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Ludicrous interaction with sky Vegas

Discussion in 'Online Casinos' started by sattty, Mar 17, 2017.

    Mar 17, 2017
  1. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    I thought the days of such shocking customer service was gone ...until the following happened with sky Vegas

    I went to deposit there on Tuesday was going to take a small match deposit but for some reason there promo page was frozen ...so I went onto chat to get them to do it

    I spent 25 mins waiting to be picked up..this despite the waiting time clock saying 1 minute wait

    I simply gave up and thought I'd dire them off an email asking if they actually had any CS staff at all

    It took them 24 hours to reply with

    Can we have ur full name date of birth and mothers maiden name ...24 hours just for that..

    I replied within a minute

    Today I get a reply ..

    Can we have the name of my first pet

    So far it's taken them 3 days to ask these questions and not answer the question in my email lol

    Without doubt most shambolic CS I've ever encountered
     
  2. Mar 17, 2017
  3. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    While you're in posting.....So how is it going with the training? Up and running yet? :)
     
  4. Mar 17, 2017
  5. sattty

    sattty Senior Member

    Occupation:
    im disabled so cant work now..but used to be in th
    Location:
    wakefield
    Still some way off yet ..but everything is getting stronger...physio is hell and I've thrown a few tantrums with it ..but it's working...I should be able to stand with crutches in next few months
     
  6. Mar 17, 2017
  7. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I guess it's a bit difficult but just to know what is in front of you must feel great.
    Really good news so hang in there fighting and I'm looking forward to see you walking next year:thumbsup:
     
  8. Mar 17, 2017
  9. Valhalla

    Valhalla The Professional MM

    Occupation:
    Poker Player
    Location:
    Northern Ireland
    That's just absurd satty. I hope you've made the wise decision to never bother with them again? Clearly the only thing that matters to some casinos is player acquisition, and after that; you're on your own :rolleyes:
     
  10. May 9, 2017
  11. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Although I do not doubt anyone else's experiences at SkyVegas my experiences there have been trouble free. Not only have I had any assistance I needed but I find they do decent bonuses and their pay out speed in recent times matches that of any other accredited casino bar none.
    For me they deserve a review of their status in CM
     
  12. May 9, 2017
  13. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Agreed but IIRC, they basically stated that they couldn't be bothered with the "Active Rep" part hence their none accreditation.

    Could be wrong but sure that's what I read a few months back about these guys. They do need to expand to pre-pay vouchers or e-wallets though as the only way I can take their offers is via debit card and I like to keep my bank statement "gambling transaction" free as possible lol.
     
  14. May 9, 2017
  15. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    That is a crying shame IMO. But it is an indication of the mindset of so many casino's that have reached a stability in the market that they are happy with and no longer/don't need the affirmation of Casinomeister. :(
    I only use Visa and recently my money is in my account in less than 24 hours or a little more than that if the request is done over a weekend
     
  16. May 9, 2017
  17. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    For sure, they (the casinos) need to appreciate that CM does more than just get sign ups / maintain player bases etc.

    I alone will VERY rarely play at none accredited casinos, more players with this mind set (something which will probs never happen, mainly due to none forum users) would make Casinos value their accreditation a lot more and realise it is worth it weight in gold and the efforts needed to maintain this status.

    In my short time as a member here, I have seen time and time again new casinos come on board all guns blazing only once accredited the rep grabs their communicator "Beam me up Scotty"
     
  18. May 9, 2017
  19. geordiecolin

    geordiecolin Senior Member CAG PABnononaccred mm4

    Occupation:
    Manager
    Location:
    West Sussex
    Agreed.

    But if you have only been here a short time then by that barometer Bryan is as old as Noah and I must be just out of liquid form :eek:
     
  20. May 9, 2017
  21. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I agree Skybet are excellent in most ways, however I think they lost their accredited status for screwing over affiliates, and rightly so.
     

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