M G TOURNAMENTS

[jas2587]

You buy in they should allow the Full time frame
not cut you short by 5:22 outta 10 minutes
this is just so un
I emailed them their reply was
I have confirmed with our technical helpdesk and they have advised us that all is well with the casino software.This would be with regards to the lobby, tournaments, all games, casino server, etc.
uninstall the casino
make sure pop up is disabled
delete temp files an cookies

here is my buys from their playcheck
14250 View Transaction 11/23/2007 10:22:41 AM Tournament Slot - Loaded - Register for Multiplayer Tourn.: Real -5.00 45.00
14251 View Transaction 11/23/2007 10:26:22 AM Tournament Slot - Loaded - Tournament ReBuy: Real -5.00 40.00
14252 View Transaction 11/23/2007 10:28:14 AM Tournament Slot - Loaded - Tournament ReBuy: Real -5.00 35.00

so tell me what you see on the time of the rebuys
Thanks

Cindy

To me this is not a huge loss on their part they are making a huge profit
when the time limit on the tourney is 10 minutes an you buy in an get betweem 2 1/2 minutes an 4+ minutes just look at the times on the rebuys above all for the same tourney

an they say it is my pc but they are having micro look into it

why did I rebuy I was in 7th place if I woulda got the full time limit I mighta made 1st but........


Cindy

 

[spearmaster]

To me this is not a huge loss on their part they are making a huge profit
when the time limit on the tourney is 10 minutes an you buy in an get betweem 2 1/2 minutes an 4+ minutes just look at the times on the rebuys above all for the same tourney

an they say it is my pc but they are having micro look into it

why did I rebuy I was in 7th place if I woulda got the full time limit I mighta made 1st but........


Cindy

As I pointed out - you should rebuy only if you have a reasonable chance of making profit. In most situations this would not be the case.

As for the problems you're experiencing - my experience indicates that the timer is run on your computer, not according to their server time - so it's likely that there is something strange about your computer, but exactly what remains to be seen.

In your case, I would look at the following points:

* Is your computer clock running normally?
* Is your Flash Player the latest version available?
* Have you scanned your computer for viruses/trojans?
* Do you enable or disable Javascript in your browser?
* Are you using any software to simulate mouse clicks (on "Spin" or "Bet Max")?

I have noticed occasionally, when clicking, that the timer occasionally speeds up a second. Makes no difference when I play Tomb Raider, but conceiveably could cost me a spin or two at Thunderstruck.

 

[jas2587]

As I pointed out - you should rebuy only if you have a reasonable chance of making profit. In most situations this would not be the case.

As for the problems you're experiencing - my experience indicates that the timer is run on your computer, not according to their server time - so it's likely that there is something strange about your computer, but exactly what remains to be seen.

In your case, I would look at the following points:

* Is your computer clock running normally?
* Is your Flash Player the latest version available?
* Have you scanned your computer for viruses/trojans?
* Do you enable or disable Javascript in your browser?
* Are you using any software to simulate mouse clicks (on "Spin" or "Bet Max")?

I have noticed occasionally, when clicking, that the timer occasionally speeds up a second. Makes no difference when I play Tomb Raider, but conceiveably could cost me a spin or two at Thunderstruck.

computer clock right on the money

Flash player yep newest version

PC scanned daily for virus an trojans
also do adaware an spyware check

not sure where to look to see if java is enabled or disabled
lol but I can play at pogo if that might answer the ?

no no software to simulate mouse click

also I can go an play loaded an other games just fine
others in forum in this post state they have the same problem also
Cindy

 

[spearmaster]

Playing the game isn't the problem - the problem is in the way the tournament software operates the clock...

Do you notice any other unusual stuff happening on your computer (for example, Flash movies running fast or at strange speeds)?

 

[jas2587]

no everything has been running fine

so that is what i cant figure out
when I play the Free tourneys there

I dont get the boot before the time limit has run out

so..............

makes 1 wonder

Cindy

oh an Thanks

 

[spearmaster]

It just boots you out with no explanation, no pause or hang or anything?

And it doesn't happen during the free tourneys?

Now that's weird. At the very least I think MGS owes you some money back.

 

[jas2587]

I buy in 1st time spinning away an then up pops the rebuy
so I rebuy (wasnt watcjhin the timer)
an noticed dang up pops the rebuy again an not even 5 minutes has passed
this happened several times
I emailed them they sent the email
oh ck temp files dump cookies etc
told them I do all that before entering a casino
as they all use that line
then I sent them a copy of the times that I had bought in an rebought in an said see for yourself
the times dont add up
so they reply we have sent your info to MG they asked for account# an user name I also pointed them to this thread because they had replied to my complaint with the standard it is your pc email
so by the time they discover the problem the tourney will be over
oops im rambling

no it doesn't happen during the free 1's

Thanks

Cindy

 

[brianzz]

Same experience I've had, seems to happen ALOT on loaded, both times I've played a pay loaded tournament it's kicked me out within 2 to 3 minutes and demanded I rebuy.

