<div class="bbWrapper"><blockquote data-attributes="" data-quote="witchy56oh" data-source="post: 359479"
class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">
<div class="bbCodeBlock-title">
<a href="/forums/goto/post?id=359479"
class="bbCodeBlock-sourceJump"
rel="nofollow"
data-xf-click="attribution"
data-content-selector="#post-359479">witchy56oh said:</a>
</div>
<div class="bbCodeBlock-content">
<div class="bbCodeBlock-expandContent js-expandContent ">
hi they sent me a $20 free bonus i read all the legal mumbo jumbo and said i agreed. i won just over $10,349.00 on a progressive jacks or better game. i called them to see what documents i needed to send, they told me. then they told me that <b>since i hadn't made a deposit i could only get #50.00, by their bonus rules</b>. i looked all over the postcard they sent me and there was nothing that said that on the postcard.then i uninstalled it reinstalled it and read all the policies again and it still didn't say anything about making a deposit before you could get more than $500. so i called them and finally found the bonus rules in small print at the webpage. they told me that they would put my remaining 9800 into a separate account and everytime i made a deposit they would match it from that account at 100% match. i asked them why they couldn't at least put it in my account as a bonus and playthrough it which by the way is 1500 times the bonus. they said that wasn't possible. so like a fool i deposited $100 they did match it. i won $400 on a royal that wasn't progressive and then they took the bonus back to a $100. they said i had 6 months to use the bous but with over 9500.00 it would take me forever to deposit that much money. can anyone help me get my "bonus" money? tx for any help. witchy56oh
</div>
<div class="bbCodeBlock-expandLink js-expandLink"><a role="button" tabindex="0">Click to expand...</a></div>
</div>
</blockquote><br />
<br />
Well, couldn't you simply MAKE a deposit so that you qualify for all the winnings?<br />
<br />
I suspect you are NOT being told the truth by support, or at least not the WHOLE truth. You might find that even if you HAD deposited, the rule would STILL apply, but for a different reason.<br />
<br />
Placing the excess in a "special account" that you can keep on drawing on to get 100% matches is a trick. Players WITHOUT this feature could probably get even BETTER offers than 100%. I have a CD from them, and the second deposit offer is 300% - much better than this "special account".<br />
<br />
Promotional CDs are clever devices, they manage to get you registered WITHOUT exposing you to the sneaky terms and conditions. The software itself has terms and conditions that you agree to before installing the software, but these are often INCOMPLETE, being concerned with the SOFTWARE, rather than the account with a specific operator.<br />
<br />
Mandarin Palace now seem to have expanded out of the USA, since I have a CD, and am CLEARLY not in the USA, and they must have bought my address from a non-USA mailing list in order to get my name associated with my postal address.</div>