Lord Of The Ocean - 888 Casino

sledge13

Experienced Member
Joined
Jul 10, 2014
Location
York
Got the bonus with aces and the screen locked up before the bonus started, shut down, reloaded many times...then the game wouldn't load.

Left a few hours went back game loads no bonus to play on as normally happens, was pretty angry so played on and got a bonus this time with 10s, the same happened again!

This was at $1.50 a spin so for it to just cancel the bonuses I could have missed out on a very big win, anyone had this before?
 

sledge13

Experienced Member
Joined
Jul 10, 2014
Location
York
In years of solid slotting I have known a screen lock up but when it reloads the bonus is waiting...for it twice to have failed I am now worried as it just goes back to the game screen with the bonus never been played, and this with a big company like Novomatic
 

lotusch

A little mix of Dutch and Irish
PABaccred
webby
CAG
mm3
Joined
Jun 3, 2013
Location
Dún Dealgan
With the spin ID that is provided with every spin on Novomatic slots they should be able to see the outcome of those particular bonus rounds.
Also Novomatic normally resumes where you left the slot, also when it freezes up.

So this is strange as this should not happen.

But if the casino cannot see anything in their systems they should contact Novomatic with the relevant game round IDs and they should be able to at least see what it should have paid out and fix that for you.
 

sledge13

Experienced Member
Joined
Jul 10, 2014
Location
York
Yes reported, thanks Lotusch, thats why I am worried because I deffo got 2 bonuses at a big stake for me $1.50, then they have vanished and no $$$ added on as sometimes happens to failed load bonuses, they are either there waiting for you later or the money added on.

This never seen before, just gone with nothing to show for it.
 

lotusch

A little mix of Dutch and Irish
PABaccred
webby
CAG
mm3
Joined
Jun 3, 2013
Location
Dún Dealgan
You are right, and it is hard enough to trigger a bonus on Novomatics...
So if you trigger them on €1.50 there could be a nice payout in store...

I actually prefer the lower symbols so K and 10 could pay off quite handsome as the chances of a 5 OAK on these is pretty good...This goes for Book of Ra, Book of Ra Deluxe but also Lord of the Ocean...

Good luck and keep us posted.
Hope something did hit for you! :)
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
I think Novos, if you leave them a while they complete bonuses in the background and add to the balance when completed was your balance higher once you logged back in?
 

sledge13

Experienced Member
Joined
Jul 10, 2014
Location
York
Well what a happy new year to slots...here is the reply:

Thank you for contacting us.

I regret hearing that you had this experience. Having reviewed your account, I was unable to locate any open sessions on Lord of the Ocean.

As the casino is a web-based platform, please ensure that you regularly clear your cache and cookies to ensure a smooth flow. Additionally, ensure that you are using a compatible browser such as Google Chrome or Internet Explorer.

As a onetime goodwill gesture, I have credited your account with £10 casino bonus to take part in the games. Please note that Terms and Conditions apply, and you can find the information in ‘My Account’ section.

If you require further assistance with this or any other matter, please feel free to contact us.
 

sledge13

Experienced Member
Joined
Jul 10, 2014
Location
York
I find this a disgrace, im not making this up at all, 2 bonuses at $1.50 both never loaded and no winnings in the account when the game finally loaded each time.

This could have been $1000+ win and they give me £10, obv they wont budge, crashed games in their terms etc...I will never play novomatic again either as its their software and we've all had a crash before but at least the winnings is there after...

FUMING! :mad:
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Well what a happy new year to slots...here is the reply:

Thank you for contacting us.

I regret hearing that you had this experience. Having reviewed your account, I was unable to locate any open sessions on Lord of the Ocean.

As the casino is a web-based platform, please ensure that you regularly clear your cache and cookies to ensure a smooth flow. Additionally, ensure that you are using a compatible browser such as Google Chrome or Internet Explorer.

As a onetime goodwill gesture, I have credited your account with £10 casino bonus to take part in the games. Please note that Terms and Conditions apply, and you can find the information in ‘My Account’ section.

If you require further assistance with this or any other matter, please feel free to contact us.
I'd ask to escalate that to the provider. It's not really an answer to your query.
 

bamberfishcake

Experienced Member
MM
Joined
Jan 8, 2019
Location
Essex
I'd ask to escalate that to the provider. It's not really an answer to your query.
Absolutely, that email is a fob off, nothing more.

Not helpful in any way but i also stopped playing at 888. They blocked my account and kept my deposit stating i had breached bonus rules and would not provide an explanation. In fact, it was hard to get a simple reply that was not a generic fob off similar to your email - Bandits!

I woudlnt play there with somebody elses money.

I think Danofthewibble has stated your next course of action - ask them to reach out to the provider and good luck!
 

sledge13

Experienced Member
Joined
Jul 10, 2014
Location
York
Cheers to both, yet sent message asking them to speak to Novomatic, don't have much faith though...we all know how hard they are to bonus and at $1.50 I am gutted as both could have been very nice wins, I only played $1.50 as that's there minimum stake full lines....

The joy of seeing the bonus screen twice, lock up gone, hours later back to the game screen, nothing not even $1 win on either :mad:
 

sledge13

Experienced Member
Joined
Jul 10, 2014
Location
York
Just had this:

I just have reviewed your account, but I was not able to find any stuck sessions with '' Lord of the Ocean''. The same told you already a colleague of mine Victoria, who credited your account with £10 casino bonus, as a goodwill gesture.
I can see in your account, that you've had 2 stuck sessions with '' Dead or Alive 2 ''. I forwarded the issue to the relevant department, who will contact you within 72 hours

I haven't had any DOA 2 stuck sessions! I might aswell give up....very worrying that a Novomatic slot can do this to you...maybe they cant see it, as like I say got the bonus, wouldnt load for hours, came back game ready to play and no win like the bonus never happened, twice!
 

sledge13

Experienced Member
Joined
Jul 10, 2014
Location
York
Well that's me done with online slots, casinos the lot, as i've said been on here a long time and to get 2 bonuses at $1.50 and then to get nothing in return is just a joke...

Novomatic have ignored both my emails and after days and the 4th person at 888 they come back with this...

"I have reviewed the game in question and can now confirm this has been released and you can now start to play the slot machine once again.

Please note that no additional funds were won during this problem.

Please also allow us to apologize for any inconvenience caused. "

Huh what, I can play it again?!?! I knew that from the start, I give up...even the biggest companies are ROBBING SCUM!

So my 2 bonuses at $1.50 both gave zero wins on a Novomatic slot, I don't fkin think so!!!!
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
Well that's me done with online slots, casinos the lot, as i've said been on here a long time and to get 2 bonuses at $1.50 and then to get nothing in return is just a joke...

Novomatic have ignored both my emails and after days and the 4th person at 888 they come back with this...

"I have reviewed the game in question and can now confirm this has been released and you can now start to play the slot machine once again.

Please note that no additional funds were won during this problem.

Please also allow us to apologize for any inconvenience caused. "

Huh what, I can play it again?!?! I knew that from the start, I give up...even the biggest companies are ROBBING SCUM!

So my 2 bonuses at $1.50 both gave zero wins on a Novomatic slot, I don't fkin think so!!!!
Sledge can't you raise this with an ADR, I thought you took a screenshot when the 2nd bonus triggered as well?
 

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