Magic Gold Heads Up

[suzecat]

Woe is me for depositing at this casino. This is a heads up to all forum members to be aware of their practices.

Please wait for a site operator to respond.
You are now chatting with 'Casino Help'
Casino Help: Hello! Welcome to our Live Help Service. How may I help?
suzecat: Hi! I made a cashout on 6/15/05 at 1:47am. Have not received money yet.
Casino Help: Thank you, one moment please..
Casino Help: as I can see on your account that your withdrawal request has been denied
Casino Help: on 6/23
suzecat: Why was it denied?
Casino Help: because the last coupon You have redeemed was a $25 coupon
suzecat: I also made a $25 deposit.
Casino Help: the maximum cash out of that coupon is 5 times the bonus amount
suzecat: Where does it say that?
suzecat: So why was it not processed for the $125?
Casino Help: Thank you, one moment please..
Casino Help: please I send the link where You can find the Terms and conditinos
Casino Help:

You do not have permission to view link Log in or register now.

suzecat: OK, I read it, but this was not a free chip, it was a match play chip.
Casino Help: Unless otherwise stated along with the bonus offer, all free chips, cashback bonuses, deposit insurances, birthday bonuses and non-deposit bonuses etc are subject to 40x playthrough on slots with maximum cashout of 5x.
suzecat: That does not apply to this situation.
Casino Help: It means any bonuses (etc) have max cash out 5 times bonus amount
suzecat: I made required playthrough and cashed out. Pay me.
Casino Help: yes, the maximum cash out is $125
Casino Help: so please make another request for $125
suzecat: OK< I will. Is it going to take another 8 days?
Casino Help: unfortunately yes.
Casino Help: we are processing withdrawals on Mondays
Casino Help: and it will takes 7-10 days from the approval
suzecat: Is this a Tony Friedman casino?
Casino Help: yes
suzecat: And what about the "instant payouts" you advertise?
suzecat: Are you getting a lot of complaints from Montana disputes?
Casino Help: It can be cash out eariler I just gave to You the latest date
suzecat: OK, let's see how long it takes.
suzecat: I would like a copy of this chat for my records.
Casino Help: all right, as You wish
suzecat: Do you want to add anything to the chat before I sign off?
Casino Help: No, but You have anything else which is not clear?
suzecat: I think I understand completely what you are saying. You deposit at this casino and you win and you don't get paid.
Casino Help: Im sorry but I have never said that
suzecat: But banking has.
Casino Help: I said that every coupon has its own wagering and cash out requirements
Casino Help: and generally its 5 times bonus amount
suzecat: Which you don't find out about until you cash out.
Casino Help: Im sorry but Im not the banking department.
Casino Help: If you are not happy with my answer, You can send email to
suzecat: There was nothing about 5 times the bonus when I redeemed the coupon.
Casino Help: support@magicgoldcasino.net
Casino Help: Im sorry I can understand You
Casino Help: but as I realised there is a lot of problem from misunderstanding
Casino Help: and because our players are not read the Terms and conditions before play.
Casino Help: and of course they get disappointed
Casino Help: Im sorry for that
suzecat: No, not disappointed. It is called false advertising.
suzecat: I will have to let people on the boards know about this because I don't want it to happen to anyone else.
suzecat: They will laugh at me for depositing at a Tony Friedman casino.
Casino Help: Im extremely sorry
suzecat: I thought Magic Gold would be different because it was a part of Rising Star.
suzecat: I am going to go withdraw the $125 and see what happens.
Casino Help: all right, I wish all the best
suzecat: Thanks, I am going to need it.
Casino Help: Thank you for contacting us, and Good Luck!

Anyone want to place a bet on whether I will ever see any of the money I won?

BTW, I was playing deuces wild video poker and hit four deuces. That part was fun.

The coupon I redeemed was for a first deposit bonus. The terms, as posted on their web site, are:

Code: Q48WF
Bonus: 100% FREE
Deposit required: y
Restrictions: 1st Deposit Bonus. Get 100% FREE when you deposit from $25 to $150. Playthrough is 40x deposit and bonus. Games excluded from playthrough: roulette, baccarat, craps, war, blackjack.
(valid 2005-03-24 - 2006-03-24)
Where is the 5x chip max? What am I missing?

 

[Macgyver]

Doesn't look like you're missing a thing ... besides, you played dueces wild video poker and the CS says this:

Unless otherwise stated along with the bonus offer, all free chips, cashback bonuses, deposit insurances, birthday bonuses and non-deposit bonuses etc are subject to 40x playthrough on slots with maximum cashout of 5x.

