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MANSION and their CS gives me a headache

Discussion in 'Poker Complaints' started by cyprean, Jun 12, 2007.

    Jun 12, 2007
  1. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    I had a problem getting a Poker promotion credited to my account at Mansion so I mailed them. They asked me to send the "original" promotional e-mail that advertised of the promo to them, which I did about 3 times. After two weeks of e-mail conversation that has lead to nowhere the issue has still not been resolved and I get this:

    Who is Mike_Cannon ? That's not me. My user name was correct on the first line (I censored it). I find it very unprofessional for the customer service to misquote player's account name, and possibly divulge other's private information.

    Also, they asked me to send the "original" e-mail once more again, which I had done already 3 times. Talk about a terrible customer service. :eek:


    1. Contact them. 2. They ask you send the "original promotional e-mail" to them once more. 3. See point #1
     
  2. Jun 12, 2007
  3. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    Wow. After weeks of e-mails going back and forth, I finally get an e-mail from Mansion stating that everything is ok. :thumbsup:

    PS. This promotion ended about 12th May, and according to the original e-mail the promotion should have been credited on 18th May, so they are almost a month late. GG in the end anyway and thank you forum, it somehows always helps when I post here.

     
  4. Jul 20, 2007
  5. DaBigEZMC

    DaBigEZMC Dormant account

    Occupation:
    Support Supervisor
    Location:
    Gibraltar
    Mansion.com

    Got to say all the experiences I have had with Mansion have been painful, their support has no knowledge of gaming or their current promotions and really dont seem to be that intersted about the work they do.

    But spose they all know when Mike samporna gets board the company will be folding anyway!!! :D
     
  6. Jul 20, 2007
  7. MANSION Casino

    MANSION Casino Dormant account

    Occupation:
    Member Service Manager
    Location:
    Gibraltar
    Hi there,

    If you have any outstanding issues that need resolving, please feel free to PM me so I can help get the situation resolved.

    Furthermore, any feedback (contructive I hope!) you have, please feel free to pass this on!

    Regards,

    MANSION
     

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