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Locked out of my first casino...

Discussion in 'Online Casinos' started by Addisyn, Nov 6, 2006.

    Nov 6, 2006
  1. Addisyn

    Addisyn Dormant account

    Occupation:
    Retired
    Location:
    Underground Sewer Access
    I set up an account with Vegas Slot Casino, deposited $100.00 using Neteller then attempted to redeem their 100% bonus through their web site. The link gave me an error page so I called the casino asking them to manually apply the bonus and the additional monies for using Neteller as my depositor.

    The rep told me I was locked out as a "high risk" player. He had no explanation for this at all. He said they would refund my deposit in the morning tomorrow and I will receive an email confirming this.

    What the hell is going on! Is this my first encounter with the gambling ban? This site doesn't state [​IMG].

    It sure feels bad to be excluded. :(
     
  2. Nov 7, 2006
  3. EasyRhino

    EasyRhino Dormant account

    Occupation:
    Analyst
    Location:
    San Diego
    It sounds more like they labelled you as a bonus-hustler. But you're not, are you?

    Maybe if you had an account with some other in their group. Otherwise, I bet they're smoking dope.
     
  4. Nov 7, 2006
  5. Addisyn

    Addisyn Dormant account

    Occupation:
    Retired
    Location:
    Underground Sewer Access
    I don't play bonuses. Lately I have been trying out some Microgamming casinos. Normally, I play RTG only. These MGs give their bonuses automatically so I don't know what their problem is. Also, they haven't returned my $100.00 Neteller deposit. I guess I will have to call them again. I would love to find out why they have locked my account before I even got to play. :confused:
     
  6. Nov 7, 2006
  7. Addisyn

    Addisyn Dormant account

    Occupation:
    Retired
    Location:
    Underground Sewer Access
    I called the casino and they referred me to an investigation company. So I called them and was told they were investigating me. I told them to give me my money back if they were unable to tell me what exactly was going on.

    Well I guess they wanted to keep me and my money because I went through a few people and got an answer. I used to play online about 4 years ago and stopped. I just restarted playing this September. The person I spoke to said I had had a dispute with Golden Palace Casino and so they flagged me as high risk. While I was on the phone I guess they finished their investigation and I am good with them now.

    Honestly I don't remember any dispute with that casino. Maybe they just didn't like being asked questions.

    Anyway now they are apologizing to me. Go figure. All too odd for me. :eek2:
     
  8. Nov 8, 2006
  9. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    This is quite enlightening actually...shows how things are working behind the scenes a bit.
     
  10. Nov 8, 2006
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Not Good

    I don't like the sound of that, banning someone because they challenged the decisions of a casino in a completely different group.
    Golden Palace are a haven of virtue aren't they, they would NEVER play foul:D
     
    1 person likes this.
  12. Nov 8, 2006
  13. mrracetrack

    mrracetrack Dormant account

    Occupation:
    Retired
    Location:
    North of Pluto
    VEGAS SLOTS CASINO...

    Addisyn...

    I personally would be irritated and annoyed at that type of "welcome" from a casino that you chose to deposit at.

    You should withdraw your money immediately... and tell them to close your account... and inform them that you didn't appreciate their treatment of you.

    They seem to be reacting like they are doing you a favor allowing you to play there... but the reality is that YOU are doing THEM a favor patronizing their casino.

    I hope you got both a sincere apology... and an additional bonus for your stress and time.

    You deserve nothing less! :thumbsup:
     
  14. Nov 9, 2006
  15. Addisyn

    Addisyn Dormant account

    Occupation:
    Retired
    Location:
    Underground Sewer Access
    I told them exactly what you said. I didn't appreciate their treatement of me and if they didn't wish to have my business to return my deposit NOW. Instead they unlocked my account and gave me a bonus. I played the casino and lost my money. Of course they have lost my business permanently.
     
  16. Nov 9, 2006
  17. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    that's sick

    You know

    I know we are taking a "gamble" so to speak by gambling BUT...you shouldnt have to gamble on which site to play at as well. It's almost like they are treating us like a common criminal lol.....well, if your gonna do something unconventional to make money, dont expect to get help when something goes wrong

    It is legal in most places right? I would never play there again, Oh and Addy, did you see my post...they changed the address to play united casino :)
     
  18. Nov 9, 2006
  19. Addisyn

    Addisyn Dormant account

    Occupation:
    Retired
    Location:
    Underground Sewer Access
    Who changed their address to Play United? I Bet You Bet? Or Vegas whatever it was that didn't like me talking to another casino. :D
     
  20. Nov 9, 2006
  21. babs7262

    babs7262 Banned User

    Occupation:
    On Disability,p/t online slots reviewer
    Location:
    PA
    ibet

    you have to go to You must register/login in order to see the link.

    I tried the site address that didnt work for you and i got the same "suspended message"

    You know that lil icon in your desktop that you click to get on, well that says casino network lol...not P.U. or Ibet

    Either way, Ive made $600 worth of w/d's and most of there RJ's are pretty high this week. You may wanna try it but then Ill feel bad if you do and lose lol. If you try it, I hope you win :)
     

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