Hi,
I dont speak very good english but i hope you understand.. i got that problem in casino and also found it..
I make a deposit (i dont say that casino name at this moment because i don't know if there is some problems for me?) one month ago.. i deposit 400€ and got a 200€ welcome bonus. I play this bonus some slots games and roulette, i lost everything (bonus + own money) _but_ not 0,70€.. so my account was still 0,70€
I start playing 25.11 again in casino, i make some deposits and i was lucky.. i won 1735€ but here starts the problems:
Because there was 0,70€ in my account the wagering balance is 6300€ (!!), and i cannot get any money out.. i talk about 10 times in chat and today last time with manager. He says that i need wager all my money in my account because there is left that 0,70€ (70 cents) and then i can withdraw my money.
I ask is it possible to remove that 0,70€ and i can then withdraw my money what i have won; he say "no, this is like every casino's works". Also in the terms of bonus are this: "All bonuses and any money won from that bonus will be erased from the players account after 21 days of inactivity. This only applies to players with a remaining bonus balance" - but they say this not remove the wagering.. and this is a normal to do this. And it is my fault because i dont play all my money in account. And also chat people told me "it is normal that all bonus cannot be completed if you dont have enough money"
I also got a bonus 25.11 (when i open my account again) and i ask chat people to remove all bonus money what i have in my account, and he didn't tell me nothing about this old 0,70€ - he only remove the new bonus money.
At this moment because i really didn't know what to do and this is huge money for me i just do what the manager ask me to do in chat, and i play that money.. i use 6300€ wagering and lost 730€ and my account have now 1003€ and i try to withdraw this.
I hope there is not any problems with me because i told this..