The only real way to prove they're cheating, yes I said MG is cheating tournament players, is to take a video capture of your entire tournament time. They can't deny video evidence. If they can rig a tournament to kick you out, they can do about anything. I honestly still belive there's fake planted names to win some tournaments, like a few weeks ago I played a freeroll TS, I always keep the top 5 on the screen for jollies, and within 10 seconds of the tournament starting someone already had 25000 in wins.. complete BS

Spear, I asked Royal Vegas for a refund after I was kicked out of one and they told me under no circumstances was there to be a refund for a tournament.

 

[vinylweatherman]

Same experience I've had, seems to happen ALOT on loaded, both times I've played a pay loaded tournament it's kicked me out within 2 to 3 minutes and demanded I rebuy.

The only real way to prove they're cheating, yes I said MG is cheating tournament players, is to take a video capture of your entire tournament time. They can't deny video evidence. If they can rig a tournament to kick you out, they can do about anything. I honestly still belive there's fake planted names to win some tournaments, like a few weeks ago I played a freeroll TS, I always keep the top 5 on the screen for jollies, and within 10 seconds of the tournament starting someone already had 25000 in wins.. complete BS

Spear, I asked Royal Vegas for a refund after I was kicked out of one and they told me under no circumstances was there to be a refund for a tournament.

Their terms clearly state "malfunction voids play". Are we to believe this is only the case when the player WINS?
I doubt MG are deliberately cheating, they are plain incompetent. This joins a long line of software glitches that take months, or even years, to sort out because they are too arrogant to accept the possibility that it might NOT be a fault on the player's set up.
They need the proof rammed down their throat to accept blame, something I once managed (and got a free restaurant dinner out of 32Red for)

If you can replicate these faults at 32Red (unless you are from the USA), there is a far better chance of a proper diagnostic investigation, as they are far less inclined to just shoot out the standard "your PC" E-mail.

I played the Loaded tournaments and had no problems, and I DIDN'T use the continues after a crap first round, and didn't bother with the rebuys.
Although I often use all the rebuys, I only play events with decent prizes, and often this is just the Weekender, which is STILL the normal 3 days despite what it says in the tournament lobby. I still think it would be worth using all the rebuys if the field is small, and there is no truly impressive score in first place.
Free tournaments are always worth a shot, and I am playing the Jackpot Factory semi-finals and the win o rama. It is only possible to qualify once for the final, just as with the weekender, no matter how often you play. I have not seen the suggested rule limiting entries to the semi-finals, and the tournament software is set to prevent multiple entries, it will give an error message if you try to enter a tournament twice by clicking on it from a different casino. It means you CANNOT split play between accounts to mop up small balances or comp point redemptions

 

[spearmaster]

Spear, I asked Royal Vegas for a refund after I was kicked out of one and they told me under no circumstances was there to be a refund for a tournament.

If no refund, then at least a free entry into an equal-valued tourney. You should be entitled to receive what you paid for in full.

It is only possible to qualify once for the final, just as with the weekender, no matter how often you play.

Yeah, I agree, I think that kinda sucks. Simmo's qualified more than once for the weekender, at least I think you should be entitled to one free continue or something.

 

[ballysdb]

I've been trying to play the free tourneys all day at Royal Vegas. I can register but it never goes into the 30 second countdown and it never starts. Anyone else having this problem?

 

[spearmaster]

sometimes it starts late, and sometimes you have to reconnect. Very irritating. If it says cancelled, just hang around for up to an hour longer, it will usually start up sooner or later.

 

[jas2587]

I got this email from them:

Hi Cindy

Thank you for contacting the VIP Support Desk.

We understand your frustration at not being able to enjoy the tournaments fully and have requested Micro Gaming to plook in to this for us.

In the mean time there are forums out there that specializes in casino tournaments and normally have excellent support manuals shoul;d a player have problems participating in a tournament. One such example is:

You do not have permission to view link Log in or register now.

We would also like to have a look at the following information regarding your computer:
CPU Speed
Ram Memory
Available Hard Drive space
Operating System

Thank you for your patience and understanding while we attend to your request.
Regards
Francois

VIP Support Host

ok I know my ram
how do I find out the speed on my pc
ram Memory
available hard disk space

Thanks
Cindy

 

[chuchu59]

sometimes it starts late, and sometimes you have to reconnect. Very irritating. If it says cancelled, just hang around for up to an hour longer, it will usually start up sooner or later.

