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Lucky Nugget casino 'migrating' to Spin casino (who?) due to new regulations

Discussion in 'Online Casinos' started by sscrabble, Oct 2, 2014.

    Oct 2, 2014
  1. sscrabble

    sscrabble Experienced Member

    Occupation:
    accountancy
    Location:
    UK
    I logged into my Lucky Nugget casino account to find they will no longer be operating in the UK due to the new taxation regulations (bl**dy government again !). They are offering a 'migration' to 'Spin casino' (I presume they have cut a deal for the account base). The trouble is spin palace is apparently a brand new casino and I cannot find any mention or a link to them on google - but I notice that their logo is identical to the 'spin palace' casino - so presume they have set it up to see how many of the lucky nugget accounts come across to them.

    I see references to Spin Palace casino in the forums - but not a mention of them in either accredited or rogue casinos - can anyone spread any light on them?

    When I played on Lucky Nugget is was mainly to play on the big freeroll tournaments (the ones with the Euro5000 to Euro20000 prize funds - I think it unlikely they will be on the Spin casino , so it looks like I will lose my main source of entertainment shortly unless someone steps in to fill the gap - would be good if 32red were to do it as it is also a microgaming casino!
     
  2. Oct 2, 2014
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They seem to have done their best to confuse players about Spin Casino and Spin Palace. Spin is so new it doesn't get a proper hit on Google, but the name is so close that Google tries to convince you that it's Spin Palace you are after.

    I found and installed Spin Casino a while ago, and am awaiting the migration. None of the casinos concerned can be arsed to tell the players what is happening, and only the day before yesterday I got a regular 30% offer from Royal Vegas, which I knew to be Digimedia and leaving the UK before today.

    It looks like they hung on to the bitter end, and set up the migrations to trigger today, but didn't consider it worth letting the players know. If you still had money or other things of value in the old account, and no information prior to being locked out and migrated, how would you know you hadn't been ripped off in the process? Worse, if you then loaded up Spin casino, and for an innocent technical reason nothing had carried over, you would then be convinced that you had been ripped off "with intent", with the new UK regulations simply being a convenient excuse.

    Now of course, the regulations have been delayed for a month, but it seems the migration went ahead as planned.

    It looks like my Spin Casino might now have some migrated accounts in it. I didn't have anything of value left around to get lost though, I cleaned out the Digimedia accounts in mid July and haven't deposited since because the date may have been unknown, the outcome was inevitable.
     
  4. Oct 2, 2014
  5. sscrabble

    sscrabble Experienced Member

    Occupation:
    accountancy
    Location:
    UK
    I was just looking at the licensees on the gambling commission website and I see that spin palace is actually part of the Betway group (no mention of spin palace though?)

    Betway Limited


    Spin Casino
    Bingo in the Box
    Dream Bingo
    Hippodroe online
    Betway
    Gnuf
    Best of the Best Online Casino
    BOTBcasino
     
    2 people like this.
  6. Oct 2, 2014
  7. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Can someone post an actual url (non affiliate tagged) for this spin casino? If that is allowed of course. I am curious and cant find it and google only shows me spin palace?
     
  8. Oct 2, 2014
  9. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    I am sure it will be okay to post the link for it since its not spam so here it is.

    If that was not okay sorry and please remove it
     
    Last edited: Oct 2, 2014
    1 person likes this.
  10. Oct 2, 2014
  11. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    Yes got the link in pm thanks. Wow looks a lot like spin palace must be connected somehow?
     
  12. Oct 22, 2014
  13. sscrabble

    sscrabble Experienced Member

    Occupation:
    accountancy
    Location:
    UK
    My Riverbelle and other Belle Rock casino accounts all 'migrated' to Spin Casino yesterday - I will miss playing on them , never had a complaint in two years.

    Spin casino have already sent me 'junk' mail to my email address (which I do not mind), but also to my mobile (which I hate). They are offering a £250 match on the first deposit - anyone used that yet ? - the link to terms and conditions does not work on the email so I cannot see what is involved.
     
  14. Oct 22, 2014
  15. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Spin Palace group and Betway group used to be joined together until October last year - then Betway and Gnuf (now closed) Casinos were split out to a separate program.
    It's fairly obvious IMO that the still have the same owners though.

    It's also obvious to me that Betway have set up Spin Casino as a sort of "skin" of Betway so that players can have accounts at both their casinos, rather than just merging them all into one. (Two accounts = double the potential income).

    This group does have a "chequered history", especially in the Affiliate community (ask Webzcas!), so it will be interesting to see how this pans out in the next few months...

    KK
     
  16. Oct 22, 2014
  17. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    I believe Fortune Lounge ( I play at Platinum Play from time to time) are also migrating accounts to this 'Spin' casino, not happened to me yet tho, think its because they decided to hang on to the 'bitter end' after the UK law change delay.

    Saying that tho all my others are long gone, all Digimedia accounts (Jackpot City, Lucky Nugget Gaming Club) totally gone no migrations, Palace Group (Spin Palace, Ruby Fortune) Totally gone no migrations, Vegas Partner Lounge (Cinema, River Nile, Golden Riviera) - Migrated to casino UK, then they had a further change of mind and migrated these to the 'minimum £50 for a bonus' (wonderful for small players) Roxy Palace / Splendido set up (great :p)

    If I had to sum all these 'goings on' up I'd refer to it as a 'total mess' and that's being polite.

    It would really help if these casinos could give us decent info into what's happening, then again they prob's don't know themselves yet.

