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Question Lucky247

Discussion in 'Online Casinos' started by curremon, May 24, 2016.

    May 24, 2016
  1. curremon

    curremon Senior Member PABnononaccred MM

    Occupation:
    Working
    Location:
    finland
    Why they are accredited ?

    1. When you google them all you can find is complaints about delayed or canceled payments.
    2. Live help is from outer space.
    3. They spam emails and sms every day.

    I have pending withdrawal there and they sent me email about linked accounts, they demanded reply to that in 14hours.
    I instantly answered to their email but no response.. And when i ask live help they say emails have 24h waiting perioid and close chat...

    I just dont get it how they made it in accredited section...
     
    4 people like this.
  2. May 24, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Stopped playing there in May 2015 for those reasons ^^^^^ .... and a few more.

    I went up their VIP ladder pretty quickly after registering, hence i was flushing my withdrawals and got paid always with the next batch, be it on the same day or next day (working day).

    Then the Email/SMS spamming started, followed by spending 30-60 mins waiting to get connected to their chat. 2 things were then the final nails in the coffin:


    1. Withdrawal left pending for weekend and another 3 working days
    - forgot to flush a withdrawal and they just left it pending endlessly. Had to email that VIP host (name was changing all the time) repeatedly and on Friday they finally paid :mad:

    2.Trying to confiscate winnings - this was the first and last time a casino tried to confiscate my winnings citing the max bet rule when playing with a bonus. I watched like hawk that i don't go over until the wagering was finished. Once done i raised bets up to 9$ and managed a nice cashin of 2.5K$. Went to live chat to have it flushed and within 20 seconds the agent comes back: "Your winnings are confiscated for over betting" ...... he did not look at my account, he did not check my play history, all he saw was that i had 9$ bets in that session (probably is flagged up the soon they open my profile) and since Lucky247 always auto-added bonuses that meant that i might have broken the max bet rule, which clearly was not the case. :mad:

    Gave him than a serious tongue lashing and 15 minutes later he had to concede that they had no grounds to confiscate.

    After that it was "sayonara" ...never to return and deposit even 1 measly cent :rolleyes:

    If somebody would ask me whether to register and deposit I would recommend to stay away.
     
    Last edited: May 24, 2016
    6 people like this.
  4. May 24, 2016
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    This operator certainly seems to surface a lot on the Internet, and often not in a good way....
     
  6. May 24, 2016
  7. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    They were brought on a few years ago mainly because I had a good relationship with the casino rep, and he assured me that the casino would always abide by the Casinomeister philosophy, and by the standards we have set in place. In the beginning, everything was fine - but as time progressed, things began to get painful. We have gone back and forth about the vagueness of their terms - this was about a year ago.

    as for submitted complaints: we have eleven PABs submitted - nearly half are fraudulent - a couple are "Player AWOL" (which we figure is a sign of dodginess). It seems that the casino attracts players who are trying to get over on the system.

    It's possible via having poorly worded vague terms like the following:

    So, how is "abuse" defined?? According to the Casinomeister philosophy there is no such thing as "abuse" - it's called bad casino math. Don't make offers to players if you can't pinpoint how a player will violate the terms. How is it known if a player has a "lack of good faith" or not?

    I have no idea how long that term has been there, but it should go. It's unacceptable. Lucky247 needs to meet our standards - like their accredited brethren.

    For example, here is an example from a casino that is explicit on what is not ok - thus meeting our our standards:

    The above is specific and can be applied to any form of play. No questions there.
     
    6 people like this.
  8. May 24, 2016
  9. Lucky Lefty

    Lucky Lefty Official Rep for Luck247

    Occupation:
    Affiliate Programme Manager
    Location:
    ToPlayAffiliates
    Hi curremon,

    Please could you PM me with your username so that I can personally follow up on your withdrawal enquiry?

    Regards,
    Lucky Lefty

     
  10. May 24, 2016
  11. curremon

    curremon Senior Member PABnononaccred MM

    Occupation:
    Working
    Location:
    finland
    PM sent
     
  12. May 24, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    While you're here Lucky Lefty could you please enligthen us how we can successfully unsubscribe from your emails and SMS messages?

