Long time for withdrawals

darkpixie

Dormant account
Joined
Mar 25, 2006
Location
Vancouver
Ok, so I had that crazy playtime at Slots Oasis... Now the fun begins...
Its been over the 48 hours to verify my docs... so I jump into chat and get this:

Lulu: I have been notice by my manager that the person in charge of the verification department had an emergency and she will be in until tuesday

Lulu: that;s why there is a delay

So I have now waited over the 48 hour 'verification' period and MIGHT be able to submit my withdrawal on Tuesday (lord help us if the verification department of one drops dead in the meantime). I will then have to wait another 48 hours for the withdrawal to sit in Reversal. After which time I am told the withdrawal will not be processed until 2 or 3 days (so we know we are looking at the long 3 days)

Heaven help us I know these guys aren't accredited anymore but how in the world did they get accredited in the first place?

Anyways, just ranting, I know I deposited fully expecting to lose, and fortunately have a cash out of some sort. But I sure hope this isn't a PAB in the making. I hate to make Bryan and Max work :)
 

P.V.

Senior Member
webmeister
Joined
Apr 17, 2010
Location
Turn around...
Time and time again player verification problems, I totally understand your problem and it's unacceptable in today's time. Player verification should be interactive between online casinos and the player. I've posted on this subject many times recently and I'm sure everyone is tired of seeing my same response but it's a big problem. I contacted the webmaster by PM a couple weeks ago and hopefully he'll reply and I can discuss this issue about his member problems and ways to correct it. Accredited Casinos have standards and document verification should be a standard too. There is a better way. :) All I can say is do some research and demand it! Good luck for now..
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Time and time again player verification problems, I totally understand your problem and it's unacceptable in today's time. Player verification should be interactive between online casinos and the player. I've posted on this subject many times recently and I'm sure everyone is tired of seeing my same response but it's a big problem. I contacted the webmaster by PM a couple weeks ago and hopefully he'll reply and I can discuss this issue about his member problems and ways to correct it. Accredited Casinos have standards and document verification should be a standard too. There is a better way. :) All I can say is do some research and demand it! Good luck for now..
Yeah, I'll have to agree with you - seeing you chime in any time someone mentions the words "sending documents" does get a little tiresome.

You want to sell a product. That's fine. I just don't think this is the proper way to go about it, that's all.
 

P.V.

Senior Member
webmeister
Joined
Apr 17, 2010
Location
Turn around...
Yeah, I'll have to agree with you - seeing you chime in any time someone mentions the words "sending documents" does get a little tiresome.

You want to sell a product. That's fine. I just don't think this is the proper way to go about it, that's all.


That's where the misunderstanding is. I offered free access to your members so how can this be selling a product, just trying to help with the verification process complaints. Everyone isn't a bad guy my friend or profit whore! Maybe we do have a product in the long run but just chiming into your members complaints and letting them know that they do have a better way, not sure what's wrong with that? Isn't that what you do support player complaints? Your members are having document issues and this should be a concern for you. If not I'll leave..
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
That's where the misunderstanding is. I offered free access to your members so how can this be selling a product, just trying to help with the verification process complaints. Everyone isn't a bad guy my friend or profit whore! Maybe we do have a product in the long run but just chiming into your members complaints and letting them know that they do have a better way, not sure what's wrong with that? Isn't that what you do support player complaints? Your members are having document issues and this should be a concern for you. If not I'll leave..

It would be a bit different if your company was widely respected or at least acknowledged in our industry. As far as I know, no one has heard of you. I've never seen your company listed at any industry conference - we've never met; we don't know who you are. To send players off to your site to have their personal information stored would be highly irresponsible on my part.

All I'm asking is to not exploit the board. Please respect the other members and my request. Thank you.
 

just play

closed account
Joined
Jan 27, 2006
Location
USA
I have been notice by my manager that the person in charge of the verification department had an emergency and she will be in until tuesday

Doesn't this bother anyone else? One person in charge? Seems like a mom and pop store. Mom in charge of money, pop in charge of stock. :rolleyes:

At any business there are always backup people in case something happens to the "person in charge".
 

darkpixie

Dormant account
Joined
Mar 25, 2006
Location
Vancouver
So verification was supposed to be complete today

Oliver: The person who is dealing with this is unfortunately having a family emergency

Oliver: We're working through the backlog

The stall tactics continue.

My Withdrawal is a drop in the hat.

So crazy.

So now they are saying Thursday.
 
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