Mansion rob my neteller to take bonus back.

Is far worse than that...really to go into someone's bank account to reclaim funds because they decided not to honour the terms of a contract is well, outright criminal theft...nothing less. Surely that can't be the intent of the organisation as a whole - which is why am disappointed Chris (Mansion Rep) has nothing to say yet about the accusations springing up.

Hi tristan727, apologies for not being open about the matter.

Please PM me and I will take this further. Once I speak to the relevant people, I can then post the situation.

Let me know what you need so I can help.
 
Mansion are scum bag theives and nobody should ever deposit any money there.

They stole a $500 bonus I had earned and not even Bryan was able to get it back for me.

These guys are on the same level as RTG in terms of shadiness.
 
Mansion are scum bag theives and nobody should ever deposit any money there.

They stole a $500 bonus I had earned and not even Bryan was able to get it back for me.

These guys are on the same level as RTG in terms of shadiness.
I can't figure why you are so angry - it seemed to me that they took care of your situation:
https://www.casinomeister.com/forums/threads/mansion-screwing-me-over.14601/

Nobody stole anything from you - they gave you three months to meet the wagering requirements. Why get all bent out of shape over that?
 
Mansion are not very nice imo and nobody should take any stock in what i'm posting.

They disallowed Americans and thus had no choice but to lock me out of their casino when a $1000 bonus I had come halfway to having earned was no longer available for me to finish whoring at keno, and even though they still let me try to finish the wr on poker, i persisted to complain about this for ages and not even Bryan was able to get it back for me because the casino was not in the wrong here.

These guys are not very nice imo.

FYP:thumbsup:
 
What I dont understand is why no one has filed any legal suits against Neteller. as stated in these posts, unauthorised withdrawals from ANY account is illegal! If it had happened to me i assure you Neteller wouldnt know what hit them :mad:
 
I can't figure why you are so angry - it seemed to me that they took care of your situation:
https://www.casinomeister.com/forums/threads/mansion-screwing-me-over.14601/

Nobody stole anything from you - they gave you three months to meet the wagering requirements. Why get all bent out of shape over that?

Wow, are you serious? They didn't give me three months, they gave me as long as I wanted to play a game I suck at, didn't want to play, and wasn't even allowed to play to meet their WR according to their terms and conditions, then they took that "opportunity" away without notice after three months. Hardly the same thing. Here is why I am bent out of shape.

1 - They didn't give me ANY notice that they would lock me out of their casino while I was losing hundreds of dollars trying to meet their large wagering requirements. They did NOT suddenly have to lock all USA accounts, that is nonsense. They could have easily warned us, but they did not want to because they knew people like me would have rushed to finish their bonuses in time.

2 - Their "offer" to let me finish the bonus playing poker. For starters, I suck at poker and should not ever be forced to play it (lost a great deal trying there too). But that aside, when I signed up for their welcome bonus I was forced to choose between the casino and the poker room. It was made quite clear that you could not switch back and forth between them to meet the wagering requirements. Does this mean retroactively changing terms is fine by you? Instead of changing terms to try and force people into their graveyard of a poker room, they should have made good on the portion of the bonus we had already cleared. No, the USA's legislation is not their fault, but it is not mine either and a partial payment would have been the only reasonable compromise I could think of.

3 - Given that I'm not stupid enough to walk away with a $300 loss when I had already earned $500 and they were not compromising otherwise, I resigned myself to their worthless poker room. Upon transferring my bonus they did not tell me I only had 3 months to meet the remaining WR. I specifically asked them if there would be a time limit on the poker points I had to earn and was told no. As I said, I am NOT good at poker, so I was trying to clear it playing microlimits and it was taking forever. I played almost every day and wasn't even halfway done after 3 months. Is that my fault? No it is not, because I was told I had no time limit. Then of course, when my imaginary time limit ran out, they closed the poker room to the USA, again WITHOUT ANY WARNING. Could they have told us about their plans a month or even a week beforehand? Of course so. Did they HAVE to close their doors the very same day they decided they were going to? Of course not. But doing so was obviously good for business as they saved my $500 and I can only assume countless other shorted bonuses.

