Mansion.com Keno Problems. Longish.

mrrickyg
I am willing to shut up and stop posting on the forums and not mention this again in the forums if you just refund the money. I'd even settle for a large rollover on the refunded dollars in sportsbetting on the exchange/sportsbook as one of the reasons I want to get this settled is so I can get back to using your service--I really liked it!
mrrickyg
except for this!
mrrickyg
the sports exchange is awesome


I appreciate your comments above, but of course it is blackmail.

Also, you are telling us that they should definately be discredited to prevent people playing there and then you are telling them that you want to get back to using their service as you "really liked it".

Given this, you can probably understand peoples scepticism when you also say that you :
- did not notice their rules (even though keno rules can vary greatly)
- did not notice (over $000s of bets) that pushes werent wins
- did not notice that you balance was dropping drastically differently to what you assumed it should be
- but did notice that the "P" was starred and so based your whole play on $000s of bets based on this one facet.

And you are incredulous that they dont refund you $000s.

To the point you demand they are blacklisted.

Well, unless they pay up and then you'll be back for more !!

Mansion are solid ... a bit crazy sometimes ... but I thought their response was perhaps one of the most honest you will ever see from a casino (talking about needing a clear house edge, etc) compared to the usual crap casinos spout.

Personally, I dont think you have much of a case for a refund for $000s based on what ive read here.

But thats just my opinion.
 
mrrickyg
I am willing to shut up and stop posting on the forums and not mention this again in the forums if you just refund the money. I'd even settle for a large rollover on the refunded dollars in sportsbetting on the exchange/sportsbook as one of the reasons I want to get this settled is so I can get back to using your service--I really liked it!
mrrickyg
except for this!
mrrickyg
the sports exchange is awesome


I appreciate your comments above, but of course it is blackmail.

Also, you are telling us that they should definately be discredited to prevent people playing there and then you are telling them that you want to get back to using their service as you "really liked it".

Given this, you can probably understand peoples scepticism when you also say that you :
- did not notice their rules (even though keno rules can vary greatly)
- did not notice (over $000s of bets) that pushes werent wins
- did not notice that you balance was dropping drastically differently to what you assumed it should be
- but did notice that the "P" was starred and so based your whole play on $000s of bets based on this one facet.

And you are incredulous that they dont refund you $000s.

To the point you demand they are blacklisted.

Well, unless they pay up and then you'll be back for more !!

Mansion are solid ... a bit crazy sometimes ... but I thought their response was perhaps one of the most honest you will ever see from a casino (talking about needing a clear house edge, etc) compared to the usual crap casinos spout.

Personally, I dont think you have much of a case for a refund for $000s based on what ive read here.

But thats just my opinion.

I am an unsatisfied customer with a reasonably valid complaint (some people think I'm stupid/others think Mansion is in the wrong). I was merely pointing out the obvious; if they satisfied my complaint I would stop complaining to the forums. I agree, it might have been worded blackmailish but there is a big difference between blackmail and negotiation. Try to remember I am at wits end at not being able to talk to anybody with power from them, and I was trying to illicit a response. I could have worded it slightly better, something along the lines of "Please keep in mind this is being discussed in forums, and it would look really good if you guys took care of some loyal customers, which would be the case if you, say, offered us a refund of our pushed bets with some sort of sports rollover requirement." Unfortunately, I didn't have the luxury of editing in a chat (I might have noticed in an e-mail;but those go unreturned).

I think something important to remember here is that I'm not the only one. There are several others that this happened to as well. We were all irresponsible, but at the point they had this problem with MANY customers, some of the blame must be placed on them and not spread out only among the customers who had that misunderstanding.

I know I lost thousands. I know I should have noticed earlier. I didn't. And Mansion created a game where it was easy enough not to notice that I wasn't the only one with that problem. Offering bets that appear to be even money propositions, but in reality have -20% edges is inexcusable in it's own right. Having grossly ambiguous graphics in combination with that; and not resolving a customer's issue with that certainly might be within their legal right, but it should not be condoned/accredited by this site.

I never demanded they be rogued; I commented that their behavior was rogueish in the beginning and I later commented that unreturned customer e-mails seemed like a rogueable offense in its own right. Demanding that a site that is accredited by Casinomeister return e-mails and offer fair, non misleading games is not too much to ask.
 
picture this. you're playing blackjack. you stand on 17. dealer draws to 21. message comes up (in whatever size/font you want to imagine) "YOU WIN!!" would you berate the casino because you thought you won and they took your losing bet anyway?

from your recent posts (excluding the threat to them to pay up or face public outcry), you admit now that the push outcomes were losers and it's your own fault for having chosen to play the game without knowing how to play.

then you say, "well it's the principle really. many other players are in my situation as well. such a casino should not be accredited." so if they get blacklisted, will you shut up? if they fix the software, will you shut up? i doubt either of these would satisfy you, despite it being about "principle". what if they pay only you, will you continue to stick up for the "others in your situation" and boycott/defame/harass them until everyone gets compensated?

did you lose everything you deposited there? if not, have you played/bet there since realizing you did lose legitimately? their "sports exchange is awesome"! a little good cop bad cop eh? "pay me and i'll stop slandering you via the internet, so that i can come back to your site which i love!"

