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Magical Vegas - help please

Discussion in 'Casino Complaints - Bonus Issues' started by dkh09, Mar 3, 2017.

    Mar 3, 2017
  1. dkh09

    dkh09 Newbie member PABaccred


    I have been playing at this site for a few days and did not take any of the welcome offers, wagering around £2.5k. I was playing a slot at £3.50 stake and then upped to £7.00 for a while (c. £1k) - when I went to add more funds I noticed this 'Moolah' credit that I had available, which I could exchange for £9.00 cash / bonus with 10x wagering. Thought nothing of it and went ahead, obviously only lasted 1x stake as I was still on £7.00 spins. I didn't win anything and continued to deposit (£100.00 a time) then I did actually win a couple of £k. I am now worried because when checking the promotional terms (which are near impossible to find, only found on an email link from them) the max stake for wagering a bonus is £5.00.

    The terms listed on the 'Moolah' section (titled 'info' and 'terms') do not have any mention of a max stake, just a caveat at the bottom saying 'General Promotion and Bonus terms apply' with no link to these terms. The standard Terms and Conditions which are the only ones that I could find on their website at the time do not mention bonus terms or a link to these terms.

    The bonus status says wagering complete and I've requested a w/d but I'm really concerned. What are everyone's thoughts on this? The way I see it is I didn't win anything with the £9.00 but I did win with my own cash afterwards.

    Where do I stand? Really dont want to get screwed.


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