Mansion Bonus Offer Problems

arccos

Dormant account
Joined
Jun 11, 2006
Location
Best Not Said These Days
Just a warning out there for anyone looking to use the Mansion casino bonus offer. Their website states:

"For example, If you deposit USD 200, we will place a FREE USD 100 as instant playable bonus credits into your MANSION account. Wager USD 3,600 on any casino games Please note - Blackjack does not count towards the cash out requirement and you can withdraw the awarded bonus as cash. "

This is not strictly true. They only match 50% up to 50 Pounds Sterling. Their website terms are very clearly in USD, but they do not match 50% up to $100.

It ends up being about $8 difference if you do deposit $200 for the $100 bonus, but it is deceptive.

Support could not immediately help by simply crediting the account difference, or through any other means. They apparently have to talk to the higer ups. I'll report back once it gets resolved.

In the mean time, I would suggest depositing slightly less, or simply avoiding the site altogether for now.

-Arccos
 

MANSION Casino

Dormant account
Joined
Jan 12, 2006
Location
Gibraltar
The problem has been rectified now it was an exchange rate issue with our bonus configuration.

If someone has an issue please send me an email and well credit the difference.

Regards,

MANSION Casino
 

arccos

Dormant account
Joined
Jun 11, 2006
Location
Best Not Said These Days
MANSION Casino said:
The problem has been rectified now it was an exchange rate issue with our bonus configuration.

If someone has an issue please send me an email and well credit the difference.

Regards,

MANSION Casino
Yes, it was taken care of within 4 hours. They made good by me. Thanks!
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
Good to see that you've changed your bonus structure and that you respond to problems. But hasn't changed my personal opinion because I still believe the way you handled the last promotion was wrong and you never came back to address this after your only appearance.
 

yonya

Dormant account
Joined
Dec 17, 2005
Location
London
Dear MANSION Casino,
could you be so kind to let me know where I can read in the net any positive discussion about your casino?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Um. The last post was from last June - not this June :D
 

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