    The link you provide is obviously a dead end as i "unsubscribed" a gazillion times only to realize next day it did not work, again. :rolleyes:
     
    1 person likes this.
  14. May 24, 2016
  15. Lucky Lefty

    Lucky Lefty Official Rep for Luck247

    Occupation:
    Affiliate Programme Manager
    Location:
    ToPlayAffiliates
    Hi Harry_BKK,

    That should not be the case, so this issue is a concern for me. When a player unsubscribes, they should be removed from receiving any promotional messages from Lucky247. We are not in the business of spamming our customers.

    I will have this addressed as urgently as possible.

    Regards,
    Lucky Lefty

     
    1 person likes this.
  16. May 24, 2016
  17. curremon

    curremon Senior Member PABnononaccred MM

    Occupation:
    Working
    Location:
    finland
    Need opinion.. How long account closure should take ?

    Lets say if i want to close my account at casino "x" , how fast it should be closed after i have asked ?
     
  18. May 25, 2016
  19. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Took under 5 mins with 32red
     
  20. May 25, 2016
  21. mclee321

    mclee321 Meister Member PABaccred

    Occupation:
    Software QA Engineer
    Location:
    Dublin
    Erroneous historical statements -

    "I did not have sexual relations with that woman"
    Bill Clinton

    ”I cannot conceive of any vital disaster happening to this vessel. Modern shipbuilding has gone beyond that”
    Edward J. Smith - Captain of the Titanic

    "WE WILL BUILD A REICH THAT WILL LAST 1000 YEARS"
    Adolf Hitler

    "We are not in the business of spamming our customers"
    Lucky 247
     
    5 people like this.
  22. May 25, 2016
  23. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I am sure they had a stiff talking too a while back, When the rule with the max winnings was added while a bonus was took, I personally not played in a long time, a I receive at least 1 email a day, After the complaints I have seen I really have no reason to play there, I cannot add to any bad experience but visa versa,
     
  24. May 28, 2016
  25. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    In all fairness since i PM'ed Lucky i have not had for over 48hrs a marketing email or SMS from Lucky247!!! Looks like i finally got off the hook/mailing list :D
     
  26. May 29, 2016
  27. Captain Chaos

    Captain Chaos Senior Member webby

    Occupation:
    Train Guard
    Location:
    United Kingdom
    To be fair though any reasonable and respectable organisation whether they be accredited here or not shouldn't be sending out such messages in the first place. I'm cool with the odd email about new slots being launched, any special bonuses etc, etc. But I do draw the line when you get streams of messages saying about that days bonus etc. It isn't necessary and it just makes a company look desperate from my point of view.

    I binned Lucky247 some time ago and have never looked back. There are plenty of other casinos out there that are much better tbh.
     
    1 person likes this.
  28. Jul 21, 2016
  29. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Not realising that they aren't accredited any more I played and won a little but yet again the document requests are taking a week and I keep getting the silly unacceptable excuses when the docs have been submitted to other sites without problems, they are just avoiding paying out I'm sure !
     
  30. Jul 21, 2016
  31. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Stalling tactics, Just hold on tight, DO NOT give them the pleasure and reverse it,
     
    1 person likes this.
  32. Jul 21, 2016
  33. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Not avoid but tempt you to reverse as it is going to be sitting there in pending for ages. They will pay at some point if you don't reverse.

    When i was still active with them i forgot to have a withdrawal flushed and it was left pending endlessly. Only after 6 days and after I inquired did they remove it from pending and paid it next day. So make sure once you are verified that they actually start processing your withdrawal.

    Their standard pending is 2 working days and they do not count weekends, hence a withdrawal on Friday will be removed from pending on Tuesday or Wednesday only, depending on the time you made it the previous Friday and then pay it the next day. This was my experience, might have changed since but i wouldn't hold my breath. :rolleyes:
     
    1 person likes this.
  34. Jul 21, 2016
  35. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    Exactly that spintee ... I did reverse a small amount last night but when I got another email this morning "The drivers license is not clear enough to verify the detials, kindly submit a clearer, readable copy.
    The utility bill is outdated, kindly submit a copy dated no longer than 3 months back." I will not reverse and will not play there again.
     
    1 person likes this.
  36. Jul 21, 2016
  37. rogertb

    rogertb Full Member PABnononaccred PABaccred

    Occupation:
    retired
    Location:
    UK
    I'll keep my eye on things Harry, thank you.
     
    1 person likes this.
  38. Jul 21, 2016
  39. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry for my repetition as i said this many times in my posts but in future please:

    GET VERIFIED before your first deposit with a new casino!
     

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