Manhattan Slots - $104 Withdrawal fee to Neteller

palapaisti

Dormant account
PABnoaccred
Joined
Oct 30, 2008
Location
Finland
I made $80 Neteller deposit to Manhattan Slots and got $28 Play Bonus. I managed to get my balance up to $1200 after fulfilling wagering requirements. They state in their website to process withdrawals by the next working day. However, it took 8 days and several emails them to process it. I can't find anywhere from their website that they have withdrawal fees. But they had taken $104 withdrawal fee. Their email support completely ignores my emails, I got the information of the withdrawal fee from their CM representative.
 
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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
If it is not stated clearly in the T & C, and you completed WR, you should PAB. The ONLY time casinos normally do this is when money is "churned", rather than played, but this incident does not seem to indicate this because you played the $80 to fulfil the WR on the bonus.

We have to ask what happened BEFORE this.

Were you "churning" money because of the Neteller XFAN & up to 2% cashback promo running between 1st June and 11th July?
 

palapaisti

Dormant account
PABnoaccred
Joined
Oct 30, 2008
Location
Finland
If it is not stated clearly in the T & C, and you completed WR, you should PAB. The ONLY time casinos normally do this is when money is "churned", rather than played, but this incident does not seem to indicate this because you played the $80 to fulfil the WR on the bonus.

We have to ask what happened BEFORE this.

Were you "churning" money because of the Neteller XFAN & up to 2% cashback promo running between 1st June and 11th July?

It has nothing to do with the cashback promo, but before the win I had lost in the same day $2k to them. I understand that it costs them to take deposits, but I don't feel it's acceptable to take all the costs from winnings - still $800 loss for me even though I managed to get some of my money back :mad:
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
Due to the high charges we incur for these payments, any subsequent withdrawals within the 28 days will be charged at 2% to contribute towards our processing costs. This percentage will be deducted from the requested withdrawal amount prior to processing and so the remaining amount will also be subject to the fees from the intermediary banks.

Lucky Red used to have that fee policy.
Not sure about Manhattan Slots.

Have you made another withdrawal from your player account in the past 28 days?

Was just thinking if you have, 80$ bonus + 2% of 1200$ would equal 104$. (80$+24)
Not that it's right. It should be 28$ sticky bonus + 2% fee 24$ which would be 52$ deduction.
Just wondering if they made a mistake at the cashier and deducted a wrong bonus amount (100% bonus instead of 35% bonus) from your withdrawal.

(I'm sure you are aware of this but if you withdrew to webwallets, are they in same currency as your player account? Neteller charges 2,5% and Moneybookers 1,99% currency exchange fees)
 

palapaisti

Dormant account
PABnoaccred
Joined
Oct 30, 2008
Location
Finland
Lucky Red used to have that fee policy.
Not sure about Manhattan Slots.

Have you made another withdrawal from your player account in the past 28 days?

Was just thinking if you have, 80$ bonus + 2% of 1200$ would equal 104$. (80$+24)
Not that it's right. It should be 28$ sticky bonus + 2% fee 24$ which would be 52$ deduction.
Just wondering if they made a mistake at the cashier and deducted a wrong bonus amount (100% bonus instead of 35% bonus) from your withdrawal.

(I'm sure you are aware of this but if you withdrew to webwallets, are they in same currency as your player account? Neteller charges 2,5% and Moneybookers 1,99% currency exchange fees)

Yes, I have made two withdrawals within 28 days. My total deposits to Manhattan Slots are $2360 and I have cashed out $1625. I would not complain if they had taken 2%, but now they have deducted nearly 10%. My casino account and Neteller account are in same currency. Their email support is ignoring all my emails, so I don't know what's the problem.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Why are they even taking out ewallet fees when there's plenty of other casinos to play at that don't? :rolleyes:

I could understand it if you (or anyone else) made about 20 withdrawals a month for small amounts each time, but for 2? For a w/d that was over $1,000? Talk about petty. They want players to keep coming back, but if I were to play and win on my first deposit of the month and cash out, of course I wouldn't be back until the next month for fear that I'd win again and either have to pay to get my money, or wait a few weeks before I could w/d again.


ps: I agree with the $52 amount. That's what should be deducted - nothing more, nothing less, since the 2% ($1200 x 2% = $24) is in their terms, and then the additional $28 bonus.
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
Try emailing cashier_at_clubworldcasinos.com

I'd like to believe they've just deducted a wrong sticky bonus amount.
As said 104$ would equal a 80$ bonus and that withdrawal fee 24$.
(And your deposit was 80$ so it could just be an honest mistake)

I'm sure their cashier will reply within few hours.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Try emailing cashier_at_clubworldcasinos.com

I'd like to believe they've just deducted a wrong sticky bonus amount.
As said 104$ would equal a 80$ bonus and that withdrawal fee 24$.
(And your deposit was 80$ so it could just be an honest mistake)

I'm sure their cashier will reply within few hours.