So, even a cashout of $125 would be turned down since you didn't play slots (that you've said).

Montana, here you come ...

 

[realwtfsup]

Doesn't look like you're missing a thing ... besides, you played dueces wild video poker and the CS says this:



So, even a cashout of $125 would be turned down since you didn't play slots (that you've said).

Montana, here you come ...

Code: Q48WF
Bonus: 100% FREE
Deposit required: y
Restrictions: 1st Deposit Bonus. Get 100% FREE when you deposit from $25 to $150. Playthrough is 40x deposit and bonus. Games excluded from playthrough: roulette, baccarat, craps, war, blackjack.
(valid 2005-03-24 - 2006-03-24)[B/]

She used that bonus code. So other terms are in effect.

 

[suzecat]

Chapter 2

I think I am figuring out what the casino's game is here. Some smuck in CS tells you your cashout is denied except for a small portion. So you go back in to the casino and wrecklessly wager what is left, hopefully to lose it all.

However, you do more checking and find out they are full of total BS and don't lose it all.

This is fascinating:

Please wait for a site operator to respond.
You are now chatting with 'Casino Help'
Casino Help: Hello! Welcome to our Live Help Service. How may I help?
suzecat: Sorry I lost my connection earlier.
suzecat: The 5x max is for NON depositing players.
suzecat: I deposited.
Casino Help: no, for non depositing player is 2 times bonus amount
Casino Help: for depositing players is 5 times bonus amount
suzecat: That is not what your website says. It says 5x for nondepositing and says nothing for depositing.
Casino Help: yes, I made mistake
Casino Help: for non depsiting player the max cash out is 1 time bonus amount
Casino Help: I can paste the website for You
Casino Help: Depositing players may cashout unlimited free chips at 5x chip amount up to $50 maximum, provided at least one deposit and matchplay coupon/bonus is redeemed between each free chip.
Casino Help:
Casino Help: Non depositing players are permitted one free chip cashout of up to 1x free chip amount providing all requirements are fully met. No further free chips may be cashed out unless he/she becomes a depositing player.
suzecat: I deposited. I am not a nondepositing player!
Casino Help: so Depositing players may cashout unlimited free chips at 5x chip amount up to $50 maximum, provided at least one deposit and matchplay coupon/bonus is redeemed between each free chip.
suzecat: But it was not a free chip that I redeemed. It was a coupon for a first deposit bonus. Each coupon has it's own individual wagering requirements attached. Your Playthrough Balance (in the Cashier section of the casino) shows you how much you need to wager to fully redeem your current coupon. Every time you place a bet, your Playthrough Balance will decrease by that amount. When it reaches zero you have fulfilled the wagering requirements and are free to cash out the coupon and any winnings gained according to the coupon terms and conditions. Please note that games such as roulette, baccarat, craps and blackjack are usually excluded from coupon playthrough.
Casino Help: Im sorry but can I ask are You joking with me?
suzecat: No I am not.
Casino Help: before I explained to You what about matchplay coupons and depositing bonuses
Casino Help: I can paste again the site
Casino Help: Unless otherwise stated along with the bonus offer, all free chips, cashback bonuses, deposit insurances, birthday bonuses and non-deposit bonuses etc are subject to 40x playthrough on slots with maximum cashout of 5x.
suzecat: The 5x is for nondepositing players.
Casino Help: and I also explained to You what does etc means
suzecat: Etc does not mean for depositing players
Casino Help: it means that also the depositing bonuses are included under this reguletion
suzecat: It does not say that. The rules for depositing players are shown totally separate from the rules that talk about 5x max.
Casino Help: what I pasted before it did not say anything about depsoiting players or non depsoiting players
Casino Help: I can paste it again
Casino Help: Unless otherwise stated along with the bonus offer, all free chips, cashback bonuses, deposit insurances, birthday bonuses and non-deposit bonuses etc are subject to 40x playthrough on slots with maximum cashout of 5x.
suzecat: Yes, I saw that. It is posted in section for nondepositing players.
Casino Help: please if You find in this one sentence the words non depsoiting player or depositing players please tell me where
Casino Help: Im sorry, I wish to help to You
Casino Help: but I can not
Casino Help: I dont know what You are talking about
Casino Help: Im sorry
suzecat: Go to banking section and click on link for bonuses. There are several sections about rules and the rules for nondepositing players and depositing players are two separate sections.
Casino Help: go to the link:
Casino Help:

You do not have permission to view link Log in or register now.

