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Lucky Emperor applying wagering requirment retroactively

Discussion in 'Online Casino and Poker Complaints - old section' started by apekop, Jun 27, 2003.

    Jun 27, 2003
  1. apekop

    apekop Dormant account

    Hello. I signed up with 20x bonus and deposit WR. Now they changed it to 40x and wont pay me. I refuse to play because i met the WR with which i signed up. What will be their next step if i wager another 20 times. 60 times? 100 times?

    Could someone please resolve this. There are more players that are a victim of this.

    they wont answer my emails
     
  2. Jun 27, 2003
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This is something that I believe is currently being sorted out. I would hang tight for now and not mess with your account.
     
  4. Jun 27, 2003
  5. apekop

    apekop Dormant account

    thanks brian. youve always been kind to players.

    yeah i wont mess, i just leave it alone. one guy tried to wager another 20 times but lost it all.
     
  6. Jun 27, 2003
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    A resolution is needed urgently to this strange behaviour by a hitherto reliable group.

    This stuff has been happening since at least early June and I know that people with contacts at the casino/s have brought it to their attention. We should be seeing some sort of action from them by now, and I suspect they are monitoring the message boards too.

    The fact that they are ignoring your emails is inexcusable and simply exacerbates the situation imo.

    Let's hope someone there gets his or her brain into gear and thinks these rulings through more carefully.
     
  8. Jul 1, 2003
  9. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    Its a sad day when the casino rewards group is performing such suspect practices. These guys were at the forefront of the gaming industry for quite some time, thats why employing such rogue tactics is alarming and disheartening. If casino rewards group is turning shady that really doesnt say much for the industry as a whole. Hopefully the situation will be resolved in order to instill some faith in the online gaming industry.
     
  10. Jul 3, 2003
  11. apekop

    apekop Dormant account

    may i ask why it is taking so long?
     
  12. Jul 5, 2003
  13. thesmacker

    thesmacker Most Annoying Forum Member of 2006

    Casino Rewards has now changed the wagering to 7 times, 15 times for bj and vp. Im thinking they werent getting too many deposits with the 40 times rule. Why cant they just keep the wagering req stable in order to avert all these negative posts. Poor management I guess.
     
  14. Jul 6, 2003
  15. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    The important issue here is whether they have changed the iniquitous rule that players are subject to the T&Cs IN FORCE AT THE TIME OF CASHOUT.

    That is grossly prejudicial to players and is both dishonest and unfair.

    If a player is made an offer and deposits and wagers, then the T&Cs in force at that time are the ones he or she agrees to - not new rules applied at cashout.
     
  16. Jul 6, 2003
  17. jpm

    jpm Dormant account

    That is not just unbelievable, but also against every rule of contract law in probably every civilized country. You can't just change the terms of a contract retroactively after you've entered into the agreement.

    The casino made an offer (the bonus) with certain terms (wagering requirements), the player accepted the offer (by depositing and risking his funds) and now the casino has to fulfill its end of the contract or the contract is null & void and they have to refund the deposits.
     
  18. Jul 7, 2003
  19. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Not too sure I like this part of your post, jpm "...or the contract is null & void and they have to refund the deposits."

    IMO the casino has a duty to pay out all the rewards they implicitly agreed to in making the offer in the first place.

    If the above were to be applied (and it has been by unscrupulous operators in the past) then to get out of paying winnings and even bonuses the operator could simply default and return the original deposit. The player is still prejudiced.
     
  20. Jul 7, 2003
  21. jpm

    jpm Dormant account

    True enough jetset, they would be breaching the contract if they either defaulted on paying you once you finished the wagering requirements as stated when you entered into the contract, or if they changed the terms on you after you started playing. I should have worded that a bit more clearly. They definately have a responsibility to pay out what they offered though.

    What I meant I guess was that if I were a player, those would be the only two options that I'd accept, with the last option being the least acceptable. But I certainly would not agree with increased wagering requirements after I already finished the initial wagering.
     
  22. Jul 8, 2003
  23. kibblerok

    kibblerok Dormant account

    is there any activity here lately

    i've had no reply to emails and my account locked so i cant even play the the improved 15x wagering requirements

    40x was a joke 15x isnt as good as the 10x it was but they've had my $277 for over a month now and im losing patience
     
  24. Jul 15, 2003
  25. apekop

    apekop Dormant account

    I got paid by (Un)Lucky Emperor! Hmm, would I go back? HELL NO!
     
  26. Jul 15, 2003
  27. cipher

    cipher Banned member - being a jerk

    Apekop, thanks for up-date.
    Cipher
     
  28. Jul 17, 2003
  29. jhartz

    jhartz Dormant account

    Coincidence?........

    Casino Trade just sent me an email offering a $110.00 bonus for a $100 deposit at Lucky Emperor. Being the kind of guy who jumps at these kinds of offers, normally I'd be registering and depositing right now instead of writing on this forum.

    I don't think it is responsible to keep giving business to concerns that operate questionably. Because of my belief, I won't be depositing at Lucky Emperor until I see posted evidence that they've put their house in order and are operating in an ethical and honest manner. Our sole leverage with these online casinos is the ability to withhold our patronage from those who fail to adhere to an acceptable method of operation.
     
  30. Jul 17, 2003
  31. cipher

    cipher Banned member - being a jerk

    Jhartz, I would agree with pretty much everything you said in your post, with the exception of giving Lucky Emperor a second chance after you've seen posted evidence that their house in order.

    In my opinion, once a Casino is known to cheat or otherwise defraud a customer there should'nt be a second chance period. Have a good one.
    Cipher
     
  32. Jul 20, 2003
  33. kibblerok

    kibblerok Dormant account

    agreed :)

    although still not replying to my emails and banning me from the casino hasnt helped.

    is anything progressing here? i've had no luck contacting them and have $277 in there of which $100 is my own! :(
     
  34. Jul 23, 2003
  35. apekop

    apekop Dormant account

    kibblerok try to cash out again. i tried it several times.
     
  36. Feb 28, 2004
  37. clawback

    clawback Dormant account

    Location:
    uk
    their at it again

    My 1st post so hi all,I have pitched a bitch with bryan on this problem but thought it worth mentioning here.Ok in april 03 I joined the casino rewards group playing at g/tiger,L/emperor.Took the sign up bonuses and fully fullfilled the T&Cs at the time,cashed in and received payment :) .Decided to make a couple of deposits in g/tiger,L,emperor in feb 04 no bonus asked for or credited.Now when I try to cashin they say because the T&Cs have changed I need to go back to april 03 and complete the wagering for the T&Cs that are in force now, :eek:.Just one word sums that up for me scandalous.
     
  38. Feb 28, 2004
  39. sirius

    sirius Senior Member

    Location:
    UK
    The Casino Rewards group are not reputable any more. I would have recommended you contact got2bet as he is advertising them for some reason (no wonder he makes more profit with them if they do stuff like this) but I don't think he handles disputes any more for players not going through his links!

    You should realise that almost all players lose when they first sign up for a casino (I didn't expect this to be true but I have my own affiliate stats now). Since you won initially, they probably regard you as some sort of bonus abuser! Some casino groups are like that.

    I don't know if this is true but it sounds like something they would do and just proves what a hopeless case they are.
     

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