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Main Street group refuses bonus AFTER I lost much more than the promised obnus.

Discussion in 'Casino Complaints - Bonus Issues' started by Tester, Dec 26, 2006.

    Dec 26, 2006
  1. Tester

    Tester Quit Gambling

    I got promotional emails form them for 20% bonus on a 5K deposit.
    I deposited in VCO and LVUSA accounts (for both I got the promo email!)

    I played with both deposits, ending with a lose of over 1K each.

    When I asked for the promised bonus they told me they decided to exclude me from bonuses from now on.

    That is fine and dandy, but "first pay, then lock". They should pay what they promised, especially as I lost while playing for their bonus.

    That was in 2003. I tried to argue with them for no avail.
    A year ago I tried again to PM their representative here (VSummer) who told me that now they cannot accept players form my country, but if they will be able to do so, they will consider the case again.

    Now they are able to accept me after changing software. I contacted him again. and "after review" he told me that I will not get the promised bonuses.

    Is that honest in your opinion?
    A player was promised a bonus. Lost a grand while playing the rules, and then he is not getting the promised. Just sweet the lose!
    Last edited: Dec 26, 2006
  2. Dec 26, 2006
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    House-Husband and Casino Advisor
    Bexhill on sea, England
    Are you trying to claim the bonuses you 'earned' in 2003?
    If so, I'm not surprised they refused.

    I agree it was not fair to not give you the bonus in 2003, but that should have been finalised at the time.
    Will they give you new deposit bonuses now?
    If not - go elsewhere - there's plenty to chose from.
  4. Dec 26, 2006
  5. Tester

    Tester Quit Gambling

    They were not very reputable at the time, so I was unable to press the issue at the time.

    Now they claim to have put their act together.
    I am just checking whether they are serious in being OK with players.

    BTW, is there a rule that after refusing - dishonestly - to pay for tyhree years, they stop to owe me the money?

  6. Dec 26, 2006
  7. soflat

    soflat Senior Member

    SO you deposited $5000, lost $1000 of it, and then they didn't want anymore business from you? If so, that is strange indeed.
  8. Dec 26, 2006
  9. Tester

    Tester Quit Gambling

    My problem is not whether they want future business with me.
    They promised a bonus which they did not honored.

  10. Dec 26, 2006
  11. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Although more than 3 years have lapsed, there is nothing wrong in reopening the case and get your due bonuses. What matters is the reason for the refusal of the bonuses in question. Since the casinos are the same and the group is the same, they should rectify things if what they had done before is wrong. That would only enhance their reputation otherwise why should they be accredited. Maybe the group's forum rep would like to address the issue here.
    2 people like this.
  12. Dec 26, 2006
  13. winbig

    winbig Keep winning this amount.

    If there wasn't a term listed that barred getting bonuses from more than one casino in the group, I don't see why they wouldn't let you have both of the bonuses. Even if that clause was in there, you should at least get the bonus for one of the casinos.
  14. Dec 26, 2006
  15. Tester

    Tester Quit Gambling

    No such rule at the time.

  16. Dec 26, 2006
  17. soflat

    soflat Senior Member

    Did they tell you why you weredenied the bonus?

    Or if not do you know why the might have denied the bonus?
  18. Dec 26, 2006
  19. Tester

    Tester Quit Gambling

    Because they did not like my play anymore.

    So far that they pay owed bonuses, this is legitimate. But they still owe me bonuses earned BEFORE they told me I am unwelcome (indeed, they even sent me an invitation to take part in the promo)
  20. Jan 3, 2007
  21. tim5ny

    tim5ny Quit Gambling

    Just find one good casino with your preferred software and play there.... period! This chasing bonuses nonsense always leads to trouble. I have no pity for bonus hunters who run everywhere looking for a deal and then come here crying when they get bitten.
  22. Jan 3, 2007
  23. tencardcharlie

    tencardcharlie Dormant account

    The playboy mansion.
    I don't really think this should be a matter of 'pity'. If a casino has given him an offer and he has followed the t&c they should honor it. Period.
  24. Jan 3, 2007
  25. tennis_balls

    tennis_balls Dormant account

    fish n chips promoter
    Albuquerque, NM
    both casinos he mentions are on the CM accredited list
  26. Jan 3, 2007
  27. GOCC

    GOCC Banned User - violation of <a href="http://www.cas


    So if the shop you always bought your clothes from was selling a pair of trousers 40% MORE than the shop 1 mile down the road and you knew this, you wouldnt go to the shop that was cheaper.

    The T&C are there. If the casinos stick by them there should be no problems
  28. Jan 3, 2007
  29. tim5ny

    tim5ny Quit Gambling

    If the day ever comes when I go to buy a pair of "trousers" I'll let you know. :lolup:
  30. Feb 3, 2007
  31. Tester

    Tester Quit Gambling

    Still not paid

    I am still not paid.

    I thought they were in the business of being honest iwth customers and paying stiffed palyers.

    "Management decided" :rolleyes: not to pay me.

    Great jurors!
  32. Feb 3, 2007
  33. mikepipe

    mikepipe Dormant account

    still progressing
    But it would be very interesting for the members of this forum, if the case were so flat that you deposited 5k, lost 1k and then they did not give you a bonus.
    If there was nothing else involved, i would call it stupidity from the casino.
    There is apparently non reason.
  34. Feb 5, 2007
  35. Tester

    Tester Quit Gambling

    They did not love my business

    Not liking my business is one thing.

    Not paying a promised bonus after player deposited and lost. Is unfair.
    1 person likes this.
  36. Feb 6, 2007
  37. cyprean

    cyprean Banned User PABnononaccred

    IMHO if they promised you something they should also deliver it. Being in the CM accredited list also means that they should honour their T&Cs and treat their customers well. They should not playing rogue tricks if you played by the rules and conditions.

    Just pay the player if he has a case.
    3 people like this.
  38. Feb 9, 2007
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    This was my response to Tester last month when he PABd

    But if you really want a bonus, I can always ask to see if they have anything they would be willing to offer you. But it seems clear to me they don't want your business.

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