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LuckySpinsCasino Non-payment

Discussion in 'Casino Complaints - Bonus Issues' started by wismutaue, Aug 13, 2015.

    Aug 13, 2015
  1. wismutaue

    wismutaue Newbie member PABnononaccred

    Occupation:
    ?
    Location:
    Germany
    hello,please make a LuckySpins casino warning.the casino pay not winnings,and response not of mails.
    licensnumber is not to see on the website and the livechat will not tell me this.
    my Lucky Spins casinoname is wismutaue.

    Lucky Spins Casino is owned and operated by Greatwin Holdings Ltd, Cyprus


    sorry my bad englisch
     
  2. Aug 13, 2015
  3. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    can you elaborate?

    How much are you owed? How long has it been? Did you win on a bonus? On a free chip? Do they have live chat? If so, what do they say?
     
  4. Aug 13, 2015
  5. wismutaue

    wismutaue Newbie member PABnononaccred

    Occupation:
    ?
    Location:
    Germany
    again,sorry my bad englisch.

    i play with a bonus,max cashout 260$.i have won ca 900$.the playtrouth was over and the casino have automatik remove 640$.this is ok.i cash out 209$,wait 14 days.documents i have send 3times(support @luckyspinscasino.com)no response.
    now i have cancel the cash out and i won 1000 $.now i wait again one week.the livechat close me or answer nothing.

    from other player,
    "Hello,

    Can you help me please - Lucky Spins casino don't process withdrawal atleast month, lie in live chat (or just close it), withdrawal was requested from 9 june 2015 (still not paid), my Lucky spins casino Account ID edgarsv982"


    hitchhiker 10:22:01 AM - 2015-06-02

    awful place. I registered there more than a month ago and of course took their free bonus offer. well bonuses they offer are good must admit. but when i actually won and tried to withdraw I couldnt, support worked very slowly and were very disrespectful, and after all issues I went through, i got my money only after a month.


    website:xhttp://www.luckyspinscasino.com
     
    Last edited by a moderator: Aug 24, 2015
  6. Aug 14, 2015
  7. wismutaue

    wismutaue Newbie member PABnononaccred

    Occupation:
    ?
    Location:
    Germany
    no one can help me?

     
  8. Aug 14, 2015
  9. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Not sure if anyone can help you here, looks like a new casino if so then not a very good start.
    did a little Google reaserch seems like there has been few complaints about them already.
    you could always try to PM Max and see if you can PAB http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab
     
  10. Aug 15, 2015
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Your in the shit house if they deceide not to pay as Its RTG site, If you like play them than check out http://www.casinomeister.com/forums/list.php?r=category/7-RTG
    Or there is ragingbull that is another good RTP site,


    Sorry but I canot not help no more exept keep my fingers crossed for you, You may get paid but sites love stalling payments
     
  12. Aug 18, 2015
  13. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    PAB received and in progress.
     
  14. Aug 18, 2015
  15. wismutaue

    wismutaue Newbie member PABnononaccred

    Occupation:
    ?
    Location:
    Germany
    Thank that you will help!!!
     
  16. Aug 24, 2015
  17. wismutaue

    wismutaue Newbie member PABnononaccred

    Occupation:
    ?
    Location:
    Germany
    have you any update??
     
  18. Aug 24, 2015
  19. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Geduld mein Freund, PAB's koennen Wochen oder sogar Monate dauern. Es haengt vom jeweiligen Casino ab.

    Translate: Patience my friend, PAB's can take weeks or months to get to a result, it all depends how cooperative the casino in question is.
     
    1 person likes this.
  20. Aug 24, 2015
  21. wismutaue

    wismutaue Newbie member PABnononaccred

    Occupation:
    ?
    Location:
    Germany
    danke,warten ist nicht so meine stärke;)

     
  22. Aug 25, 2015
  23. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    English please.
     
  24. Aug 25, 2015
  25. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    He said thank you to Harry. Waiting and patience is not his strong side he said :thumbsup:

    Harry explained you are dealing with the PAB and he needs to wait and have patience not helping posting here.
     
    1 person likes this.
  26. Aug 25, 2015
  27. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry Max, went to bed last night and only saw now his reply.

    Thanks Paaske for jumping in.

    Translation: "Thank you but patience is not my best virtue" - who's is it? :rolleyes:
     
    2 people like this.
  28. Sep 1, 2015
  29. wismutaue

    wismutaue Newbie member PABnononaccred

    Occupation:
    ?
    Location:
    Germany
    This Chat`s i have every day,no money paid!


    -6:04 pm your money will be in your account within 12 hours everything is set uped

    now there was some issue

    but now that has been solved

    sorry for that

    you will get your money in 12 hours,


    -as soon as possible you will get your money
    ,

    -Rick
    you will get it today

    -Peter
    the money has been released from our side, you should have got it till now

    10:08 pm we are contacting Neteller and will ask them if there is some problem or what is the issue you will get your money
    -please do not worry about your money you will get it today
     
  30. Sep 1, 2015
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Just to reiterate why it is important to stick to English in this forum: there are some jurisdictions that are aggressive at banning certain sites if they feel that these sites target the people within their jurisdictions. English is a universal language, so we stick to this to avoid being banned by the Germans, Italians, French or whoever wants to prohibit their people from reading the information that is provided here.

    Thread moved to the complaints section.
     
    1 person likes this.
  32. Sep 4, 2015
  33. discolover

    discolover Dormant account

    Occupation:
    Engineer
    Location:
    Gothenburg
    Requested a withdrawal 7 days ago, 500 dollars, no bonus. I can still cancel the withdrawal and they don't reply to mails. Stay away from this casino.
     
  34. Sep 9, 2015
  35. wismutaue

    wismutaue Newbie member PABnononaccred

    Occupation:
    ?
    Location:
    Germany
    please tell me ,if the casino you paid.

    my chat from yesterday.

    ScottHi, Welcome to Lucky Spins Casino
    R...... i think the casino will paid my money YESTERday.have YOU say
    Scott within 24 hours I will give you, your transaction number of your withdrawal
    R´.... oh,that is new
     
  36. Sep 9, 2015
  37. discolover

    discolover Dormant account

    Occupation:
    Engineer
    Location:
    Gothenburg
    Oh no, no payment. How long have you been waiting for your withdrawal?
     
  38. Sep 9, 2015
  39. wismutaue

    wismutaue Newbie member PABnononaccred

    Occupation:
    ?
    Location:
    Germany
    8/16/2015
    3:47:16 PM
    but i wait longer,first time 7/30/2015.he say i must cancel and make a new cash out.now i wait 24days.i chat every day,every day he say"we will paid within 4 hours,24 hours,today,freiday...................
     

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