Lucky Red, Wrong Emails

[Pinababy69]

I just got two emails in my inbox from Lucky Red Casino. The first one saying that they hoped I had enjoyed the free bonus they gave me. Never got one. The second one listing deposit options and touting their 400% bonus. Then I read a little closer and realize that they weren't meant for me at all, but for someone named Jerry. My name is Lisa, not Jerry. Both of these emails include username at the casino, with a link for recovering your lost/forgotten password.

And just for the record, they are both from cwcasinos.com, not from that c-f-1.com addy.

Stuff like this really upsets me. I understand that accidents happen....but this is extremely careless. I like ClubWorld and think they're a great operation, but they dropped the ball on this one.

If you cannot see this email properly, follow this link: HTML Version

Hi Jerry,

Thank you for playing at LuckyRedCasino and we hope you enjoy the free bonus gift from us.

Don't forget to claim a whopping limited offer 400% slots bonus on your 1st deposit.

Redeem the coupon below before your deposit to receive up to $4,000 extra free!

Coupon code: LUCKYRED400



Your credit card deposit been denied? No worry! Fund your casino account with your Your credit card by using eWalletXpress which is simple, secure and very easy to use! More other deposit methods are also available. Click Here!

If you have any questions at all please do not hesitate to contact our friendly customer service team, they are here for you 24/7. More details are available on our web site.

Your username is xxxxxxx (I removed this)

Enjoy and wish you the best of luck!

Kind regards,

Lauren

Promotions Manager

LuckyRedCasino.com

Toll Free: 1 866 513 0857



Term and conditions: Link Removed ( Old/Invalid)



I would like to unsubscribe

If you cannot see this email properly, follow this link: HTML Version


Hi Jerry,

Fund your casino accouny with your credit card by using eWalletXpress now and maximize your 1st deposit with our Massive 400% Welcome Offer!

eWalletXpress is so simple, secure and easy to use!

1. Visit our cashier and click on eWalletXpress
2. Fill in the form
3. Fund your eWalletXpress account using your credit / debit card.
4. Transfer funds to your casino account and enjoy playing in the casino!

Maximize your first deposit with our 400% Limited Offer

If slots, keno and scratch card are your game, claim our 400% to up to $4000 Slots special bonus on the 1st deposit , coupon code: LUCKYRED400 or

Fancy something else, if Blackjack and Video Poker are your game, 100% to up to $1000 bonus, coupon code: LUCKYRED100

Just visit our promotion page for details.

Your username is xxxxxxx, and if you have forgotten your password please contact our friendly customer services team or enter your username in the login screen and press the 'forgotten password' button.

Best of luck,
Lauren
Promotions Manager
LuckyRedCasino.com
Toll Free: 1 866 513 0857

Term and conditions: Link Removed ( Old/Invalid)

I would like to unsubscribe

Both were addressed to pinababy69@hotmail.com and came from promotions@cwcasinos.com Normally, I would have just PM'd Tom, but then I got to wondering if anyone else had this happen. If so, I have to wonder how many account usernames are floating around out there.

 

[Tengil]

Once got some snailmail from Fortune Lounge. Only problem was that it had someone elses name and account number.

When I informed them about it they basically said that names and addresses sometimes gets messed up.

 

[chayton]

Once got some snailmail from Fortune Lounge. Only problem was that it had someone elses name and account number.

When I informed them about it they basically said that names and addresses sometimes gets messed up.

OMG that DOES inspire confidence....!

 

[uungy]

got the same with a different username

 

[CWC-Martyn]

Hi,

I will make sure Tom is aware of this and we look into what has happened.

It would be great if you could also let Tom know, maybe best to forward on to him what you received, so that he can investigate it further and find out what happened here.

If this does happen again then it would be ideal to contact us direct first so that we can take steps to fix this. For everyone's information it is only the firstname that has been mixed up with the email address. Nothing has been compromised.

Please send the mails to manager@clubworldcasinos.com.

Cheers,

M

 

[Pinababy69]

I will forward them Martyn, thanks very much. Like I said, normally I wouldn't have posted.....but I take this stuff pretty seriously, and did want to know if it was just me, or if others had received the same...which would indicate an error on a bigger scale.

Thanks again.

 

[CWC-Martyn]

We also take this seriously, as you say it doesnt reflect good on us and we will investigate how this happened and try and ensure it doesnt happen again in the future.

Thanks for sending the emails on

 

[cynthial]

Me too.

 

[Tengil]

BTW just checked my inbox and didnt I also get one addressing me as Scott. Actually got two.

Edit: actually got one yesterday too.

 

[cpdnd31]

Hi after reading your post I checked my email. 3 of them addressed to Slvia from Lauren. My name is Michelle.

Thanks for the info. Sending Pm out now.

 

[Pinababy69]

I've forwarded both of the emails that I received to Tom, and hope that he can figure out where the error happened.

 

[heatherad]

Have received a few of those emails from ClubWorld in the past myself. Seeing as the error is still occurring, it makes for an uncomfortable feeling.

 

[clubworld]

Hi All,

As you have guessed this is a problem with the data behind the merge fields in the emails.

When we prepare the data for the emails we export the required information into excel and add fields such as the coupon codes manually. In this case a single cell was accidentally deleted causing the data in that column to shift up a row in relation to the other columns.