So to recap, they locked me out of their casino and their poker room, both without notice that they easily could have given, leaving me incapable of finishing my wagering requirements. Why is this my fault and not theirs? I lost the $500 I had earned for something I can't be blamed for that they could have helped to prevent, and they made a ton off me through their casino and poker rake. Why am I forced to pay for the changes in legislation while they get off without a scratch? Totally unreasonable by any account.

I don't understand how you can back them up here.
 
You played Keno, right? Some of us remember your bitch. It was a tough time, but boo freaking hoo for bonus whores, that's what i have for ya :)

Did you lose a penny? did you invest a penny? on what premise?

Did you get your deposit back before the rules changed for players like that? I forgot.
 
Well for one thing, you never PABd. I only acted as a middle man forwarding your posts to the Casino expecting a reply. You know as well as I that their unresponsiveness was one of the reasons why they were removed from the site.

That is a hell of a lot of "brunt" for me to take because of your bonus problem. You didn't lose a dime - I remove a client; and yet you continue to complain. WTF? I guess that wasn't enough for you.

If you wanted direct action from me, you should have contacted me directly via a PAB. I don't have the time to dig up every post about this subject and try to remember every comment made about your problem. If you want me to address this again to them - then PAB now.
 
My memory is a little hazy but I'm pretty sure the PaB was down at the time of my initial complaint and that posting was my only option.

IMO I did lose money here due to the way they handled things as stated in my last post. Don't get me wrong, I am very thankful for you removing them from your site and I bear no ill will whatsoever. I just wish we saw eye to eye more on this matter. If you really think it's worth the time a year later, I will happily PaB the proper way. I figured since I cashed out and gave up a while ago that it was hopeless.

Lojo, I did not get my deposit back before their rules changed.
 
Hi tristan727, apologies for not being open about the matter.

Please PM me and I will take this further. Once I speak to the relevant people, I can then post the situation.

Let me know what you need so I can help.


Would like to know what the position is after 3 weeks. I have had numerous offers emailed from you.
 
Hi GOCC (and all others who are interested :) )

Ive recently taken over from Chris here and I wanted to clarify our standing on this matter for you.

We have resolved this issue for all players who have contacted us regarding this matter. I apologise to all concerned if this was not handled well in the first instance and I assure you that you should not see any kind of recurrence of this issue.

I will personally deal with any further queries regarding this or any other issue so please feel free to PM me. :)

Sarah McLean
MANSION Member Service Manager
 
What is all this nonsence? If a casino takes back the money it paid to my credit card, it is a case of PURE THEFT and FRAUD. I would go straight to the police. Perhaps the police might not be able to do anything, but I would certainly also sue MY BANK and VISA for authorising a transaction I never made.
 
What is all this nonsence? If a casino takes back the money it paid to my credit card, it is a case of PURE THEFT and FRAUD. I would go straight to the police. Perhaps the police might not be able to do anything, but I would certainly also sue MY BANK and VISA for authorising a transaction I never made.


you are so cool. nobody better mess with you eh? lest you unleash a deadly virus you created that defies the laws of physics. also, would you please explain the difference between pure and impure theft? :thumbsup:
 
That may or may not help. It didn't help me get my money from the "old" G2G. Thery screwed me out of $40.00 plus dollars.

What was G2G? And did you follow all the directions? Of course the Meister isn't God, but he carries a bigger stick and has tastier carrots than anyone else I know of in the industry.

You just joined, did you PaB and it was resolved that fast and to no satisfaction?
 
First time I stumble upon this thread. Wow. I am a little shocked that Mansion would do this. Glad everything got solved, but even to begin with..

Does anyone here have any idea how long Casinos have the option to pull back withdrawals after the withdrawal has been made? If its longer than a week or two then I am glad that Virtual Casino doesn't have my Neteller account details.
 
First time I stumble upon this thread. Wow. I am a little shocked that Mansion would do this. Glad everything got solved, but even to begin with..

Does anyone here have any idea how long Casinos have the option to pull back withdrawals after the withdrawal has been made? If its longer than a week or two then I am glad that Virtual Casino doesn't have my Neteller account details.

As long as they damn well like it seems.

No proper regulation you see, so Neteller will do whatever its clients (the casinos) want.
 

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