if i were mansion, i would email you saying that "although you did lose those bets, the software did in fact display an ambiguous graphic. we are pleased to inform you this ambiguity has been rectified and the software now displays "tough luck jackass" in flashing yellow and green letters whenever an upper/lower push results. in addition, we are pleased to offer you a $10 bonus which will be credited to your account after wagering one thousand times the bonus amount on the upper/lower side bet of our upgraded keno game. we appreciate you bringing this to our attention and are glad to extend you good luck wishes at our games. regards! -mansion mgmt"

just because they give out free bets here and there doesn't mean you can cry and get a refund when you lose fair and square.

on that note, were you able to place the steelers bet properly? i know you had to scroll down a bit to read the t&c and maybe you couldn't find it and mistakenly bet on the exchange instead of the book??

EDIT: one more thing, i'll wager mansion had ~2 regular keno players prior to the whoring loophole, neither of whom would be betting 100x multiplier on the side bet (if they bet it at all), and both of whom would have the sense to read the rules. it is well within reason to think that the software showing stars on a loss had gone completely unnoticed before all the whores jumped on board. has it been fixed yet? if so why are you still talking? but we'll never know since no one plays mansion keno with only a 5x multiplier and no bonus to clear!
 
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picture this. you're playing blackjack. you stand on 17. dealer draws to 21. message comes up (in whatever size/font you want to imagine) "YOU WIN!!" would you berate the casino because you thought you won and they took your losing bet anyway?

from your recent posts (excluding the threat to them to pay up or face public outcry), you admit now that the push outcomes were losers and it's your own fault for having chosen to play the game without knowing how to play.

then you say, "well it's the principle really. many other players are in my situation as well. such a casino should not be accredited." so if they get blacklisted, will you shut up? if they fix the software, will you shut up? i doubt either of these would satisfy you, despite it being about "principle". what if they pay only you, will you continue to stick up for the "others in your situation" and boycott/defame/harass them until everyone gets compensated?

did you lose everything you deposited there? if not, have you played/bet there since realizing you did lose legitimately? their "sports exchange is awesome"! a little good cop bad cop eh? "pay me and i'll stop slandering you via the internet, so that i can come back to your site which i love!"

if i were mansion, i would email you saying that "although you did lose those bets, the software did in fact display an ambiguous graphic. we are pleased to inform you this ambiguity has been rectified and the software now displays "tough luck jackass" in flashing yellow and green letters whenever an upper/lower push results. in addition, we are pleased to offer you a $10 bonus which will be credited to your account after wagering one thousand times the bonus amount on the upper/lower side bet of our upgraded keno game. we appreciate you bringing this to our attention and are glad to extend you good luck wishes at our games. regards! -mansion mgmt"

just because they give out free bets here and there doesn't mean you can cry and get a refund when you lose fair and square.

on that note, were you able to place the steelers bet properly? i know you had to scroll down a bit to read the t&c and maybe you couldn't find it and mistakenly bet on the exchange instead of the book??

EDIT: one more thing, i'll wager mansion had ~2 regular keno players prior to the whoring loophole, neither of whom would be betting 100x multiplier on the side bet (if they bet it at all), and both of whom would have the sense to read the rules. it is well within reason to think that the software showing stars on a loss had gone completely unnoticed before all the whores jumped on board. has it been fixed yet? if so why are you still talking? but we'll never know since no one plays mansion keno with only a 5x multiplier and no bonus to clear!

Everything youve said Ive answered at some point or another; save the accusation of slander. For starters, this is a written forum so it would be libel, not slander. For it to be libel, my statements would have to be untrue. I take offense to being accused of dealing slander.

Blackjack being broken and saying a winner when dealer has 21 and you have 17 is clearly a broken game. The house would of course lose everything, and I wouldnt hold that against them. However, in this situation pushes pushing and not losing is a completely natural looking outcome. A better comparison would be playing blackjack game where pushes lose and it isnt clearly marked.

Why all the hostility for playing a game because they offered a bonus? Of course thats why I played...I dont gamble online on anything other than Poker or Sports ever (both of which I do frequently), and they left thousands of dollars of bonuses in my account to get me to play their other games while I was at it. Why the hostility towards me for playing Keno to clear those bonuses? Isnt that the whole point of the bonus? To get me to try their other stuff? Id have been happy clearing the bonus just betting sports, but they didnt offer that. I could have cleared it through poker, but instead I chose to gamble at $400 per hand on a $4800 bankroll and give them a chance to win it, not just clear the bonus. Why do I have to deal with all this hostility generated by the players taking the safe $10 per hand route?
 
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I thought Mansion had already answered the complaint (they said the game played according to the rules and no refund would be issued). Is there anything left for them to do besides fixing the graphics and giving the player a token bonus for bringing it to their attention?

mrrickyg, you might not be a bonus whore yourself, but you got the idea to play keno and the strategy from a bonus whoring thread. Those guys won't stop until they take a casino for every dime they can squeeze out of it and the bonuses are ruined for everyone else. Be more careful next time and don't expect them to look out after you.
 

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