The deposit was $80 and the bonus was $28. With 2% on the $1200 withdrawal, it comes out to $52 total.

They double dipped (52x2 = 104)...unless of course they consider deposits to be sticky bonuses as well....


:lolup:
 

Simmo!

Moderator
Joined
May 29, 2004
Location
England
You sure there wasn't a max-cashout T&C on the bonus that would limit the cashout winnings to the amount you recieved?
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
You sure there wasn't a max-cashout T&C on the bonus that would limit the cashout winnings to the amount you recieved?

Are you hittin the pipe again? :D

j/k....but seriously, The numbers add up too perfectly to just be a coincidence. And besides, no matter how you work the numbers, it's never going to match a set amount such as 10x D+B, 20x B or what have you :)
 

Simmo!

Moderator
Joined
May 29, 2004
Location
England
Are you hittin the pipe again? :D

j/k....but seriously, The numbers add up too perfectly to just be a coincidence. And besides, no matter how you work the numbers, it's never going to match a set amount such as 10x D+B, 20x B or what have you :)

Ah you say that, but $28 on a $80 deposit doesn't add up either. The OP may have deposited more than was necessary to collect the bonus and the final calculation was based on the qualifying part of the deposit and bonus only. Only speculating.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Ah you say that, but $28 on a $80 deposit doesn't add up either. The OP may have deposited more than was necessary to collect the bonus and the final calculation was based on the qualifying part of the deposit and bonus only. Only speculating.

Yes it does....$28 is 35% of $80...:thumbsup:
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
On the right corner we have the blue muppet and on the left we have the blue pfffft monster.

Tyrone2.jpg


:lolup:

[/derail]
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
The deposit was $80 and the bonus was $28. With 2% on the $1200 withdrawal, it comes out to $52 total.

They double dipped (52x2 = 104)...unless of course they consider deposits to be sticky bonuses as well....


:lolup:

Yeah. Just meant that them (CWC cashier) making a simple error and deducting a sticky bonus amount that matches the deposit 80$ instead of the 35% bonus (28$), would also equal 104$ with the withdrawal fee of 24$. As they do give out a lot of 100% bonuses to frequent players.
But like you said, as would double-charging the fees (2 x 52$) :D
 

palapaisti

Dormant account
PABnoaccred
Joined
Oct 30, 2008
Location
Finland
Got email answer from CWC Cashier:

Thank you for the email. Bonus money and transaction fee was removed from the balance, that’s why amount is slightly less than requested.
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Got email answer from CWC Cashier:

Thank you for the email. Bonus money and transaction fee was removed from the balance, that’s why amount is slightly less than requested.

Then they took $52 too much. The bonus was $28 and the transaction fee of 2% was $24.

How do they explain that one? Keep us updated. :thumbsup:
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This is NOT good news, and is unusual for the industry. They are NOT simply charging fees to deter "churning", but are now ROUTINELY charging fees for EVERY player who makes more than a single withdrawal per month. It's sheer GREED. You have ALREADY lost a fair bit to them, but they take even MORE when you manage to win some of your money back. Fees for loyal players (as opposed to those using the casino as a money transfer service), should be an operating overhead, and this is the industry norm. Very few casinos charge for ewallet withdrawals, and those that do often only charge a token amount, such as the Purple Lounge and Intercasino $1 fixed fee.

They are simply punishing players who play again within 28 days of winning (and withdrawing), so don't - play elsewhere for the rest of the month, and lose the money you won from Manhattan slots back to one of their competitors.
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
So this 2% rule seems to apply to all Club World Casinos. (As they only have one Cashier cashier_at_clubworldcasinos.com)
Although Lucky Red is the only one that has the withdrawal fee policy listed on their website's Cashier section.
Club Euro, Aladdin's Gold, Manhattan Slots and All Star Slots didn't seem to have it but still Manhattan Slots have taken the 2% fee.
I wonder if CWC rep could give us a view on this one?
 

palapaisti

Dormant account
PABnoaccred
Joined
Oct 30, 2008
Location
Finland
I asked them why the withdrawal fee is $104. I got the following answer:

"This is for all previous withdrawals too.

If you have any further questions please do not hesitate to contact us,"
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
I asked them why the withdrawal fee is $104. I got the following answer:

"This is for all previous withdrawals too.

If you have any further questions please do not hesitate to contact us,"

ROGUE.

'nuff said.

Now, on the other hand, if Bryan doesn't see this as a rogue practice, it certainly is not becoming of an accredited casino, imo.
 

palapaisti

Dormant account
PABnoaccred
Joined
Oct 30, 2008
Location
Finland
Got some more information (last time I have played in Club World, Aladdins Gold or Lucky Red is about year ago):

"I can see that you have made withdrawn thousands of dollars on your other accounts too – in Club World, Aladdins Gold, Lucky Red so total fee was much higher than this."
 
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