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Slow Pay Lucky Club Casino - lost it completely?

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Swede, Aug 12, 2014.

    Aug 12, 2014
  1. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    I have a solid cashout from 7/21 from this casino, not honored.

    Nothing but bullcunth so far, I will keep you posted. Have plenty of screenies.

    More to come,

    Swede
     
  2. Aug 12, 2014
  3. BMWSTACK

    BMWSTACK Ueber Meister

    Occupation:
    Work
    Location:
    US
    Yes please more detail. What have they said?
     
  4. Aug 12, 2014
  5. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    Coming up for sure. My personal transaction log going on 22 days as we speak, surely there are others
    who have waited longer.

    I'll post chat, screenies and other info tomorrow 8/12.

    Please hold depositing at LUCKY CLUB CASINO until then.
     
    1 person likes this.
  6. Aug 12, 2014
  7. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    :eek: Is this a first withdrawal Swede?
     
  8. Aug 12, 2014
  9. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    If it hasn't been denied, but delayed, then they may have lost a processor. Someone else posted about a payout delay at Jackpot Capital... if I can find it.... HERE
     
    2 people like this.
  10. Aug 12, 2014
  11. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    Thank you silc. That may be the case but no payment nor proper communication for 3 weeks is pushing it.

    I did initiate a cashout on 7/21 which was 'approved' a couple of days later. A pending period of 5 working days is
    standard, I've always known and accepted that. As of this morning, no money has been recieved and there has been
    no attempt to solve the matter on the casino's end.

    If there's a processor problem, me and several others are being kept in the dark. Instead, my last two live chat
    sessions have been a mess, CS is completely unhelpful. When asked to escalate matters, it has been fruitless as well,
    the only response from accounting is a form letter saying 'something is wrong'.

    I'm asking everyone to not deposit at this casino until matters are sorted. This may turn into a huge problem,
    we just don't know yet. A daily follow-up will be posted right here, feel free to chime in with any information you might have.
     
  12. Aug 12, 2014
  13. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    The Jackpot Capital rep chimed in on 2 other threads that their processor problem has been sorted and players paid. Hope that means you as well....?
     
  14. Aug 12, 2014
  15. Jackpot Capital

    Jackpot Capital Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Cyprus
    Payouts processed

    Hi there,

    Swede I've sent you a PM for your account details, but please note that all pending payout issues with a certain payment method has been resolved.

    If you still have issues, please contact me via PM.

    Kind regards,
    Yasmeen
     
    1 person likes this.
  16. Aug 12, 2014
  17. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    Yasmeen,

    Thank you, PM responded to. Hoping for a swift solution.

    John
     
    1 person likes this.
  18. Aug 12, 2014
  19. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    I've been in contact with Yasmeen who is very helpful. No money yet though but we'll see where it goes.

    Will update this thread tonight or tomorrow wednesday.

    - John
     
  20. Aug 14, 2014
  21. Swede

    Swede Hell is only a word PABnonaccred PABaccred

    Occupation:
    Auctioneer
    Location:
    Anaon
    Update:

    I was indeed paid and I will continue to play at Lucky Club for now. If, by any chance, this will happen again
    I'm out for good.

    Thanks again to Yasmeen, thumbs up :thumbsup:
     
    3 people like this.

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