Mel litchfield

Dormant account
Someone, please help me. I made a withdrawal from Golden Casino for over 2 weeks ago of $600. It has yet to post to my checking account. I call, get put on hold for 20 minutes and I get the run around. they tell me that accounting is looking into it, yet I am not allowed to talk to anyone in that dept. I am starting to think I am not going to get my money. What do I do???