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looking for slotocash rep

Discussion in 'Casino Complaints - Bonus Issues' started by bobbywok1, May 9, 2016.

    May 9, 2016
  1. bobbywok1

    bobbywok1 Newbie member

    Occupation:
    retired
    Location:
    Los Angeles
    Hi,

    I had an issue at Uptown Aces three weeks ago and sent a PM to the slotocash rep on this forum.

    I have not gotten a response yet.

    Does anyone know what's up with that? Is she active here?

    Thanks all

    bobbywok1
     
  2. May 9, 2016
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    The Sloto Cash rep was logged in as recent as the 2nd - perhaps pm them with a link to this thread.
     
  4. May 18, 2016
  5. bobbywok1

    bobbywok1 Newbie member

    Occupation:
    retired
    Location:
    Los Angeles
    no response yet

    Hi all: I have not heard back from the rep yet. My issue is that I was playing with a bonus and after hitting a feature at less than $10 per spin, the software changed the bet amount to $25 and I played 3 or so spins above the $10 max by accident. As soon as I realized this I reduced my wager size and contacted customer support. My withdrawal was denied based on breaking the max wager rule. I'd very much like a manager/host to review my situation. Any suggestions?
     
  6. May 18, 2016
  7. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    I see the rep hasnt been back in since the 2nd - there's a few possible options:

    1. PM Bryan to give the rep a friendly poke > http://www.casinomeister.com/forums/member.php?u=1
    2. Wait. The rep may simply be on holidays
    3. PAB - it's a free service to members when resolutuions can't be reached to offer aid as able. Read up on it in detail here >
    http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab Though frankly, with the 3rd option, it is within their rules. You may have a case if the game 'spontaneously' changed bet wihthout it logging off or leaving it. I suppose that's something they'd look into.
     
    1 person likes this.
  8. Jun 8, 2016
  9. Sloto

    Sloto Affiliate Manager for Accredited Casinos

    Occupation:
    Marketing Manger
    Location:
    UK
    Matter resolved

    Hi bobbywok1,

    Please note that this matter was resolved and a message was sent to you since 31 May 2016.

    Thanks,
    Ms. Sloto

     
    2 people like this.
  10. Jun 8, 2016
  11. EbeeDog

    EbeeDog Senior Member MM

    Occupation:
    Retired
    Location:
    Akron OH
    Thirty days for a response - not too shabby.
     
    2 people like this.
  12. Jun 8, 2016
  13. bobbywok1

    bobbywok1 Newbie member

    Occupation:
    retired
    Location:
    Los Angeles
    Yes, there was some delay, but happily all cleared up now. Thanks all.
     
  14. Jun 10, 2016
  15. corboom

    corboom Full Member PABinit

    Occupation:
    tractor salesman
    Location:
    USA
    can you please share the outcome of this?

    I know they have been incredibly strict about that rule in the past even for table games as well. I am not saying they are the worst or anything but I stay away from bonuses or casinos that put limits on you but doesnt automate them. For example if no baccarat is allowed in a bonus then it makes sense for baccarat to be blocked during bonus play. Similarly, if there is a max bet but the software allows for more than that then it is almost entrapment. we ARE gamblers after all and cant think of every aspect of every different bonus without it being automated. That is just my opinion.
    but please share with us if you are able without breaking any rules or agreements. thanks.
     
  16. Jun 10, 2016
  17. bobbywok1

    bobbywok1 Newbie member

    Occupation:
    retired
    Location:
    Los Angeles
    Happily, the problem was resolved and I was paid in full.

    I completely agree that the software should not let you violate the rules. Takes a lot of the fun out of gambling to have to worry about these details.

    In my case, I completely inadvertently played a few spins (all of which I lost) for over $10. When I realized what I had done, I immediately contacted support. But the default verdict was against me; and I guess you could say that it was because I was able to appeal here that it was overturned.
     
    1 person likes this.
  18. Jul 8, 2016
  19. corboom

    corboom Full Member PABinit

    Occupation:
    tractor salesman
    Location:
    USA
    Why do you allow people to bet more than $10 but enforce it to confiscate winnings if someone does bet more? why not make your max bet size $10 then you wont have to keep taking peoples winnings?

    Also, why do you make table games a max of only $10 bet? That doesnt seem reasonable to anyone either.

    You could do a lot less taking of people's winnings or confiscating peoples money and just let people play if you would automate your max bet size for bonuses AND write reasonable terms for your table games bonuses. As it is now your bonus system is set up to trap people who win. Also, it is obvious you check closely for any such bet over $10 regardless if it helps the person win or not. You could have a nice casino. As it is if anyone uses a bonus with your casino they are in a bad spot. You have the worst bonus rules of any RTG group that I know of and the worst confiscatory practices also. That is why I havent played with you and I wont until you fix those glaring issues. Nobody wants to play somewhere that is trying to trick them into making a technical error. It is roguish at best.
     
    1 person likes this.

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