Started playing these tourneys from yesterday. Usually the cancelled tourneys will resume within 5 minutes. BTW, won one of these for $15 at T/Struck today.

 

[bb28]

Info for Cindy

I'm assuming you are running WinXP. If so hit start, then control panel, then system. You should see something similar to this.
In order to get your harddrive info, go to my computer, hit view at the top of the menu bar and select details. That should get you what you need.

 

[spearmaster]

In the mean time there are forums out there that specializes in casino tournaments and normally have excellent support manuals shoul;d a player have problems participating in a tournament. One such example is:

You do not have permission to view link Log in or register now.

Classic - I like this casino already! The troubleshooters, however, are currently here in CM

BB's directions are good for RAM - available hard disk space, go to My Computer, then right-click on your Drive C:, Properties.

CPU speed - sometimes it will be reported where the RAM amount is, but usually not - so when you next boot your computer, try and catch the line which says "AMD" or "Intel" - the stuff following is the CPU information.

Chuchu - congrats. I still have yet to win one... the other day it actually took one hour to resume from a cancellation - I know because I assumed it was gone and Simmo had missed it - he came an hour later, and all of a sudden it kicked into gear. Maybe Simmo's the hamster on the gear wheel?

 

[chuchu59]

You can now also play Loaded and Avalon at these tourneys. Tried one called Champions League tourney yesterday (Loaded) with only 54 runners but finished out of the money. If you enter these do not press Max Bet otherwise you will get 10 spins only as the Max Bet is 500 coins and you only have a 5000 bankroll. I wasted 20% of my chips on the first two spins and got nothing.

 

[jas2587]

still no reply from MG an I dont expect 1
ended up in 10th place an got $62.50
after throwing $30 into it trying not to get
the boot after 2 to 4 minutes

Thanks All for input an
Good Luck
Cindy

 

[SlotsWizard]

I don't know why I bothered to play, but I just placed in the weekender feeder/satellite. Ten minutes of my life I wasted so that I could get the free entry into a tournament which I have zero chance of winning (can't deposit therefore can't rebuy).

 

[Jufo]

MG Weekender

I don't know why I bothered to play, but I just placed in the weekender feeder/satellite. Ten minutes of my life I wasted so that I could get the free entry into a tournament which I have zero chance of winning (can't deposit therefore can't rebuy).

You would probably hate it if you won huge on the first round but got no means to protect your win with rebuys.

Two weeks ago I played the Weekender and after rebuys I ended up with 46950 score and 7th place (700$ win) but by the time Weekender ended I was knocked down to 11th place which only paid 200$. I really hated being knocked down at the last minute.

Not only that but the next weekend I checked the Weekender scores and 1st place had 48500 and 2nd place had 46500 so the same score I got a week before would have paid me 2nd place and 2400$!

So I won 200$ instead of 2400$ playing at the wrong time. So I guess it pays off to wait for a weekend when there is less competition.

 

[jas2587]

Just got this from them what a joke do they really think we are this stupid
you would know if you had to relog in which I didn't have to but.....

Hi Cindy

Andrew here from the Royal Vegas Casino.

We have received feedback from Microgaimng and they have informed us of the following:

Remember that an MPV tournament requires constant connection to the MPV system, much like Internet Poker Play. If you lose connectivity between spins the Casino merely attempts to reconnect to the gaming server at the next spin.

If an MPV player is disconnected then they'll have to log in again and rejoin the tournament they were playing. Unfortunately this will mean losing playing time. As MGS cannot be held accountable for individual player connectivity issues we cannot offer compensation in such cases.

If the you can give us the correct information about the tournament that you were playing in then we can attempt to establish what went wrong.

The above explanation is the most likely but I won't name that as the cause before investigating properly.

I have resent the game history to MicroGaming including all the information that we could find on it on our system. And am still awaiting their response, we will keep you updated on our findings.

We appreciate your patience and understanding in this matter.

Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.

Kind Regards

VIP Support Host
Andrew



Cindy

 

[vinylweatherman]

Just got this from them what a joke do they really think we are this stupid
you would know if you had to relog in which I didn't have to but.....

Hi Cindy

Andrew here from the Royal Vegas Casino.

We have received feedback from Microgaimng and they have informed us of the following:

Remember that an MPV tournament requires constant connection to the MPV system, much like Internet Poker Play. If you lose connectivity between spins the Casino merely attempts to reconnect to the gaming server at the next spin.

If an MPV player is disconnected then they'll have to log in again and rejoin the tournament they were playing. Unfortunately this will mean losing playing time. As MGS cannot be held accountable for individual player connectivity issues we cannot offer compensation in such cases.

