). I am happy with the service provided by their customer support, but not quite satisfied with not letting me complete the second and third bonuses under my original terms and conditions. It would seem contradictory that they would apply the original terms and conditions to my first deposit, but refuse to do so for the subsequent second and third deposits. There are better casinos out there for leisurely play, and until something changes, I will be taking my casino AND sportsbook business elsewhere.
     
  2. Jul 20, 2006
  3. NoMouthToScream

    NoMouthToScream Experienced Member

    Occupation:
    Employed
    Location:
    USA
    That sounds like a good CSR imho. She had to follow her company's rules and she did it fully. Although the change in the policy without notice is kinda :mad: , everything was fixed. Can't really blame them for not allowing old policy on new deposits. But of course you gotta go where you feel you are best suited.
     
  4. Jul 20, 2006
  5. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I really enjoyed thier games but after 10 deposits (over a 2 month period) and less than 5-10 minutes entertainment each time ( at minimum bets) ...I have learned a hard lesson...

    for I need to only play here in PLAY mode, for I have never gone this long at any one casino without at least one decent win under my belt for the amount of deposits (regardless of whether I give it back or not, which I usually do but have FUN doing it ), I just would have loved to play a little longer during my sessions in this casino...NO more deposits for a long, long time....great games tho!

    I even e-mailed them and asked if there is ANYONE that has ever won or cashed out there, for with the play I have had, it seems like an unreachable goal...time to move on for me once again....
     
  6. Jul 20, 2006
  7. WAYLANDER

    WAYLANDER Experienced Member webmeister

    Occupation:
    Garden buildings installer S/E / Poker
    Location:
    uk
    That seems like a very good solution to me!
    I dont believe very many casino's would refund you the $100 lost during the extra wagering.... after all ..
    If you had won $100 doing the extra wagering would you of contacted support asking to give it back to them?

    WAYLANDER
     
  8. Sep 13, 2006
  9. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    A Glutton for punishment!

    I figured I would give them one more try and then I get this (my own fault for going back and giving them another shot at MY money). This was sent on the 9th of September...

    And then today I get this (the 13th of September, 3+ days AFTER my request and the only thing BOLDED)
    Since I immediately sent my photo ID on the 9th of September and then receiving this today, I felt that they were quietly threatening me with this and I also feel that now, they will intentionally delay my withdrawal.

    I also went in to change the settings as the cs I spoke with said to do today and now it states my account is locked until the 19th of this month, geezes.... and it says its for my own good cause I set the limit at 1.00 (which I told them was an accident right away) and my funds are still sitting in my account that I CAN'T USE.......Truly a ridiculou set of circumstances and that will not be happening again if I ever get my money back!!!!!!!!! Beware of this casino people!~:mad: :mad:
     
  10. Sep 14, 2006
  11. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    Personally, I think its a good thing that they have a "waiting period" before any betting limits that you yourself set (albeit accidently) can be modified. Self imposed betting limits would be pretty useless otherwise.

    I see nothing threatening in their email suggesting that you read the information carefully. If anyone was being threatening, it was you demanding your funds back within 24 hrs.

    When you register an account at mansion, you have to specifically check off a box stating that you understand that you will be required to send in ID in order to cashout. They do their best to make sure that you understand that before you make your first deposit. Don't like it, don't deposit. I understand that it's a pain in the ass. I also understand that its frustrating to send in ID to withdraw your original deposit back to Neteller. I also think its very nice of Mansion to not pass on all the fees they incurred relating to your deposit, seeing as you gave them no action whatsoever.


    I've personally done extremely well at mansion. But I'm not advising anyone to deposit their life savings there and go crazy. That would be irresponsible. I think its equally irresponsible to suggest that people avoid them because YOU haven't done as well there. "OMG MANSION IS RIGGED CAUSE I DIDN'T WIN" isn't a particularly compelling argument.
     
  12. Sep 14, 2006
  13. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Where in the world did you see this even suggested in my post?

    What I am very upset over was that I was told my account would be accessible on the 13th (which is today and I still can't) lie #1, then, I ask if they can "fix" my blunder , which it was my mistake, yes, and they again repeat, it is there to "protect" me.

    Now, why in the world if it is STATED a mistake, can they not fix it??? Ok, I left it alone, but deep down I am starting to simmer for now they have MY money for 3 days in holding all because they don't have something to REJECT a deposit when something like this happens, instead they proceed to TAKE your money whether you're supposed to be playing or not...makes no sense..If I am not allowed to play, why take the funds, in the first place?? That is what is bothering me!

    They don't seem to have a problem TAKING the funds when my account shows I AM NOT SUPPOSED TO BE PLAYING....even if it was by accident, so why should I SUFFER something THEY shouldn't have done in the first place, TAKING the funds, when they could have just as easily said, you cannot deposit for you're over your limit for this month, just as they are saying YOU CAN'T play but I will hold you're money as long it takes to check you out and to give it back to you in my time????
    Why do they need to send this when I have waited out my 3 days time ALREADY, and sent in what they requested ALREADY??? Even if I demanded my funds back in 24hours, that should have been honored in my opinion, since THEY did not stop the deposit into an account that was not supposed to be playing and then LOCKED it??

    Hello??? How is this protecting ME?? It just shows that all these "safeguards" that casinos say they implement, they implement for their benifit, NOT the players....How many other players monies have they kept for the 3+ days stating it's for their own good when in reality, the casino is making out like a bandit with all the "holds"??

    Yes I am pissed, and if I have offended anyone, it was done unintentionally....and apologies to all that I have, ahead of time...
     
  14. Sep 14, 2006
  15. BobbySoxs

    BobbySoxs Dormant account

    Occupation:
    taxi driver
    Location:
    CA
    Caesar's Palace LV

    I went to cash in my Poker checks about 25 years ago and I thot I had an extra $25
    while playing in the kiddies game. When I told the cashier they spent about ten minutes
    counting all THEIR chips($10,000's) and said no it was mine.
     
  16. Sep 14, 2006
  17. paul02085

    paul02085 Dormant account

    Occupation:
    Mgmt
    Location:
    USA
    Silc, i think you should demand that they give you a big BONUS for the troubles. :D
     
  18. Sep 14, 2006
  19. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    It is now 4 days +
    MY money is still in THEIR account.......totally uncalled for and definitely bad service since they have not contacted me except to tell me to READ the withdrawal information AFTER I sent them everything and requested my withdrawal...geezes...
     
  20. Sep 19, 2006
  21. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    It has now been 8+ days and I still haven't received my funds that I requested withdrawn. I contacted the cs a few days ago and after they asked for my account info etc..I still haven't heard anything...Shame on you people! Holding money hostage that is not YOURS is a definite NO-NO in the gambling world. My funds still show in my account...an account I can't play at....

    Please give me my money back Mansion! Tired of fighting you people !!! CS, where did you disappear to??? Geezes...:mad: :mad:
     
  22. Sep 19, 2006
  23. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    So sorry for all the troubles this has caused you..tomorrow is the 19th, Ill say a little prayer for you that your account is unlocked and deposit refunded then like they promised. Man o man what a mess.:eek2:
     

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