    FootNote: - A large portion of casinos who are leaving the UK market are suggesting players move to Betway 'their preferred partner site' - This is not a PAB or anything close but a friendly warning as an experienced slot player it is clear to me (despite ecogra etc) their slots are on the 'lowest legal RTP' and this is backed up as I've been through about 10-12 of my various accounts checking deposits Vs withdrawals and with 'luck' out of the equation, the Betway account has the lowest return by a massive margain in comparison to the others (all MG) their customer service is also very poor, promise of looking into things (I had a problem with my paytable achievements on TSII and IR which cost me £100's to turn 'gold') and after a month still not sorted - Not saying anything serious but if you had shared my Betway experiences, especially game play, you'd be in total agreement

    All the best!
     
  18. Oct 22, 2014
  19. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    all slots have now transfered there customers over to spin palace already had e-mail and mobile message,i will not deposit till i see the reviews and feedbacks though.sorry after reading posts i went and put spin palace i meant spin casino,
     
    Last edited: Oct 22, 2014
  20. Oct 22, 2014
  21. steveyboy

    steveyboy Experienced Member

    Occupation:
    now retired at last
    Location:
    manchester england
    i just read an e-mail from allslots and spin palace is part of the betway group.
     
  22. Oct 22, 2014
  23. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I got the email, but when I try to log in it bounces me to the page to create a new account. If I then click "already have an account" it just infinitely loops me.

    It looks like the email is slightly premature, it's "happening", rather than having "already happened".
     
  24. Oct 22, 2014
  25. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Same happening to me too and I also got the same e-mail 3 times from different casinos (All slots, Wild Jack and Wild Jack Mobile) don't even recall using these accounts :p all referring to transfer to 'spin' casino part of the Betway Group (great!! - impossible to win there)

    However the wife got same e-mail and has 'manually migrated' her account easily so god knows, think its time to stick to just 32red for download MG and GUTS if I fancy a bit of Netent too

    What a mess eh !!!
     
  26. Oct 22, 2014
  27. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I also noticed that currency is hard wired to Euro on the create account page, yet this is for BRITISH players:confused: Most Microgaming download casinos supported the pound, even Betway does. They could find a low take up of the migration among UK players, and it seems that this new Spin Casino was specifically set up just a couple of months ago to handle the migration of UK accounts, although it also appears to be accepting new players.
     
    1 person likes this.
  28. Oct 22, 2014
  29. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    I've just migrated my Allslots account, the banking page uses GBP.

    BUT... my username (which happens to be the same as my Betway's account) wasn't accepted, the name was "already on use". So i had to choose a new one. It looks like Spin Casino could just a skin of Betway Casino.
     
  30. Oct 23, 2014
  31. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    Here are some of the more interesting points:-

    1. Each Welcome Bonus is subject to a fifty (50) times playthrough requirement before funds can be withdrawn from the casino account.


    4. Before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for Bonus playthrough requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of 30% or more of the value of the Bonus credited to their account until such time as the wagering requirements for that Bonus have been met. Should Spin Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

    5. Where a New Customer Offer has been granted to you, once all stipulated wagering requirements have been met, you will be limited to a maximum withdrawal value of 6 times your first deposit amount and any remaining balance will be forfeited. This clause will only be applied at the discretion of Spin Casino Management. Note: Progressive Jackpot wins are exempt from this clause.
     
  32. Oct 23, 2014
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Did you have to fill in your personal details all over again like the page I was presented with?
     
  34. Oct 23, 2014
  35. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    No. i loaded allslots (viper), which then opened a window saying about UKGC, with a button to click, to transfer my account. clicked that and it showed my username and password, but said my username was already taken, and offered me a list of alternatives. I selected one, it closed allslots and downloaded spin casino.

    My details and loyalty points were transferred, but no game data (TSII, IR, JP etc achievements) unlike the gowild transfer to 32Red.
    Which means everything will have to be started from scratch again. Which is a pain if you've done the 25 bonus rounds on JP, to gain the choice of bonus etc
     
  36. Oct 23, 2014
  37. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I already have Spin casino downloaded because this was supposed to have happened last month, but it didn't.

    I got rid of All Slots in July because of all the deliberate jerking around and secrecy regarding what was going to happen and when. I decided I would not play again until it was all over, which would appear to be from today onwards.

    It was only a matter of days ago that the casinos involved were still sending me offers for deposits, tournaments, etc. Not the slightest hint of any change until the day it happened, which is the very "jerking around" that I was seeing earlier, and fully expecting this time around, hence I just wasn't even playing at All Slots or any of the other FL/Digimedia sites.

    I see an even bigger mess coming, because I could end up with a DOZEN accounts at Spin Casino, all of which appear to be eligible for the 3 stage bonus offer.

    It would probably be easier to just forget it, or even just register a brand new account at Spin casino after getting CS to go through the mess and close down every single malfunctioning migrated account.

    So far, my migrated accounts have ended up "broken" in one way or another.

    If the aim was to retain the migrated players, it's not going so well.
     
  38. Oct 23, 2014
  39. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    be careful with the bonus system at spin palace

    My experience with spin palace in the last few months made me close my account the promotions say one wagering and they give you another
    incompetent live chat who cant even get the start amounts right always double check with live support before you claim any promotion with them
    i even got accused of agreeing with the wrong amount or wager when i told the chat rep it was wrong but my last chat log proved to them that i informed them
    they made my feel so angry and wasted 2 hours plus of my time.Needless to say i shut all my accounts with there casinos..
     

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