If the you can give us the correct information about the tournament that you were playing in then we can attempt to establish what went wrong.

The above explanation is the most likely but I won't name that as the cause before investigating properly.

I have resent the game history to MicroGaming including all the information that we could find on it on our system. And am still awaiting their response, we will keep you updated on our findings.

We appreciate your patience and understanding in this matter.

Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.

Kind Regards

VIP Support Host
Andrew



Cindy

NOPE - It's still a malfunction whatever the cause, and "malfunction voids play". If we were to WIN a tournament because of connectivity issues messing with the playing time and coins in the opposite direction I am sure the play will be voided in that case, with the entry fee refunded.

It is a design fault at THEIR end that causes the player to suffer disadvantage during a connection failure due to time continuing to count down. The tournaments could have been designed with the safeguards of normal casino games, in that a player can reconnect and resume at the exact point they left off.

In all cases. "Malfunction voids play" must be applied consistently, not just when players win as a device to void such winnings and refund the deposit.

There ARE problems with MG software, and MG do not want these to be known about widely, but would prefer to fix them when they are found without fanfare. It is not acceptable to allow this policy to cause players to be refused compensation just because a problem is kept quiet and fixed.
This seems the case this week also, with all MG casinos having an unscheduled update today.
Recent problems "kept quiet" include the Mega Moolah movie error and a while back the notorious "MiniVegas" fiasco.
Before this, we had the "infinite loop" error with new game updates, which took months just to get MG to agree to their being a problem with the updater module.
Also under wraps is the mathematical problems of the new MG bonus system. This can be seen regularly, and often takes the form of a deposit into a zeroed account, even some months later, being credited as part cash and part bonus. The error also works in the opposite way on occasions where the account is NOT zero, but has a small bonus balance of a couple of credits or less, which all turns to cash, even though this is wrong, as WR should be carried where there is still a balance of over 1 credit (this second bit is probably why this has been kept quiet - they can't fix the first bit without making this second bit even worse).
More minor errors include the display problem where Thunderstruck freezes reels one and two and lets the rest spin forever during the bonus round, with the indicator showing "-1 free spins" as the amount left.

 

[jas2587]

I replied with this to the above email:

I am sorry it was the classic rebuys $5 loaded Cindy_56 11/23/2007 10:22:41 AM
last i knew I was in 7th place but don't think I will do this again as
was cut short 5:22
outta 10 minutes on the buy in an 3 rebuys so that is over 20 minutes

I did not have to relog in it went from playing the game to rebuy each time

from what I am hearing the same thing happened to players this past weekend

An they replied with this tad snippy I say lol:

Hi Cindy

Andrew here again.

Cindy I am aware of the game that you played on and have looked into it on the Play Check system, I have forwarded all the information that we have received from you and the information that we have compiled so that MicroGaming can investigate this matter properly.

Please know that we will keep you updated on all our findings.

We appreciate your patience and understanding in this matter.

Should you have any further queries in future, no matter how big or how small, please do not hesitate to contact us.

Kind Regards

VIP Support Host
Andrew


Now I was nor am I trying to get any cash back as I did place 10th an I won $62.50 but if the game had not petered out I coulda been with a ticket to that cruise where I coulda got sea sick with every one else

The point I am trying to make is if the game is not working properly an it isnt pull the darn game just like a poker tourney gets cancelled

what do I get in the email today yup
you guessed it another email on

5,000 Free roll on Loaded
When: Mon Dec 3 to Sun Dec 9
Prizes: A share of $5,000
Entry Fee: $0
Re-buy Amount: $5
Number of Re-buys: Unlimited

same game that I had problems with

Good Luck
Cindy

 

[vinylweatherman]

There are STILL problems today. I have managed to play my free tournaments on offer, but am forever getting those odd codes, such as "problem registering code(2)". After clicking on it continually, I found it got past the error and registered for play.
I did play the Loaded one above, and it went through a spell of poor connectivity with the server for about a minute and a half, with the server taking up to 10 secs to return the spin result (it is easy to tell, the coin count decreases when the server returns a result, NOT when you click spin. - Normally this is instant, but occasionally there are these long delays). All this seems to indicate that the new games have caused the tournament server to keel over at times because of overloading. Problems with the tournament server do not affect connectivity and play with the host casino, and if it were OUR end that was the problem, both the casino and the tournaments would be equally affected by connection problems from our PC's to the internet.

 

[Scooter7]

These tournaments aren't worth the aggravation anymore.

In a poker tournament, rebuys go right into the players' prize pool. Here, they go right into the house's pocket. Plus, it's set up so you have almost no chance of winning unless you rebuy.

Combining the prize pool issues with all of the disconnection problems, I've decided that they won't see a dime from me for these things.