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Lucky Casino

Discussion in 'Casino Complaints - Bonus Issues' started by EkJR, Aug 10, 2018.

    Aug 10, 2018
  1. EkJR

    EkJR Experienced Member

    Previously raised concerns about this company. They have terms lodged on their site staying "when participating in a bonus the max winnings/withdrawal is 1500". I was given a welcome bonus on the site when I signed up. I won 9K using cash balance Only, never encroaching on the bonus once. They have paid me 1500 only and have wiped out the rest. I have spoken to the UKGC to clarify and they agree with me on the following:

    Simply taking a bonus does not at any time mean you are caught within the rules the bonus unless you physically start using the bonus money. A parachute bonus as per the rules.

    Lucky Casino are saying that's not correct. Anyone had experience of something like this? Thinking of taking this one legal.

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