I received cd for Lucky Pyramid and $250 ND bonus. I made the playthrough of 60x which was $15000. In matter of fact I had it up to $83000. I even saved a screen shot. I emailed support with instructions about what I needed to do for a withdrawal. They told me that all i had to do was to request the $1500 Max payout using overnight express. They also said it would take 4 to 7 business days. I waited the amount of time, (Oh by the way, they said since I didn't use a credit card, I didn't have to send a fax back form), and then went into the casino to check the status. I saw that the $83,000 was removed, so I went into the cashier to check my withdrawal. It showed that the $1500 was denied, but didn't say why, with noone contacting me. I emailed support to find out why and they said that I had multiple accounts. This is too new of a casino to have multiple accounts, and I only signed up because of the CD. I told them that I know for a fact that I couldn't have multiple accounts, and they reponded by giving me a login name for someone name ceelee. I do not know, and have never even thought about using a name like that in my five years. They would not give me anymore information, even though they said that it was a multiple account of mine. They also said that they couldn't revisit the withdrawal request since it was already decided. I haven't been able to get any information since then. I contacted realtime gaming casino disputes and submitted a claim. I will let you know what is going on and if you would like to see the email correspondences, then I will be willing to share them with you if anyone could assist me on this situation. I will keep you posted as to the status and the outcome. I believe from reading on some of the forums there are other people that are having the same problem. One other item, the casino Manager is Oliver Curran, does that ring a bell?
Thanks for listening to me and hope someone will have some useful information.
ajsandiego
The Gambling Cowboy
Thanks for listening to me and hope someone will have some useful information.
ajsandiego
The Gambling Cowboy