Casino Help: First You can see a box which is says about POLICY ON FREE CHIPS
suzecat: Yes, and this was not a free chip!
Casino Help: under that you can find another box writing: MATCHPLAY COUPONS AND BONUSES
suzecat: I redeemed a first deposit bonus. I had to deposit to get bonus, it was not free.
Casino Help: Please read the sentences in the box: MATCHPLAY COUPONS AND BONUSES
Casino Help: If You find in that box any word depositing or non depositing player please let me know
Casino Help: are free to cash out the coupon and any winnings gained according to the coupon terms and conditions.
suzecat: If you have a deposit to get a matchplay bonus, then of course you are a depositing customer.
suzecat: And the terms and conditions for the coupon I redeemed do not limit the amount of cashout to 5x.
Casino Help: All right, as Im not the banking department, Im not the authorized person to tell You about withdrawals
suzecat: No kidding.
Casino Help: I just tried to help, why Your request have been denied
suzecat: And if the banking department would answer my emails, then I would not have to ask you.
Casino Help: Thats why I tried to help You.
Casino Help: but I guess I could not
suzecat: Is there a phone number for the banking department?
Casino Help: Unfortunately we do not provide phone support
Casino Help: I wish to help You
suzecat: How convenient.
Casino Help: but how? Tell me.
suzecat: Well, tell banking department to pay me the money I won and that would be very helpful.
Casino Help: Okay, please try to send YOur email now
Casino Help: and I will print it out and I will forward it straight to my manager
Casino Help: to support@magicgoldcasino.com
Casino Help: please
Casino Help: and hold on
suzecat: OK
Casino Help: I will check out our inbox if we get it
Casino Help: all right, I got it now
Casino Help: I promise I will forward it
Casino Help: and also put a not on it
Casino Help: I hope they will get back to You soon with their respond
suzecat: Me too, thank you for your help.
Casino Help: You are very welcome
Casino Help: all the best
Casino Help: and good luck!



Maybe they just hope to wear you out so you will give up?

 

[suzecat]

Chapter 3

The miscommunication problem at this casino is not on the player's part. It is on management's part. Apparently there is a problem with the servers between the casino and Neteller and my cashout was not denied at all! However, I did go in and wager a bit of the money left over so now my cashout is down by about $100. Lesson to be learned: don't trust what live chat tells you.

BTW, Neteller will intercede if you have problems being paid.

Dear SUSAN,

Thank you for your email! Unfortunately we've been trying to process
your cashout since yesterday but there is a technical problem in
communication somewhere between our server and NETeller's server.
We're all working to fix this soon as possible and your iwthdrawal
will be processed for you soon. Thank you for your patience!

Regards,

Chelsea
MagicGoldCasino
help@magicgoldcasino.com
------------------------------------------------------------------------
Mesuzecat@aol.com
Mesuzecat@aol.com
I checked my Neteller account today and saw that my $xxx cashout from 6/15/05 was sent to my Neteller account (NT4996078 is the NT code). The problem is that it was reversed after you sent it so it is not available in my Neteller balance. Could you please send it to my Neteller again? Thank you so much.

 

[Thatchatch]

Hi all,

Thanks for the heads up Suzecat,

A lot of casinos seem to have a copy of a book entitled:

Excuses and stalling tactics.

If one excuse or tactic doesnt work, just flip the page for another one!

Regards,

 

[MrWolf]

Casino Help: I promise I will forward it
Casino Help: and also put a not on it QUOTE]

The second line's very telling!

I'm glad you finally got your money suze. When I hear about players jumping through hoops to get what's rightfully theirs, it makes me wonder why anyone would even think about playing at such a ramshackle set up. Stick to the likes of 32Red, iNetBet, Trident Lounge, and Bellerock if you want to get paid, and quickly at that.

 

[suzecat]

Chapter 4

Mr. Wolf,

Thanks for your encouraging words. However, at this moment I have not been paid. They have acknowledged owing me the money. They have attempted to pay me through Neteller but are telling me that the server between Neteller and their casino is not functioning properly. What do I believe? I think the Neteller payments declined because they did not have sufficient funds in their Neteller account to pay me. Of course they are always free to dispute this and pay me the money I won. I will update this thread accordingly.

 

[suzecat]

The End

I am pleased to find that Magic Gold paid my winnings today to my Neteller account. However, let me stress that if I had paid attention to what live chat had told me a week ago, I probably would have lost more than half of the winnings. CAUTION: this is a shady outfit who tries to be clever when you win! BTW the "instant payouts" on their website is BS.

 

[GemG7]

Their website actually advertises instant cashouts? That's a joke, it took them over two weeks to pay me and it wasn't a large cashout either.