1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Lousy customer service at silver sands casino

Discussion in 'Online Casino and Poker Complaints - old section' started by chuchu59, Jan 3, 2005.

    Jan 3, 2005
  1. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    This casino is really lousy. Several years ago,I registered an account at their casino. On my first deposit,I realised that the currency used at this casino was South African Rands(R). Nevertheless,I made a deposit with my credit card and played. Subsequently,I made another deposit and lost them all without cashing in anything. Now,a couple of weeks ago,I was sent a promotion from them that if I logged into my account on Christmas Day,I would get a no-deposit bonus of R100. Fine,a good opportunity to recoup some of my losses. I logged into my account several times but the deposit was still not there. I then contacted their customer support asking why no bonus was given. Some time later,I tried to log into my account to find it locked. I was also sent a mail telling me that the promotion was for South African players only and only they would be eligible to have rand accounts. Since I am not from South Africa,I cannot have a rand account and so the account is locked with immediate effect. On questioning,they replied nearly a week later,that I received the promtion as I was still on their list but now I have been removed and will no longer receive them. They did not apologise for locking my account nor did they say they will re-open a dollar account for me. If they didnt allow non-south african players to play at their rand casino,why allow me to play and deposit. If their policy has changed,why dont they inform the players? Locking accounts in this manner is totally unacceptable. I would advise other would be players to tread with caution on this one. Its an RTG casino,by the way.
     
  2. Jan 3, 2005
  3. dominique

    dominique Dormant account

    Occupation:
    webmistress
    Location:
    The Boonies
    Silver Sands is notorious for not paying anyone. Just stay away from there. They have a lousy reputation, always have had.
     
  4. Jan 3, 2005
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    I might be able to help if you can give me your Silver Sands user-name, ChuChu59 - PM me if you wish.
     
  6. Jan 5, 2005
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    ChuChu59 - any progress on this yet?
     
  8. Jan 5, 2005
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Case resolved

    Jetset,

    The account was reopened and I got a little bonus from them. Thanks.
     
  10. Jan 5, 2005
  11. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Glad to hear it. Good luck.
     

Share This Page