Hi, I decided to play at LVBet today I asked live chat if I could use my birth certificate for ID before I registered at the casino because I don't have any kind of photo ID whatsoever, live chat told me that birth certificates are accepted if the player hasn't got any photo ID so I signed up and deposited £20 without any problems. I played a few games and I won £215 so I tried to make a withdrawal, It's at this point it asked me for ID so I uploaded my birth certificate, utility bill, front and back of my card. I then left my account for half hour until my docs got processed I came back to check and noticed that the birth certificate got rejected. I went back to ask why the document got rejected on live chat I got told that I cannot use my birth certificate has it's not official ID such as a passport or driving license. I got mad at the situation and ended up losing all the money. I'm just wondering what you guys think about it and what can be done because I think that It's completely wrong that I got told that I could use it in the first place and then when I make a withdrawal It's a different story.