@LV BET
Until now I have never encountered such problems with an accredited casino like I did with LVBet in regards of the verification process and withdrawal time. I also have to critize that german Live Support was really rude. I honestly cannot understand why LVBet got such a high rating.
I made a withdrawal request on the 16th June which was canceled by LVBet on the 17th asking me to upload verification documents. I uploaded all requested documents on the same day. All uploaded documents got rejected which made me wonder since all other casinos accepted my uploaded documents which were in the same manner and appearence.
The reasons LVBet gave me in their E-Mail for rejecting was on the one hand that all 4 corners of my passport had to be visible. This made me wonder since I sent my passport with all 4 corners visible and as I already said, other casinos accepted exactly this format. For the other rejected documents they demanded a screenshot from a specific deposit-transaction from my bank account. This request was completely different from the initial request of which documents should be uploaded i.e. a screenshot of my online bank statement. Also they requested for "Proof of address" another screenshot with URL address, displaying name, address and date of issue. The funny thing is LVBet already got exactly this screenshot for "Proof of address" with all the demanded informations with my initial upload.
I then asked Live Support what the matter with my documents are. Live support told me something different than the reasons listed in the E-Mail i received. Still insisting, like in their sent E-Mail, that my ID was cropped, Live Support was also telling me that all my documents had poor quality. For the initially sent screenshots it just made me wonder because I cannot influence the resolution of a screenshot to be higher than its automated outcome. Also I was told to send in 8 corners not 4 corners of my ID and that verification process would take up to 72 hours. Speaking of 8 corners support told me it „would be only a small detail“, which is actually not a small detail but a shift of definitions. I uploaded all newly requested documents again on June, 17th. After 72 hours were up and the verification process was still pending I went back to Live Support yesterday and was asking what the matter is since LVBet doesn’t stick to their own bargain of their 72hours-arrangement. Support just gave very general statements as „they have a lot of documents to check“. Support told me my documents will be checked tomorrow. After asking if support could tell me a time for tomorrow until when the verifying processs is done, support just kicked me out of the chat by closing it down and also blocked me from live chat for that day by making it available for me only by E-Mail. Neither did I insult nor did I use inappropriate language in the chat. This was the rudest thing from LVBet-Support to do ever! The verification process is after about 87 hours still pending.
Until now I have never encountered such problems with an accredited casino like I did with LVBet in regards of the verification process and withdrawal time. I also have to critize that german Live Support was really rude. I honestly cannot understand why LVBet got such a high rating.
I made a withdrawal request on the 16th June which was canceled by LVBet on the 17th asking me to upload verification documents. I uploaded all requested documents on the same day. All uploaded documents got rejected which made me wonder since all other casinos accepted my uploaded documents which were in the same manner and appearence.
The reasons LVBet gave me in their E-Mail for rejecting was on the one hand that all 4 corners of my passport had to be visible. This made me wonder since I sent my passport with all 4 corners visible and as I already said, other casinos accepted exactly this format. For the other rejected documents they demanded a screenshot from a specific deposit-transaction from my bank account. This request was completely different from the initial request of which documents should be uploaded i.e. a screenshot of my online bank statement. Also they requested for "Proof of address" another screenshot with URL address, displaying name, address and date of issue. The funny thing is LVBet already got exactly this screenshot for "Proof of address" with all the demanded informations with my initial upload.
I then asked Live Support what the matter with my documents are. Live support told me something different than the reasons listed in the E-Mail i received. Still insisting, like in their sent E-Mail, that my ID was cropped, Live Support was also telling me that all my documents had poor quality. For the initially sent screenshots it just made me wonder because I cannot influence the resolution of a screenshot to be higher than its automated outcome. Also I was told to send in 8 corners not 4 corners of my ID and that verification process would take up to 72 hours. Speaking of 8 corners support told me it „would be only a small detail“, which is actually not a small detail but a shift of definitions. I uploaded all newly requested documents again on June, 17th. After 72 hours were up and the verification process was still pending I went back to Live Support yesterday and was asking what the matter is since LVBet doesn’t stick to their own bargain of their 72hours-arrangement. Support just gave very general statements as „they have a lot of documents to check“. Support told me my documents will be checked tomorrow. After asking if support could tell me a time for tomorrow until when the verifying processs is done, support just kicked me out of the chat by closing it down and also blocked me from live chat for that day by making it available for me only by E-Mail. Neither did I insult nor did I use inappropriate language in the chat. This was the rudest thing from LVBet-Support to do ever! The verification process is after about 87 hours still pending.