The result of this is that someone else's first name and username has been merged into your email.

We take this very seriously and I have already corrected the data on the mail server. We have very strict procedures in place to prevent unauthorised access to your casino account so your accounts have in no way been compromised by the information contained in these emails.

I do apologise for this mistake,

Regards
Tom

 

[Pinababy69]

Thanks very much Tom...for the explanation and the diligence. It is appreciated. Like I said, I know mistakes happen, especially technical errors. Just glad to hear it's been corrected.

 

[winbig]

Hi All,

As you have guessed this is a problem with the data behind the merge fields in the emails.

When we prepare the data for the emails we export the required information into excel and add fields such as the coupon codes manually. In this case a single cell was accidentally deleted causing the data in that column to shift up a row in relation to the other columns.

The result of this is that someone else's first name and username has been merged into your email.

We take this very seriously and I have already corrected the data on the mail server. We have very strict procedures in place to prevent unauthorised access to your casino account so your accounts have in no way been compromised by the information contained in these emails.

I do apologise for this mistake,

Regards
Tom

Just a suggestion...

Create and use an Excel macro for adding individual bonus codes, so there's less chance for human error?

One thing I'm not understanding is this....in Excel, if you simply press "delete" when you're in a cell, it'll simply delete the data in that cell. If you right click and choose "delete", it will ask you how you want to handle it - by shifting the cells or deleting the row or column and you have the option of clicking OK or Cancel.....so there are certain measures in place to prevent this from happening, so it all boils down to someone actually paying attention to what they're doing....

 

[chayton]

funny, I had a mail from Lucky Red but had tossed it without reading it - I just dug thru the trash and found it and mine was wrong too.

 

[sparkles]

I got some

also, and emailed both luckyred and clubworld, quite some time ago, no reply, though Im not surprised by that.

Theres a few errors sneaking in, first the playthrough ticker and now this, support are not even 100% sure of what playthrough goes with what, I had to say to them what I thought the max cashout was normally on a ND Bonus.

Im giving a wide berth for now.

 

[XOXOXOXOXOX]

I got one too, addressed to Desiree.

Now i am wondering who got mine.

 

[XOXOXOXOXOX]

just got another one for Desiree "More Bonus - don't let it stop!"

 

[Jasminebed]

I'm not a customer at Clubworld, nor have I joined Lucky Red.

But I've had mail for another patron from Riverbelle...name and account number that would leave a player's account vunerable to hacking.

No thank you even when I forward the issue on.

I wonder if Michelle got her offer...it was a pretty good one.

What have I missed out on by my mail being sent elsewhere?

 

[just play]

Hey Steve...I got yours

My email didn't say there was recent play or a use of a bonus, it was just talking about their 400% bonus.

 

[ballysdb]

Yeah, me too. Got one for Virginia. I emailed them back to let them know.

 

[vinylweatherman]

I'm not a customer at Clubworld, nor have I joined Lucky Red.

But I've had mail for another patron from Riverbelle...name and account number that would leave a player's account vunerable to hacking.

No thank you even when I forward the issue on.

I wonder if Michelle got her offer...it was a pretty good one.

What have I missed out on by my mail being sent elsewhere?

I have had this on MANY occasions, and from SEVERAL casinos. To me it seemed IMPOSSIBLE to make this error, since there should be no links between OTHER accounts and MY email address. EVERY TIME though, I have received the brush-off of "this will not have compromised...........". I am expected to believe that such errors CANNOT expose us to any hacks, and if we DO get "hacked" it is somehow ALWAYS OUR FAULT, and we will NOT usually be compensated.

This explanation of an Excel merge does seem possible, even though there are SUPPOSED to be safeguards to prevent the simple mis-shifting of other data - and further it seems a good explanation as to why this rather curious error is somehow so relatively common. If my BANK did this, they would be fined, and people could be fired.

This particular error lead to MANY players receiving the username and first name of the player in the row below, leaving ONLY the password as protection against an account login hack. The "forgot password" link MAY be dangerous, because if this function too is subject to the merge error, the retrieved password could ALSO get sent to the same, but wrong, email address.

What if the error was made on a different cell, could more dangerous user data be sent to the wrong email address?

In a couple of cases, and other groups, not CWC, I have been told it was merely a set of TEST emails that had mistakenly gone out to live addressess, yet it kept on happening. Now, was I lied to about it being just test emails - were they trying to cover up a similar Excel merge error, and make anyone who received compromised data think it was no big deal.

This explanation is VERY different, as if a test, then NO-ONE received other player's data, but if a similar merge error, then MANY players received the data from the player in the row below theirs.

There should be a security study on the possible misuse of information gained through these relatively common errors. How easy would it be for an EXPERT hacker to get into another player's account from their first name and username. This could include "blagging" their way through phoning CS to obtain further pieces of information, enough perhaps to "blag" a change to their registered email address. This would be plausible, since email addressses can be lost permanently, maybe by change of ISP, or withdrawal of service - and giving first name, and username, MIGHT be enough to get past an inexperienced CS operative. Getting the email changed is enough to hack the account, first using the password recall function, and then........................................ etc.............

 

[gloria460]

I got one to but deleted it when I saw that it was for someone elses account...seems like a pattern here