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Lucky Casino

Discussion in 'Casino Complaints - Bonus Issues' started by EkJR, Aug 10, 2018.

    Aug 10, 2018
  1. EkJR

    EkJR Full Member

    Location:
    Glasgow
    Previously raised concerns about this company. They have terms lodged on their site staying "when participating in a bonus the max winnings/withdrawal is 1500". I was given a welcome bonus on the site when I signed up. I won 9K using cash balance Only, never encroaching on the bonus once. They have paid me 1500 only and have wiped out the rest. I have spoken to the UKGC to clarify and they agree with me on the following:

    Simply taking a bonus does not at any time mean you are caught within the rules the bonus unless you physically start using the bonus money. A parachute bonus as per the rules.

    Lucky Casino are saying that's not correct. Anyone had experience of something like this? Thinking of taking this one legal.
     

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