I've looked into your case and this is the information I have received from our RPF team. It seems that you have had several failed withdrawals - which usually raises the interest of our RPF team. You have mentioned via chat with our Support Agent that you had some hard time cancelling withdrawals and since this is a part of Responsible Gambling procedures we are obligated to ask about your gameplay.
We also had some discrepancies in the account data that we needed to look at.
I am sorry that you aren't happy with how the case has been resolved but due to obligations towards our licence we really need to follow through with the whole procedure.
Our teams verify the documents quite fast so be assured that once they are uploaded we will do our best to sort this out as soon as possible.
This is the first time I had attempted a withdrawal as I have had nothing but bad luck on your site which is why I decided to walk away with a pitly $10 profit. What are the discrepancies ???? I would like you to publicly state it as you certainly have me perplexed. Yeah, I attempted a withdrawal when I had won over $100 but found out it used bonus money before using real money. I have never heard of that before. That was my first deposit.
The second deposit used real funds so perhaps you could explain that. Why bonus money first when I was winning and real money on the second deposit when I was losing.
Yes, and how are you helping me by returning the funds to my account. I would be happy if you simply return my $20 deposit. You can keep the free spins and the $10 winning. After that, I would like the account closed.