Be Aware Luckyland Slots non-payments and won't discuss player complaints.

[maxd]

A player reported that they had provided luckylandslots.com with all requested documentation but the casino had simply ignored their requests for a withdrawal. The player ended up playing their winnings away but later managed to build up their balance and again requested a withdrawal. Again the casino ignored their withdrawal requests. The casino also ignored the player's attempts to raise a dispute regarding the attempted withdrawals.

We took the case to the casino and they refused to discuss it for "the player's security". Aside from that fact that there was no reason or justification given for this we asked if they would proceed after the player gave them explicit permission to discuss the case with us. They repeatedly replied:

As part of our security and privacy procedures, we will only discuss details of a user's concern with the account owner.

There is no justification for the casino to refuse to discuss a player's case with us, especially after a player has repeated tried to raise the issue with the casino directly. We are certified arbitrators, have been handling player complaints like this for almost 20 years and our complaints service is well known throughout the industry. Where the player is willing to give them explicit permission to discuss the case with us there should be no further barriers to doing so.

The casino is of course free to chose not to talk to us about player complaints, but it has nothing to do with "security and privacy" and everything to do with avoiding being accountable for their actions against their players.

Be Aware: Luckyland Slots is ignoring player withdrawal requests and refusing to discuss player complaints. Players are advised to avoid this casino.

 

[dunover]

Virtual Gaming Worlds casino like Chumba, Malta based but no MG license and servicing grey markets and the USA?

 

[smtweedy]

A player reported that they had provided luckylandslots.com with all requested documentation but the casino had simply ignored their requests for a withdrawal. The player ended up playing their winnings away but later managed to build up their balance and again requested a withdrawal. Again the casino ignored their withdrawal requests. The casino also ignored the player's attempts to raise a dispute regarding the attempted withdrawals.

We took the case to the casino and they refused to discuss it for "the player's security". Aside from that fact that there was no reason or justification given for this we asked if they would proceed after the player gave them explicit permission to discuss the case with us. They repeatedly replied:


There is no justification for the casino to refuse to discuss a player's case with us, especially after a player has repeated tried to raise the issue with the casino directly. We are certified arbitrators, have been handling player complaints like this for almost 20 years and our complaints service is well known throughout the industry. Where the player is willing to give them explicit permission to discuss the case with us there should be no further barriers to doing so.

The casino is of course free to chose not to talk to us about player complaints, but it has nothing to do with "security and privacy" and everything to do with avoiding being accountable for their actions against their players.

Be Aware: Luckyland Slots is ignoring player withdrawal requests and refusing to discuss player complaints. Players are advised to avoid this casino.

They did the same thing to me. They wouldn't pay my 3000 dollars to me. I have been gaming with them for years with no issues. They paid me before with no issues then the last time I tried to cash out They banned my account and refused to pay me. They wouldn't give me a reason saying they weren't obligated to give me a reason. I spent so much money with them over the years and I really thought they were a great casino. I feel so ripped off and I wish I could do something to get my money owed or a refund for all the money I gambled on good faith that they would pay out.

 

[wydangayo]

They did the same thing to me. They wouldn't pay my 3000 dollars to me. I have been gaming with them for years with no issues. They paid me before with no issues then the last time I tried to cash out They banned my account and refused to pay me. They wouldn't give me a reason saying they weren't obligated to give me a reason. I spent so much money with them over the years and I really thought they were a great casino. I feel so ripped off and I wish I could do something to get my money owed or a refund for all the money I gambled on good faith that they would pay out.

They're a part of VGW. That group also runs Chumba Casino (which is blacklisted/not recommended on a few affiliate sites), WOW Vegas, and Global Poker. I haven't came across anything negative or rougish for the latter two. My personal experience with Luckyland is finding out after I deposited that they don't accept players in NC. Found this out through one of their affiliate sites, accidentally clicked their link instead of a different sweeps casino I wanted to try and got met with a pop-up that Luckyland doesn't accept players in my area. Of course, this was after I'd already was able to complete Signup and had already bought two coin packages for the sweeps bonus. I reckon they're waiting on me to win big and then tell me they won't pay me because I'm not in their jurisdiction.
VGW was also sued a few years back over their sweepslots model, and they lost. Idk if new members can post links, but if we're allowed I'll definitely link the article